Customer Ratings & Reviews

Hello yogeshkollu, 

We are pleased to read that you are enjoying your new Ring Video Doorbell Pro device and that the features included are meeting your expectations. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer! 

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you, 
Alexis with Ring

Hi JenniferG.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to clearly see who is at your door with the Ring Wired Doorbell Plus. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with the video quality of the Ring Wired Doorbell Plus. The Ring Wired Doorbell Plus offers 1080p video. Poor wifi signal strength from your router could be the culprit for poor video quality problems. Follow these steps to test your wifi signal strength:

Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera.
Answer the event and examine the resulting video.
Possible outcomes from this test include the following:

Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extend your wifi signal with a wifi extender like the Ring Chime Pro.
Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in Live Video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, Then see if there's any difference when it's back on line.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello GNana,

Thank you for taking the time to provide your feedback regarding the Ring Video Doorbell Pro and your great desire for a more update to date device.

Recently, we release the Ring Video Doorbell Pro 2. The Video Doorbell Pro 2 is a wired video doorbell that offers enhanced Head-to-Toe HD+ Video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. With Ring’s premium Video Doorbell Pro 2, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

Thank you,
Antonio from Ring

Hi JosephandmaryB.

Thank you for taking the time to share your experience with us. We understand the importance of a smooth setup and installation process so that you can begin using your Ring Wired Doorbell Plus right away. The security features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable to your peace of mind, and receiving a damaged device is not the experience we want any of our neighbors to encounter during the purchase process. We would like to provide you with solutions to the replacement status concerns that you are experiencing today!

Thank you for working with our Ring Customer Support team to find a resolution. We hope that you have received the replacement and that the device is operating as intended. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk" & "Quick Replies," "Color Night Vision" and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. With the Ring Wired Doorbell Plus, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

If you need additional information regarding your Ring Wired Doorbell Plus, we invite you to reach out to our we invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Zion,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Pro right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell Pro. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hi NatalieS.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Plus right away. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not working as expected. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk," "Quick Replies," "Color Night Vision," and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We are happy to provide you with the instructions for installing the Ring Wired Doorbell Plus.

Please follow these steps:

1. Install the transformer. For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit.
Ring accessories are sold separately and may include:
Plug-In Adapter (24VDC, 500mA)
The Ring Wired Doorbell Plus is not compatible with third-party DC adapters, halogen transformers, or garden-lighting transformers. Using incompatible power sources can damage your device and cause electric shock.

If you need help with this process, you should consult a qualified electrician.

2. Connect the Pro Power Kit. The Pro Power Kit V2 is designed to bypass your existing doorbell. Even if you are not bypassing an existing doorbell, connecting the Pro Power Kit is a required step with AC transformers in order to protect your new doorbell and transformer.

3. Install your Ring Wired Doorbell Plus. Use the Phillips end for the mounting screws and the star-shaped end for the security screw. Use a 6mm drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Use two mounting screws to mount your Ring Doorbell. Secure the faceplate with one of the security screws.

4. Restore power at the breaker. You’re almost there! After turning the power back on, it’s time to set up your doorbell in the Ring app.

5. Finish setting up your Ring Wired Doorbell Plus by following the steps in the Ring app. The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Wired Doorbell Plus from the list and follow the in-app instructions.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello RefurbishedAirPods,

Usually, devices falling offline repeatedly is related to poor Wi-Fi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. Here is a helpful support article with some steps that you and your brother can take to permanently resolve this issue: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

We are confident that making the necessary adjustments will improve your overall experience and keep the device connected consistently to your home's fiber internet service.

If these steps do not resolve the issue, you can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you,
Alexis with Ring

Hi RebeccaP. Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Wired Doorbell Plus right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out if any additional information is needed regarding your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.

Hello BrianR,

We appreciate you sharing your user experience with us regarding the Ring Pro We understand how important it is for your device working as intend. The Ring Pro was intended to provide you with peace of mind in your home security so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review it seems that your Ring Pro is going offline.After reading your review, it seems that your Ring Pro is losing its wifi connection randomly. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/

Thank you, Jamila with Ring

Hi MaryBlaptop.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Plus right away. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the connection concern mentioned in your review.
It sounds like the device is not performing as intended. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision, and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

If you're having a problem setting up your device in the Ring app, it's possible you are experiencing a problem with your internet connection.

We have listed some issues that you may experience here:
Your internet is not communicating with the Ring app at all.
Your internet connection is too slow to provide a decent signal to your Ring device.

If your internet seems to be working, you may have a problem with your internet speed. Follow these instructions to run a speed test on your wifi network:
Turn off the cellular data on your mobile device in settings.
Make sure you are connected to your wifi network.
Open up a web browser and go to bandwidthplace.com.
Take your mobile device into the same room as your router.
Press the Start button and measure your internet speed near your router.
Take your mobile device to the place where you're installing your Ring device.
Press the Start button and measure your internet speed again.
We recommend the following solutions to this problem:
Install a wifi extender such as our Ring Chime Pro.
Contact your ISP about increasing your speeds.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi ArielA.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Video Doorbell Pro online and working properly so you can keep your home secure. The features and technology provided by the Ring Video Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your device is failing to enter setup mode. When setting up Ring Video Doorbell Pro, put the device in Setup Mode by pressing and releasing the small button on the right side of the doorbell. You'll know your Video Doorbell Pro is in setup mode when the light is spinning. If the light on your device isn't working, there are two possible reasons:

You're keeping the right button pressed too long. Ensure that you are pressing the button firmly, and release it immediately without holding it down.
Your Video Doorbell Pro isn't receiving power.

Visit our support center for additional details on setting up your Ring Video Doorbell Pro.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BBWH.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was not enough power from your existing chime kit to power your Ring Video Doorbell Pro. The Ring Video Doorbell Pro is a hardwired device that requires a transformer rated between 16 and 24 volts, 50 and 60 Hz. If you do not have enough power with your existing setup for the Ring Pro, you could use a Ring Plug-In Power Adapter (2nd Generation) in place of a direct power connection. Ring also offers a variety of battery-powered doorbell options. Visit our support center to compare devices and find the right doorbell to fit your needs.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Maridan53,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Pro right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Luis,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. Thank you for taking the time to share your experience with us. At Ring, we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Having the peace of mind that you purchased the Ring Video Doorbell Pro for is critical.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best. Here are some step-by-step instructions for reconnecting your device via the Ring app: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Video Doorbell Pro device.

Thank you,
Alexis with Ring

Hi Pbscbs.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Plus right away. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device was not performing as intended. We are happy to hear that you received a replacement and that it is operating as intended. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision, and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

If you're having a problem setting up your device in the Ring app, it's possible you are experiencing a problem with your internet connection.
We have listed some issues that you may experience here:
Your internet is not communicating with the Ring app at all.
Your internet connection is too slow to provide a decent signal to your Ring device.
If your internet seems to be working, you may have a problem with your internet speed. Follow these instructions to run a speed test on your wifi network:

* Turn off the cellular data on your mobile device in settings.
* Make sure you are connected to your wifi network.
* Open up a web browser and go to bandwidthplace.com.
* Take your mobile device into the same room as your router.
* Press the Start button and measure your internet speed near your router.
* Take your mobile device to the place where you're installing your Ring device.
* Press the Start button and measure your internet speed again.

We recommend the following solutions to this problem:
Install a wifi extender such as our Ring Chime Pro.
Contact your ISP about increasing your speeds.
If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.