Customer Ratings & Reviews

Hello Techteam,

We understand the importance of a quick and seamless setup process, as this ensures you can start using the device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

While not comprehensive, the three most common causes of failure to complete setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance. To reboot these devices, follow the instructions below:
-Unplug your router or modem from its power supply (don't just turn it off)
-If your router and modem are separate, unplug both of them
-Wait at least 30 seconds, then plug them back in
-Wait for your internet to be restored
-Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process for your Ring Doorbell Pro.

We appreciate the value you have placed in owning a Ring Doorbell Pro and would love to offer our assistance to ensure the setup completes. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you,
Alexis with Ring

Hello Disappointed,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Neighbor. Sorry to hear you are having a difficult time. This page here has some great tips and tricks for the Ring Pro: https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi DoorbellDing.

Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbors' experiences, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We understand the importance of a smooth installation process so that you can begin using your Ring Wired Doorbell Plus right away. We hope you were able to find an alternate installer, who successfully installed your device. Having the peace of mind, in your home security, you purchased Ring for is critical!

Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision, and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. Ring Wired Doorbell Plus is hardwired and requires a transformer (included in some regions): 16-24VAC, 50/60HZ.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community if you need any additional information on your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.

Hi ChidiN.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Wired Doorbell Plus capture all the correct motion events, and to be able to clearly see who is at your door. Consistent and dependable motion alerts are an essential feature for the Ring Wired Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We want to work with you to make sure we get these features working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns regarding the video quality and the motion detection you are experiencing with the device. The Ring Wired Doorbell Plus offers advanced motion detection and 1080p video. Poor wifi signal strength or speeds from your router could be the culprit for your video problems. We recommend following these steps to check your wifi speeds:

Turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center if additional information is needed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Samlovee23,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We understand the importance of having a seamless setup experience and how it can be concerning to see that the refurbished Ring Video Doorbell Pro will not set up accordingly.

Your Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter, or ~30 volt-amps when used with an internal doorbell. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,700mV. If the voltage is below that number, device functionality will be impaired.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hi Mena. Thank you for taking the time to share your experience with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

It sounds like the device is not performing to your expectations in regards to motion detection and recording. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi BrianC.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus functioning consistently and reliably so that you can effecively monitor your home. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as intended. The Ring Wired Doorbell Plus requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max. We have included some information for you on how to troubleshoot the most common causes of insufficient power with your Ring Wired Doorbell Plus.

We have listed some symptoms of insufficient power here:
Regularly losing connection to your wifi network.
Freezing up or shutting down during the ringtone sound after a button press.
Regularly shutting off (the white light on the front will turn off).
Freezing up during a live event.
Not correctly ringing your existing internal doorbell.
Night vision doesn't work.
Doorbell works fine for a couple of events and then stops working.

How to troubleshoot insufficient power:
If your Ring Wired Doorbell Plus is hooked up to an internal doorbell chime, check if your Pro Power Kit is properly installed.
If you have an older version of the Ring Wired Doorbell Plus and are using it with an internal chime, check the cable installation of your Pro Power Kit.
The Pro Power Cable (with orange fastening clips) is no longer necessary with newer versions of the Ring Wired Doorbell Plus.

If you still have the device in your possession, we recommend reaching out to our Ring Customer Support team at: 1-800-656-1918. Our skilled agents are ready to assist you 24 hours a day, 7 days a week.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Please let us know how we can further assist you!

Sincerely,
Melissa from Ring.