Customer Ratings & Reviews

Hello Lillihub,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi LouisD.

Thank you for sharing your feedback with us!

We understand how critical it is to be able to monitor the comings and goings of your home while the Ring Video Doorbell Pro stays connected to your home’s wifi network properly. Ensuring there is a solid network connection so you do not miss a notification is our top priority. We would like to provide you with solutions to the connectivity concerns you are experiencing today!

It sounds like your Ring Video Doorbell Pro does not have a strong wifi signal. Wifi can travel quite far, but it has limits. Even with the best wifi router and minimal obstructions, wifi signals get weaker as they travel. Here are a few suggestions on things you can try to improve the signal to your device:
If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
Consider upgrading your router, especially if it's more than a few years old.
Trace the path from your router to your Ring device. If there are any metal items (such as a TV) or aquariums directly between them, try moving them out of the way so the signal isn't blocked.
Get a wifi extender.
Most routers are automatically set to switch channels to the least-crowded option. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using Ethernet, which should free up bandwidth on your wifi.
If your router is far from your Ring products, consider moving it closer, adding a Ring Chime Pro, or upgrading to a mesh network system to extend your wifi network's coverage.
Visit our support center for additional tips and tricks for improving your wifi signal.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hello Jedidabarrios,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. Thank you for taking the time to share your experience with us. At Ring, we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Having the peace of mind that you purchased the Ring Video Doorbell Pro for is critical.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Video Doorbell Pro device.

Thank you, Jamila with Ring.

Hi there, thanks for reaching out. I know it can be discouraging when things don't work as expected. Verifying that your Ring Doorbell Pro has a strong wifi signal is always a good step, as there could be interference with the signal. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Additionally, it's important to make sure your Doorbell Pro is receiving sufficient power so it can perform properly. We have troubleshooting steps for power concerns here https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-Ring-Video-Doorbell-Pro-and-Video-Doorbell-Pro-2. If none of that information helps, try asking the Ring Community https://community.ring.com/ to see if another neighbor has a solution that may help. All the best, Ashley from Ring.

Hello SteveL,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

We do notify our customers about the optional Ring Protect Plan on Best Buy's site under the device specifications, on our website, in your Ring App during the free 30 day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. While subscribed to one of our Protect Plans, it allows you to access videos of every ring, motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the live view feature.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hi Tk421.

Thank you for taking the time to share your experience with us.

We understand the importance of having longevity in home security products. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review.

It sounds like you enjoy the features of the Ring Wired Doorbell Plus, but you have some concerns about its weather resistance. The Ring Wired Doorbell Plus is water-resistant and rated for temperatures from -5°F to 120°F. Your device can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for underwater use and may experience temporary effects from exposure to water. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.