Customer Ratings & Reviews

Hi Working.

Thank you for taking the time to share your experience with us.

At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. What you describe is not the experience we want our neighbors to have.

It sounds like you were able to get your device up and running. The Ring Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers advanced motion detection, 1080p video, two-way talk & quick replies, color night vision, and Alexa greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Erika.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitley provide you with more information regarding the concern that you mentioned in your review.

It sounds like the device is not performing as intended. The Ring Wired Doorbell Plus was designed with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

To enable your in-home chime, please follow these steps in the Ring app: Open the Ring app. Tap the menu (☰), then tap Devices. Tap on your Ring Wired Doorbell Plus. Tap Device Settings. Select In-Home Chime Settings. Tap the toggle to turn on or turn off your in-home doorbell chime. If the toggle is blue, the feature is turned on. If the toggle is white, the feature is turned off. Tap Save in the upper right to save your changes. If your doorbell is functioning but you can’t hear your internal chime, there are several possible reasons. A Ring doorbell that’s hardwired should ring your internal doorbell if it: *Has adequate power from the transformer *Is wired properly *Is set up in the Ring app and is connected to the appropriate chime type: mechanical chime - has traditional short ding-dong sound digital chime - has longer, more melodic sound *Is using a compatible chime kit For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. For connecting to an existing doorbell system use a hardwired transformer (16 to 24 VAC, 50/60Hz, 10VA to 40VA).

Using incompatible power sources can damage your device and cause electric shock. To identify which type or doorbell chime you have, listen to the sound it makes.

A mechanical chime uses a physical bell and a mechanical hammer and makes a traditional ding-dong sound. A digital chime plays pre-recorded digital tones through an electronic speaker and often has a selection of different tones you can choose from. If you're unsure what type of doorbell chime you have, remove the front of your chime box and look inside for a bell and hammer or an electronic speaker.

Check whether your existing doorbell chime kit is compatible with Ring Wired Doorbell Plus, from our list of tested and confirmed mechanical chimes: Adamax CMH1 Air King Limited / Berns Air King Corp CK100, CK110, CK250, CY-1, SBK200 Angelo Brothers Co. 76001, 76003, 76006, 76020, 76034, 76040, 76200, 76205, 76210, 76515 Atticus Electronic Wired Door Bell Deluxe Contractor Kit B077HTD67L Aubrey 5010 Broan 950W, 971, 972, 973, 978, C105, CBP972, CBP978, CD-110NB, RC140WH-A, 210, RC210 Byron D422 "SURF KIT", D117 Ding Dong Carlon CK225, CK221RP, DH120, DH130, DH213, DH254, DH257, DH315, DH504, DH506, DH600, DH636, DH257 (device marked DH213/254) Craftmade C102X2L, CBB-PR, CH1202-DO, CH1405-PT, CH1415-OBG, CH5202-DO Dimango DH3XX Dongguan Smart Hero 3109-HD Droog Bottoms Up Edwards C-110, C210, C210-W, C211, C211-W, 580, C212, C212W, C212-W, C212W-2L, C213, C213-W ElectraChime[all models] Comet, Coronet, Empire, Metro, Ribbon Emerson C8326, C8204, C8229, C8270, C8272, C8355, C8359, C8361, C8365, 08359, 202, C8203 Fasco 240, 276 Friedland Friedland York Tubular Doorbell C963 GE CL11, CL22 Grothe LTW 1171A 24V AC Hampton Bay CH-2796-02, HB-27102-03 (103 008 630), HB-2748-03, HB-2749-03 Heath Zenith 95B-B, 32SN, DW-2735-02, SL-2735, SL-2735-02, DW-48 (50 BASE), SL-2796, SL-2796-02, LE-96, 615-0090-LE-DXX (90 BASE), WD-1 BASE, 907/M (95 BASE), 96/M-B (WD-1 BASE), 99-A, DW-907 (95 BASE), 35 BASE, 615-0090-TR-CXX Home Depot 216598 (1001 406 918), 216599 (1001 406 920) Honeywell RCW100N, E2609 Liberty Bell Manufacturing Company Model 56 QUALITY Maple Chase 60515 Marks Products Co. Snapit 600C Single Door, Snapit 630C Golden Tone Door Signal Chime Miami Carey EC-525-VP, L-110, L-113, 237 Encore Nautilus N950W, NC103 Newhouse Hardware CHM3D Nicor 18001, 18002, 18002LRD, 18002LRT NuTone BK240LWH, BK242LWH, K16, L34 Heirloom, LA100WH, LA120K, LA120WL, LA202WH, LA202WH-1, LA126WH, LA208K, LA208WH, LA164, LA164WH, LA20, LA39WH, L-42, LA-107, LA-43, 5763, C39854, LB-32, BK105, BK110NBWH, BK115LWH-1, BK120NBWH-1, BK125LWH-1, BK131LSN-1, BK131LRBZ-1, BK131LPB-1, BK131LSN-1, LA139WH-1, BK140LWH, BK142LWH, BK142LWH-1, C105, CD130, KA10, KA-10, KB10, KB-10, CD131SWH, CD131SN, L12, L14, LA9, LA12, LA13, LA14, LA15, LA109, LA110, LA111, LA114, LA116, LA117, LA119, LA130, LA139WH, LA140, LA152, LA11BG, LA11WH, LA-107, LA141, LA144, LA148, LA143, LA14WH, LA149, LA30SAVVY, LA37, KB10, LB-12WW-1, LB-18, LB-76, LB12, LB13, LB14, LD21, VG130, VG190, LB-14WH, Scovill NuTone Broan C100, C105, C120, C121, C122, C200, C201, C202, C203, C204, C205, C206, C206P, C206WH, C207, C208, C208p, C208WH, C225, C300, C301, C302, C303, C308, C309, C310, C322, CBP103, CD-131SWH-1, 99521100 Quorum 101-1-6, 101-2-6, 102-1-6, 102-2-6 Rittenhouse 382, C8230, Model 220 Sears Roebuck 746.14760, 746.14960, 1410, 746-14490, 746-14536 Siemans 5WB1500 Snapit 600C Signle Door, 630C Golden Tone Steens / Rejuvenation Resonator C4742 Style Selections SS-2735-03 Tamlite Lighting DB1-2WH, DB3-2WH Tieber/Craftmade CTPW-RG, CH5202 Tieber ICH-1505-BK Trine R604743 USI Electric BCK1-PDWH-2, BCK1-PDWH2UN, BCK1-PDWH1UN Utilitech 0568981 universal doorbell, UT-27103-02, UT-2735-02, UT-2747-02,0009736 (is Heath Zenith WD-1 BASE), UT-2796-02, UT-2796-03, UT-2797-03 Compatible Digital Chimes: Manufacturer Model BCS Ideas YourBell Carlon DH840E Dongguan Smart Hero Friedland D525ST Phonicia, D844 Seattle Hampton Bay (Home Depot) HB-7611-02 (1001 407 347), HB-7612-02 (1001 407 776), HB7612-03, HB-7613-02 (1001 407 776), HB-7614-02 (1001 407 811), HB-7615-02 (1001 411 352), HB-7616-02 (1001 407 817), HB-7617-02 (1001 407 818), HB-7618-02 (1001 407 820), HB-7619-02, HB-7620-02, HB-7621-02 (1001 407 821), HB-7621-03, HB-7623-03, HB-7624-03 (1003 008 626), HB-7625-03 (1002 967 182), WL-108, WL-108-A Heath-Zenith BC3330, DC-3335, DC-3338, DC-3344, DC-3360 (3300-RX), DC-3361, DC-3362, DW-57, 57/M, HE-2219-CH (DS220) (2200/2300 BASE), HE-2215-CH, SL-7560-02, TR-0070-BX, WL-106, WL-106A, WL-106-A, WL-106-B, TR-0081-BX (74 BASE), TR-0081-8X Home Depot 216590 (1001 406 912) Honeywell RCW250N1003, RCW3502N1003/N, RCW3504N1001/N, RCW3506N1009/N, RCW35, RCW3501N, RCW3502N, RCW3506N, Series 3 DW311S, DW313S, DW313xx iChime iChime, iChime-1, iChime-2, iChime rev 2 IQ America DW1401A, DW1402A, DW2403A, DW2404-ACTB, DW3404-ACCB, DW4404-ACBD, DW2405, PC-5610, PC-5870, PC-7420, PC-5810, DW3404-ACCB, PC-5870, PC-7420, UNIVERSAL CHIME BASE, DW2840, DW2850, DW2860, KAKADU premium classic music Musical Doorbell MDB-2 Nicor PRCP2 (PrimeChime+2, PrimeChime Plus2) NuTone LA600WH Style Selection SS-7575, SS-7580, SS-7582, SS-7581-03, SS-7582-03, SS-7584-03 Trine 64-2 Westminster, 75-2 Musical Door Chime, No.75 Selectronic Musical Chime Utilitech UT-7574, UT-7575-02 (#0568974), UT-7577-02, UT-7578-02 (#0568978), UT-7579-02, UT-7580-02

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi ChristopherJ.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying the video quality from your new Ring Wired Doorbell Plus! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the device is not performing as intended in regards to alerts.

To enable and customize your doorbell "Ring Alerts" when someone presses your doorbell and "Motion Alerts" when your doorbell or camera detects motion, follow these steps in the Ring app:
Open the Ring app and tap the menu (☰) in the top left corner.
Tap "Devices," then select the relevant device.
At the top of the screen, you can toggle the following on or off:
Ring Alerts
Motion Detection
Motion Alerts
Motion Warning (if your device has the feature)

Tap the "Motion Settings" tile to customize settings such as:
"Motion Sensitivity."
"Smart Alerts" (available to Ring Protect subscribers) allows you to distinguish motion so you can know whether it's a person or something else like a car.
"Advanced Settings" (example: "Advanced Motion Detection," "Motion Schedules," and "Motion Frequency.")

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.