Customer Ratings & Reviews

Hi RichardC.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like the device is not performing as intended. To ensure that your existing doorbell chime kit is compatible with Ring Wired Doorbell Plus, please check our list of tested and confirmed mechanical chimes: Adamax CMH1 Air King Limited / Berns Air King Corp CK100, CK110, CK250, CY-1, SBK200 Angelo Brothers Co. 76001, 76003, 76006, 76020, 76034, 76040, 76200, 76205, 76210, 76515 Atticus Electronic Wired Door Bell Deluxe Contractor Kit B077HTD67L Aubrey 5010 Broan 950W, 971, 972, 973, 978, C105, CBP972, CBP978, CD-110NB, RC140WH-A, 210, RC210 Byron D422 "SURF KIT", D117 Ding Dong Carlon CK225, CK221RP, DH120, DH130, DH213, DH254, DH257, DH315, DH504, DH506, DH600, DH636, DH257 (device marked DH213/254) Craftmade C102X2L, CBB-PR, CH1202-DO, CH1405-PT, CH1415-OBG, CH5202-DO Dimango DH3XX Dongguan Smart Hero 3109-HD Droog Bottoms Up Edwards C-110, C210, C210-W, C211, C211-W, 580, C212, C212W, C212-W, C212W-2L, C213, C213-W ElectraChime[all models] Comet, Coronet, Empire, Metro, Ribbon Emerson C8326, C8204, C8229, C8270, C8272, C8355, C8359, C8361, C8365, 08359, 202, C8203 Fasco 240, 276 Friedland Friedland York Tubular Doorbell C963 GE CL11, CL22 Grothe LTW 1171A 24V AC Hampton Bay CH-2796-02, HB-27102-03 (103 008 630), HB-2748-03, HB-2749-03 Heath Zenith 95B-B, 32SN, DW-2735-02, SL-2735, SL-2735-02, DW-48 (50 BASE), SL-2796, SL-2796-02, LE-96, 615-0090-LE-DXX (90 BASE), WD-1 BASE, 907/M (95 BASE), 96/M-B (WD-1 BASE), 99-A, DW-907 (95 BASE), 35 BASE, 615-0090-TR-CXX Home Depot 216598 (1001 406 918), 216599 (1001 406 920) Honeywell RCW100N, E2609 Liberty Bell Manufacturing Company Model 56 QUALITY Maple Chase 60515 Marks Products Co. Snapit 600C Single Door, Snapit 630C Golden Tone Door Signal Chime Miami Carey EC-525-VP, L-110, L-113, 237 Encore Nautilus N950W, NC103 Newhouse Hardware CHM3D Nicor 18001, 18002, 18002LRD, 18002LRT NuTone BK240LWH, BK242LWH, K16, L34 Heirloom, LA100WH, LA120K, LA120WL, LA202WH, LA202WH-1, LA126WH, LA208K, LA208WH, LA164, LA164WH, LA20, LA39WH, L-42, LA-107, LA-43, 5763, C39854, LB-32, BK105, BK110NBWH, BK115LWH-1, BK120NBWH-1, BK125LWH-1, BK131LSN-1, BK131LRBZ-1, BK131LPB-1, BK131LSN-1, LA139WH-1, BK140LWH, BK142LWH, BK142LWH-1, C105, CD130, KA10, KA-10, KB10, KB-10, CD131SWH, CD131SN, L12, L14, LA9, LA12, LA13, LA14, LA15, LA109, LA110, LA111, LA114, LA116, LA117, LA119, LA130, LA139WH, LA140, LA152, LA11BG, LA11WH, LA-107, LA141, LA144, LA148, LA143, LA14WH, LA149, LA30SAVVY, LA37, KB10, LB-12WW-1, LB-18, LB-76, LB12, LB13, LB14, LD21, VG130, VG190, LB-14WH, Scovill NuTone Broan C100, C105, C120, C121, C122, C200, C201, C202, C203, C204, C205, C206, C206P, C206WH, C207, C208, C208p, C208WH, C225, C300, C301, C302, C303, C308, C309, C310, C322, CBP103, CD-131SWH-1, 99521100 Quorum 101-1-6, 101-2-6, 102-1-6, 102-2-6 Rittenhouse 382, C8230, Model 220 Sears Roebuck 746.14760, 746.14960, 1410, 746-14490, 746-14536 Siemans 5WB1500 Snapit 600C Signle Door, 630C Golden Tone Steens / Rejuvenation Resonator C4742 Style Selections SS-2735-03 Tamlite Lighting DB1-2WH, DB3-2WH Tieber/Craftmade CTPW-RG, CH5202 Tieber ICH-1505-BK Trine R604743 USI Electric BCK1-PDWH-2, BCK1-PDWH2UN, BCK1-PDWH1UN Utilitech 0568981 universal doorbell, UT-27103-02, UT-2735-02, UT-2747-02,0009736 (is Heath Zenith WD-1 BASE), UT-2796-02, UT-2796-03, UT-2797-03 Compatible Digital Chimes: Manufacturer Model BCS Ideas YourBell Carlon DH840E Dongguan Smart Hero Friedland D525ST Phonicia, D844 Seattle Hampton Bay (Home Depot) HB-7611-02 (1001 407 347), HB-7612-02 (1001 407 776), HB7612-03, HB-7613-02 (1001 407 776), HB-7614-02 (1001 407 811), HB-7615-02 (1001 411 352), HB-7616-02 (1001 407 817), HB-7617-02 (1001 407 818), HB-7618-02 (1001 407 820), HB-7619-02, HB-7620-02, HB-7621-02 (1001 407 821), HB-7621-03, HB-7623-03, HB-7624-03 (1003 008 626), HB-7625-03 (1002 967 182), WL-108, WL-108-A Heath-Zenith BC3330, DC-3335, DC-3338, DC-3344, DC-3360 (3300-RX), DC-3361, DC-3362, DW-57, 57/M, HE-2219-CH (DS220) (2200/2300 BASE), HE-2215-CH, SL-7560-02, TR-0070-BX, WL-106, WL-106A, WL-106-A, WL-106-B, TR-0081-BX (74 BASE), TR-0081-8X Home Depot 216590 (1001 406 912) Honeywell RCW250N1003, RCW3502N1003/N, RCW3504N1001/N, RCW3506N1009/N, RCW35, RCW3501N, RCW3502N, RCW3506N, Series 3 DW311S, DW313S, DW313xx iChime iChime, iChime-1, iChime-2, iChime rev 2 IQ America DW1401A, DW1402A, DW2403A, DW2404-ACTB, DW3404-ACCB, DW4404-ACBD, DW2405, PC-5610, PC-5870, PC-7420, PC-5810, DW3404-ACCB, PC-5870, PC-7420, UNIVERSAL CHIME BASE, DW2840, DW2850, DW2860, KAKADU premium classic music Musical Doorbell MDB-2 Nicor PRCP2 (PrimeChime+2, PrimeChime Plus2) NuTone LA600WH Style Selection SS-7575, SS-7580, SS-7582, SS-7581-03, SS-7582-03, SS-7584-03 Trine 64-2 Westminster, 75-2 Musical Door Chime, No.75 Selectronic Musical Chime Utilitech UT-7574, UT-7575-02 (#0568974), UT-7577-02, UT-7578-02 (#0568978), UT-7579-02, UT-7580-02

If you've already checked that the chime kit is compatible, I recommend checking for wiring variables such as spliced, thin, or old wiring. Please also ensure there is no diode being used, especially if you are using a mechanical chime kit. Depending on Video Doorbell model, there should also be a chime selection setting in your Doorbell's device settings. This will allow you to choose what type of chime is in your home. If the wrong type is selected, this could be the cause of the humming noise.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi RogC.

We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like the Ring Wired Doorbell Plus is not performing as expected. The Ring Wired Doorbell Plus requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max. Some symptoms of insufficient power include not correctly ringing your existing internal doorbell, regularly losing connection to your wifi network, freezing up or shutting down during the ringtone sound after a button press, regularly shutting off (the white light on the front will turn off), freezing up during a live event, night vision doesn't work, or the doorbell working fine for a couple of events and then stopping working.. If you're receiving a 'Setup did not complete' message and cannot finish setup, it could be due to one of these common causes of setup failures:

* Your Ring device is too far from your wifi router. Ideally, your router should be within 20 feet of your Ring device.
* There's a possible problem with your internet connection.
* There's a possible issue related to your wifi modem or router.

Make sure your wifi router is off the floor.
Walls, floors, and furniture can interfere or weaken your router’s wireless signal. Choose an elevated, central, open location.
Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom or side of your router.

Wifi passwords are case and special character (such as *,@,$, or #) sensitive. Double check letter capitalization and placement.
If you haven't changed your wifi password since your router was installed, it may be on a sticker on the underside of your router.
Connect other devices to your wifi network using your last remembered password to verify it is still correct.
If you have multiple networks or a wifi extender, confirm you are connecting to the correct one.
Make sure to connect to the 2G (2.4 GHz) network, not 5G (5 GHz). All Ring devices can connect to 2.4 GHz, while only select Ring devices have Dual-Band Wifi to be able to connect to either.
If you’re still having issues, try holding down the reset button on top of the camera for 20 seconds. Before you reset your device, make sure to download any videos in your account.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.