Customer Ratings & Reviews

Hello ,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We know how important it is to have peace of mind when it comes to your home security. Your Ring Doorbell Pro is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring protect Plus until you discontinue your subscription.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

All the best,
Antonio from Ring

Hi JillL.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at if any additional information is needed regarding your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.

Hi KHuge.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Wired Doorbell Plus to notify you of meaningful motion events where the device is installed. Consistent and dependable motion alerts are an essential feature for the Ring Wired Doorbell Plus to function properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like you have some concerns with the motion detection of your device. The Ring Wired Doorbell Plus offers advanced motion detection with custom motion zones. Camera motion zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts. By drawing your camera's motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness.

Follow these steps to add and edit your camera's motion zones:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi GayleG.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Plus function consistently and reliably so that you can effectively monitor your home. The Ring Wired Doorbell Plus is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we're here to help!

We are happy to hear that you were able to exchange the device.

We are happy to provide you with the instructions for installing the Ring Wired Doorbell Plus without an existing doorbell.

Please follow these steps:

1. Install the transformer. For your safety, only use an existing doorbell transformer within the range specified below or compatible Ring accessories to power your device. Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit.
Ring accessories are sold separately and may include:
Plug-In Adapter (24VDC, 500mA)
The Ring Wired Doorbell Plus is not compatible with third-party DC adapters, halogen transformers, or garden-lighting transformers. Using incompatible power sources can damage your device and cause electric shock.

If you need help with this process, you should consult a qualified electrician.


2. Connect the Pro Power Kit. The Pro Power Kit V2 is designed to bypass your existing doorbell. Even if you are not bypassing an existing doorbell, connecting the Pro Power Kit is a required step with AC transformers in order to protect your new doorbell and transformer.


3. Install your Video Doorbell Pro. Use the Phillips end for the mounting screws and the star-shaped end for the security screw. Use a 6mm drill bit with a power drill to drill holes for the (optional) anchors if installing on concrete, stucco, or brick. Use two mounting screws to mount your Ring Doorbell. Secure the faceplate with one of the security screws.


4. Restore power at the breaker. You’re almost there! After turning the power back on, it’s time to set up your doorbell in the Ring app.


5. Finish setting up your Video Doorbell Pro by following the steps in the Ring app. The Ring app connects your Ring Doorbell to your mobile device running iOS or Android, making sure you’re always home. Open the Ring app and tap Set Up Device to begin the setup process. Select Ring Video Doorbell Pro from the list and follow the in-app instructions.


We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.


Thank you,
Melissa from Ring.

Hi Robert.
We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere.
The standard maximum detection range for Ring devices is 30 feet, but larger objects in the distance, such as vehicles, can still cause a motion alert. If you receive too many motion alerts from your Ring device, you can adjust your Motion Zones to exclude these areas.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hello TJT1,

We strive to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them for your home security. Thank you for taking the time to share your Ring Video Doorbell Pro experience with us. We completely understand the relevance of having your device up and running, as this ensures you can be informed of activity at your home anytime day or night.

This article focuses on resolving power issues caused by incorrect wiring, which may have occurred during the installation of your hardwired Video Doorbell Pro: https://support.ring.com/hc/en-us/articles/4407681842324-Troubleshooting-Wiring-and-Power-Issues-for-Ring-Video-Doorbell-Pro. Insufficient Power Symptoms included:

Frequent shutdowns.
Regularly loses connection to your wifi network.
Has poor motion detection.
Freezes during live events.
Night vision doesn’t work.
Not ringing your existing internal doorbell correctly.

We appreciate your dedication in trying to resolve the matter! Occasionally, your Ring Video Doorbell Pro may need a hard reset. To complete the reset, please hold the setup button (located under the faceplate on the right side) down for 15 consecutive seconds and then release. The doorbell will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a brand-new set-up within the Ring app. Once the new setup is complete, please test the doorbell for improvement.

If the steps above don't get the doorbell working as designed, please check out our community forum at https://community.ring.com/ for some additional tips and support. We would love the opportunity to connect with you to ensure your doorbell is performing as intended and turn your experience around.

Thank you,
Alexis with Ring