Customer Ratings & Reviews

Hi Sean.
Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Wired Doorbell Plus. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.
It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
For more information on your Ring Wired Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.

Hi ScottT.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

We are happy to provide you with more information on the motion range concern that you mentioned in your review of the device. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We invite you to reach out to our community today!

Thank you,
Melissa from Ring.

Hi Catman.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Plus right away. We are happy to hear that you are enjoying the benefits of having a Ring doorbell on the front of your home for security. We can definitely provide you with more information on the "Motion Snooze" concern that you mentioned in your review.

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process.

To activate Motion Snooze, follow these steps:

Open the Ring app.
Tap the menu (≡) on the top left side of your Dashboard.
Tap Devices and select your device.
Tap Motion Snooze.
Move the Motion Snooze slider to the desired duration.
Tap Start Snooze.
This feature will only affect notifications coming from the Ring app, and not from an Alexa-enabled device.

To disable Motion Snooze:

Open your Ring app.
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices and select your device.
Tap Motion Snooze.
Tap Disable Motion Snooze.
This feature will only affect notifications coming from the Ring app, and not from an Alexa-enabled device.

To change the duration of the Motion Snooze, please follow these steps:

Open the Ring app.
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices and select your device.
Tap Motion Snooze.
Move the Motion Snooze slider to the desired duration.
Tap Snooze Motion.

We have included the steps to install your Ring Wired Doorbell Plus here:
Turn off power at the breaker.
Remove the button on your existing doorbell and disconnect the wires.
Install your Pro Power Kit
Remove the device’s faceplate.
If mounting it on a masonry surface, place your Wired Doorbell Plus where you want to mount it and mark pilot holes. Then, drill holes where you've marked the holes and insert the anchors.
Connect the wires to the screws on the back of the device.
It doesn't matter which order the wires are connected.
Be sure the wires don't touch each other.
Be careful of over-tightening these screws as well.
Place the device against the wall. Make sure that it is level, then drive the screws in.
Wired Doorbell Plus will never require a diode to be installed.
Double check each portion of your wiring and then turn the power back on. The device will require up to an hour to charge its internal power cell. After it has been charged, the device will automatically move into setup mode.
Now that the device has been installed, set it up in the Ring app.
Place the faceplate on the doorbell and ensure it is secured to the device.
Install the security screw at the bottom of the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today for more information on your Ring Wired Doorbell Plus.

Thank you,
Melissa from Ring.

Hi OLDEMP.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi OrlandoP.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Wired Doorbell Plus capture all the correct motion events. The Ring Wired Doorbell Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment.

Accuracy in motion detection can be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Wired Doorbell Plus. question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi Nanny.

Thank you for sharing your feedback with us.

We understand how important it is to be able to see who is at your door with the Ring Video Doorbell Pro. The features and technology provided by the Ring Video Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like the video quality is not what you expected. This could be due to sun exposure. While there are no video settings that allow you to change exposure to sunlight, there are other ways you can fix overexposed, washed-out videos:

Use a wedge kit or corner kit to change the angle of the doorbell.
There are many different corner kits and wedge kits, so make sure you get one that is compatible with your particular model of doorbell.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.