Customer Ratings & Reviews

Hi GoodProduct.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

3. There are severe pauses in live video.

If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

4. There is a long delay before your video starts.

This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Test an event when it's back online to see if there's any difference.

For more information on your Ring Wired Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi eRunner.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Bowser.

Thank you for sharing your experience with us. We understand how critical it is for your Ring Wired Doorbell Plus to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

I would be happy to address your concern regarding the set up of the motion zone. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

If any additional information is needed regarding your concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Chey. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having a solid connection ensures you do not miss any activity around your home. We would like to provide you with solutions to the connection concerns you are experiencing today!

It sounds like the device is not performing as intended. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. With Wired Doorbell Plus, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you determine your issue. Here are a few top reasons for poor connectivity:

Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP).
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP)
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
When an internet connection is available, Wired Doorbell Plus will automatically attempt to connect to your location's wifi.

Things to check:
Check to make sure your wifi router is plugged in and on.
Check other devices around your home to see if they’re connected or disconnected to wifi. If other devices are not working, there may be an outage in your area.
Make sure your Ring device has your most updated wifi network and password.
Check the power at your location, and at the circuit breaker.
When a Ring device is offline, you'll see a red no wifi icon displayed over your Ring device in the Ring app. Tap this icon to pull up an error screen to help troubleshoot your issue. If you have a poor internet connection, your Ring device is likely too far from your wifi router, or your wifi router is obstructed by walls or furniture.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Follow these steps to check your device's signal strength:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.