Customer Ratings & Reviews

Hi AmanS.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sound like the device is not performing as expected. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Wired Doorbell Plus offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

We have included the steps here to set up your Ring Wired Doorbell Plus in the Ring app for your reference: Open the Ring app. Tap the menu (☰). Tap Set Up a Device. Tap Video Doorbells. Tap the blue I’m Ready to Scan button. Use your mobile device’s camera to scan the QR code on the device’s packaging. When a green square and a pop-up with your device image appear, the code has been recognized. Enter the location where your Ring Wired Doorbell Plus is being set up. If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location. Give your doorbell a device name. You can proceed with the device’s default name or give it a custom name. Connect your doorbell to Ring. iOS: Tap Join when the Ring app asks to join the Ring wifi network. Android: If your device does not automatically connect to the Ring wifi network: Exit the Ring app. Go to your mobile device’s Settings. Tap wifi. Select either Ring- or Ring Setup. Once connected, close your Settings app and return to the Ring app. Tap Continue in the app when the blue light stops flashing. Connect to your preferred wifi network. Once your device automatically finalizes the setup process, it will be ready to use. Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.

If any additional information is needed regarding your Ring Wired Doorbell Plus, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello JennieLee,

Thank you for taking the time to share your Ring Video Doorbell Wired experience with us. The all-new Ring Video Doorbell Wired will send you a notification when someone presses the doorbell or triggers the built-in motion sensors. With Advanced Motion Detection and customizable motion zones, Ring Video Doorbell Wired makes it easy to tailor the settings for your specific needs, detecting motion in specific areas and sending an alert as soon as a visitor approaches the door.

It sounds like you are referring to Snapshot Capture is a feature from the Event History Timeline, which is a Ring mobile app-exclusive feature. The timeframes for this feature can be adjusted. Here is a helpful article that elaborates on this feature: https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Video Doorbell Wired.

Thank you,
Alexis with Ring