Customer Ratings & Reviews

Hi CharlesB.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Chey. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. Having a solid connection ensures you do not miss any activity around your home. We would like to provide you with solutions to the connection concerns you are experiencing today!

It sounds like the device is not performing as intended. Wired Doorbell Plus is Ring’s ultra-slim design video doorbell with a variety of advanced features. With Wired Doorbell Plus, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you determine your issue. Here are a few top reasons for poor connectivity:

Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP).
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
Your wired Ring device may not be receiving power, is unplugged, or the power is out.
Your location's internet may not be working, or your internet service provider is experiencing high traffic.
You recently changed to your wifi network, wifi password, or internet service provider (ISP)
You moved to a new location.
Your Ring device may be too far from your wifi router.
Your Ring Chime Pro or wifi extender may be unplugged.
When an internet connection is available, Wired Doorbell Plus will automatically attempt to connect to your location's wifi.

Things to check:
Check to make sure your wifi router is plugged in and on.
Check other devices around your home to see if they’re connected or disconnected to wifi. If other devices are not working, there may be an outage in your area.
Make sure your Ring device has your most updated wifi network and password.
Check the power at your location, and at the circuit breaker.
When a Ring device is offline, you'll see a red no wifi icon displayed over your Ring device in the Ring app. Tap this icon to pull up an error screen to help troubleshoot your issue. If you have a poor internet connection, your Ring device is likely too far from your wifi router, or your wifi router is obstructed by walls or furniture.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Follow these steps to check your device's signal strength:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

If you still have the Ring device in your possession, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello EKreyl,

We appreciate you sharing your user experience with us regarding the Ring Pro We understand how important it is for your device working as intend. The Ring Pro was intended to provide you with peace of mind in your home security so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review it seems that your Ring Pro is going offline.After reading your review, it seems that your Ring Pro is losing its wifi connection randomly. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/

Thank you, Jamila with Ring.

Hi Squad.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing warped sound or no audio. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video.

Poor wifi can often cause Ring device issues, including capturing audio and video quality. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Wired Doorbell Pro. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Wired Doorbell Pro. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Protect subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Wired Doorbell Pro. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring Wired Doorbell Pro by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Wired Doorbell Pro. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.