Customer Ratings & Reviews

Hi GeraldM.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Wired Doorbell Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Wired Doorbell Plus.

All the best,
Nicole from Ring.

Hi JeffreyJ. I definitely understand the importance of getting your Doorbell Pro up and running so you can have that peace of mind. I'd recommend following up with the retailer you scheduled the installation with to get an update. You can also find the installation instructions for the Video Doorbell Pro here: https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-. If that doesn't help, you can also ask other neighbors what worked for them on the Ring Community at https://community.ring.com/. Best wishes, Ashley from Ring.

Hello RonL,

We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review it seems that you are having trouble with your Ring Video Doorbell Wired picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360055751631-Using-Motion-Zones-with-your-Video-Doorbell-Wired.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hi Quality1.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Plus right away. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you have physically installed your Ring Wired Doorbell Plus but have been unable to complete the in-app setup. The Ring Wired Doorbell Plus setup must be completed using a compatible mobile device with the Ring app. The Ring app requires iOS 15 (or higher) or Android 9 (or higher). If your mobile device does not have the latest operating system, you may not be able to access the Ring app, and its features may not work as expected. Setup cannot be completed using a laptop or desktop computer. However, once your device is set up in the Ring app, you can view it using a compatible web browser. Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hey KingZoe, I definitely understand the importance of keeping track of your purchases. I'd suggest following up with the original retailer to get more information on this purchase. Best, Ashley from Ring.

Hi Gerald1.

At Ring, we understand it is essential to have your Ring Video Doorbell Pro working properly so you can keep your home secure. It is critical for a home security device to stay online to be ready to protect you. We would love the opportunity to work with you, and we are eager to provide you with a solution for the concern mentioned in your review.

It sounds like your Ring Video Doorbell Pro may be losing connectivity. This could be due to a number of factors, including insufficient power.

Video Doorbell Pro requires a minimum of 16 volts of AC to power the device. If your Video Doorbell Pro is not receiving enough power, you may see issues like this:

Regularly losing connection to your wifi network
Regularly shutting off (the white light on the front will turn off).
Freezing up during a live event.
Not ringing your existing internal doorbell correctly.
Night vision doesn't work.
The device works fine for a couple of events and then stops working.
Check your Transformer Voltage.

Open the Ring app.
Tap the top menu (☰).
Tap Devices.
Select Video Doorbell Pro.
Tap the Device Health tile.
Under Power, you should see the Transformer Voltage status. Tap that section to reveal the voltage.
For Video Doorbell Pro to operate, the voltage needs to be listed as "Good". If you are continuing to have issues, it may be the electrical wiring at your location. Older wires from your wall can deteriorate over time and may need to be replaced.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Wiring.

Thank you for sharing your experience with us!

We understand how critical it is for your hard-wiring to function as intended in order to supply power to your Ring Video Doorbell Pro so that you can keep a watchful eye on your property. It is critical for a home security device to have enough power to keep your device online and ready to protect you. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like your Ring Video Doorbell Pro may not be installed correctly. The Ring Video Doorbell Pro must be hardwired. It requires a compatible doorbell and a transformer that has an output of at least 16V 30VA (40VA max) and 50/60 Hz. If you do not have an existing doorbell system, you can also use a Ring plug-in adapter or transformer (not included). Do not use a halogen or garden-light transformer or a DC transformer/power supply. 

Visit our support center for additional details on installing the Ring Video Doorbell Pro.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. 

Thank you,
Nicole from Ring.

Hello Monica54,

Thank you for taking the time to share your Ring Doorbell Pro experience with us. We appreciate it. Our products are designed to give you peace of mind about your home security in the long term. Rest assured, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

Based on your review, it seems like you are having trouble installing your Ring Video Doorbell Pro. If this is the case, please see our help center article for step-by-step information on how to install the Ring Pro: https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro. 

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hi MustaqK.

Thank you for sharing this feedback.

We understand how critical it is for your hard-wiring to function as intended in order to supply power to your Ring Video Doorbell Pro so that you can keep a watchful eye on your property. It is critical for a home security device to have enough power to keep your device online and ready to protect you. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like your device is not setting up as intended. The Ring Video Doorbell Pro requires a hardwired connection to a transformer (16–24 VAC, 50–60 HZ). Once it's installed and you press the setup button, your Ring Video Doorbell Pro will light up on the front.

There are two possible reasons why your light isn't lighting up:

You're keeping the right button pressed for too long. Ensure that you are pressing the button firmly and releasing it immediately without holding it down.
Your Video Doorbell Pro isn't receiving power.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Steveee.

Thank you for sharing your experience with us.

We know how essential it is for the two-way audio to work properly on your Ring Video Doorbell Pro, so you can speak with and hear whoever is at your door. The two-way audio is an invaluable feature of the Ring Video Doorbell Pro. We want to work with you to make sure we get this feature working as it is intended. We are confident we can resolve this together today.

It sounds like you are having trouble hearing people who are at your door. If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal.

Check your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. In addition to the external volume control, there are audio/sound controls in your device settings. If you don’t know how to check your device settings, search online for "audio controls" and the name or model of your device.

If you have a Ring Protect Plan, check to see whether or not you can hear sound on a stored recording. If you do not hear sound on the stored recording, check the external volume controls and audio controls in your device settings.

If you are on a phone call, which may interfere with the sound on some mobile devices, end the call and try Live View again.

Visit our support center if additional troubleshooting steps are needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi mayomiracle. I'm glad the original retailer was able to help you with a return since the Video Doorbell Pro didn't work for you. If you wanted to see which mechanical and digital chime kits are compatible with the Video Doorbell Pro, you can find a list in our Help Center article here: https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List. Best wishes, Ashley from Ring.

Hi LouisD.

Thank you for sharing your feedback with us!

We understand how critical it is to be able to monitor the comings and goings of your home while the Ring Video Doorbell Pro stays connected to your home’s wifi network properly. Ensuring there is a solid network connection so you do not miss a notification is our top priority. We would like to provide you with solutions to the connectivity concerns you are experiencing today!

It sounds like your Ring Video Doorbell Pro does not have a strong wifi signal. Wifi can travel quite far, but it has limits. Even with the best wifi router and minimal obstructions, wifi signals get weaker as they travel. Here are a few suggestions on things you can try to improve the signal to your device:
If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
Consider upgrading your router, especially if it's more than a few years old.
Trace the path from your router to your Ring device. If there are any metal items (such as a TV) or aquariums directly between them, try moving them out of the way so the signal isn't blocked.
Get a wifi extender.
Most routers are automatically set to switch channels to the least-crowded option. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using Ethernet, which should free up bandwidth on your wifi.
If your router is far from your Ring products, consider moving it closer, adding a Ring Chime Pro, or upgrading to a mesh network system to extend your wifi network's coverage.
Visit our support center for additional tips and tricks for improving your wifi signal.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hello Lillihub,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Jedidabarrios,

We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. Thank you for taking the time to share your experience with us. At Ring, we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Having the peace of mind that you purchased the Ring Video Doorbell Pro for is critical.

All of our doorbells and cameras are designed to be a fairly simple, DIY (do-it-yourself) type of installation. We strive to include all needed parts, tools, and instructions to make the process seamless for our customers. However, in some installation instances and unique home environments, assistance from a qualified professional or someone familiar with installing Ring products may be best.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Video Doorbell Pro device.

Thank you, Jamila with Ring.

Hi there, thanks for reaching out. I know it can be discouraging when things don't work as expected. Verifying that your Ring Doorbell Pro has a strong wifi signal is always a good step, as there could be interference with the signal. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. Additionally, it's important to make sure your Doorbell Pro is receiving sufficient power so it can perform properly. We have troubleshooting steps for power concerns here https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-Ring-Video-Doorbell-Pro-and-Video-Doorbell-Pro-2. If none of that information helps, try asking the Ring Community https://community.ring.com/ to see if another neighbor has a solution that may help. All the best, Ashley from Ring.