Customer Ratings & Reviews

Hi Scott. I know how important it is to have optimal motion detection with your Ring Pro. The Ring Pro is weather resistant, but over time, the elements can be brutal. Details about our 1-year Warranty can be found here: https://ring.com/warranty. If you are subscribed to the Ring Protect Plan, you have an extended warranty. You can find information on our Ring Protect Plan here: https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan. If you contact our support team, they can determine your devices eligibility for replacement. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Crackedbuttons,

Thank you for taking the time to share your Ring Doorbell Pro experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

Your Ring Video Doorbell Pro uses the camera mounted on the front to get a very wide view of the world. Your Ring Pro also uses the image it gathers through the camera to detect motion. By comparing the pixels of the images it saves on a moment-by-moment basis, it can detect motion when the pixels change between pictures inside your user-selected Motion Zones. In your case, we would recommend using a corner kit to properly angle your Ring Video Doorbell to catch the motions you want while avoiding the motions you don’t.

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hi Margo.

Thank you for taking the time to share your experience with us.We understand how important it is for your Ring Wired Doorbell Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the connection concern mentioned in your review.

It sounds like the device was not performing as intended. Wired Doorbell Plus is Ring’s ultra-slim video doorbell with a variety of advanced features. The Wired Doorbell Plus offers "Advanced Motion Detection," 1080p video, "Two-Way Talk & Quick Replies," "Color Night Vision," and "Alexa Greetings." With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

If your Ring Wired Doorbell Plus is offline and not entering setup mode, we suggest resetting the device by following these steps in the Ring app:

*Press and hold the setup button on the device for 20 seconds.
*Wait at least 60 seconds after the reset is complete for the Ring device to boot up.
*Follow the steps in the Ring app to reconnect the doorbell to your network.

If you still have the device, we recommend reaching out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi Susie. Thank you for sharing your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring devices right away. The features and technology provided by the Ring Security System, Ring Video Doorbell Pro, and Ring cameras are incredibly valuable and help provide you with peace of mind about your home security.

I would be happy to address your concerns regarding the account access issues that you are experiencing while setting up your Ring Video Doorbell Pro and other Ring devices. Once the Ring app is downloaded, you can begin creating your free Ring account.

Open the Ring app and tap Create Account.
Enter your First Name and Last Name.
Choose your Country.
Enter and confirm your Email address.
Create and confirm your Password.
Verify your email address.

Following account creation, you should receive an email from us to verify your email address within a few minutes. Tap the button in the email notification. Once verified, you'll be able to continue completion of your account setup. During account setup, you have the option to link your Amazon and Ring accounts, so you can use features like the Ring Alexa Skill on Echo devices. You will need to know your Amazon password in order to link your accounts.

At Ring, our top priority is to ensure that you have the best possible experience with our products and services. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hello DeeJay,

We understand how important it is to have your Ring Video Doorbell Pro online to protect your home. This device should remain online and available for you to rely on. Now that we're aware of your concern, we can work towards a solution.

It's good to know that you plan on using a Chime Pro. These devices can help get your wifi to areas of the house which are otherwise hard to reach.

As a reference, here is an article that teaches you how to connect your doorbell to the Chime Pro Network: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

Please reach us when your Chime Pro arrives. This way, we can walk through the steps together and ensure everything works as intended.

All the best,
Marlom at Ring.

Hello FastEddie1,

Thank you for reaching out regarding this concern. We want to guarantee that you have a Ring Video Doorbell Pro you can rely on for your home security, and we would like to get to the bottom of this concern together.

Video Doorbell Pro requires a minimum of 16 volts AC to power the device. If your device is not receiving enough power, you may see issues like this happen:

Regularly losing connection to your Wi-Fi network
Regularly shutting off (the white light on the front will turn off)
Freezing up during a live event
Not ringing your existing internal doorbell correctly
Night vision doesn't work
The device works fine for a couple of events and then stops working

Here is a helpful support article with steps to resolve this: https://ring.com/support/articles/dj9w2/Fixing-Common-Wired-Doorbell-Plus-Issues.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hello flaca,

First and foremost, we want to thank you for your business and the opportunity in serving your home security needs. Having peace of mind that your Ring Video Doorbell Pro has a solid connection is very important, as this ensures you are able to access video anytime day or night.

If you are experiencing delays when connecting to video or receiving notifications, it is important to remember that the internet speed coming to your house is not the same as the wireless connection around your house and that many factors can cause issues with wireless performance. These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless router, or interference from neighboring networks called ‘channel interference’. Here is a helpful article that describes steps to take to resolve this: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.

There are a few other simple and straightforward solutions that we would love to explore with you. Improving connectivity and ensuring the doorbell features are meeting your needs and expectations is our top priority. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello User142507

We appreciate you sharing your experience. That was an excellent troubleshooting step to take when contracting an electrician to verify your power is good. It very well could have been the Doorbell itself being non-responsive, and I hope your new Doorbell Pro worked flawlessly. If not, visit our Community page where you can look for help for your concern from other neighbors like yourself: https://community.ring.com/.

Best wishes,
Ivan from Ring

Hello wontbuyagain,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring