Customer Ratings & Reviews

Hi Seahawks503.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Pro! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Pro.

Thank you,
Melissa from Ring.

Hi PatrickI.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Wired Doorbell Pro online and working properly so you can keep your home secure. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Wired Doorbell Pro to assist with the wifi signal strength to the device.

If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi Techsmart.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere.

For more information on your Ring Wired Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.