Customer Ratings & Reviews

Hi Happycamper.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

We are happy to provide you with more information on using the Ring Wired Doorbell Pro and the Ring app. The Ring Wired Doorbell Pro is designed with customizable settings for motion detection and notifications which can be adjusted in the Ring app, according to your needs. The menu (≡): This three-lined icon is always in the same place in the upper-left corner of the app. Tapping on it will open a side menu and give you access to the rest of the app's functions.

These are the functions that can be accessed from the side menu:

Locations: Tap the Location name in the upper-left hand corner of the screen to open up the list of Locations. From here, you can choose which Location to view.
Dashboard: Tap this option to return to the Dashboard.
Neighbors: This opens your Neighbors feed, detailing all of the up-to-date local crime data in your selected area. Tap here to learn more about Ring Neighbors.
Devices: This option brings you to a list of each device set up at this location, including Chime devices.
History: This control takes you to Event History where you can see a list of recent events at your location.
Settings: Tapping here takes you to the General and Location Settings.

Your Ring Wired Doorbell Pro will detect motion events in your surroundings, triggering motion alerts and video recordings. You can use Camera Motion Zones to define specific areas that you want your Ring doorbell to monitor while ignoring everything outside that area. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi HMSLKN.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like the Bird's Eye View feature was not what you expected. We wanted to share with you some of the key features that the device offers. Bird's Eye View provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property. Powered by radar technology, "Bird’s Eye View" shows each person’s position as a series of dots on the map you defined during "3D Motion Detection" setup. For example, "Bird’s Eye View" will show you the current location of a delivery person dropping off a package, as well as the path they took to get there (even if they’ve already left the camera’s field of view by the time you start the live stream).

For additional support regarding the billing issue, we recommend reaching out to our Ring Customer Support team. They are available 24/7 at: 1-800-656-1918. We also invite you to reach out to our community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Miyuki from Ring.