Customer Ratings & Reviews

Hi BobO.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi JasonW.

Thank you for taking the time to share your experience with Ring. We understand the importance of having your Ring Wired Doorbell Pro up and running to protect your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have concerns about your Ring device losing connection to the wifi. The Ring Wired Doorbell Pro requires a doorbell transformer rated at 16–24 VAC, 50/60 HZ, and 30–40 VA max. If your Ring Wired Doorbell Pro is not receiving enough power, your device will not work as intended. Some symptoms of insufficient power include not correctly ringing your existing internal doorbell, regularly losing connection to your wifi network, freezing up or shutting down during the ringtone sound after a button press, regularly shutting off (the white light on the front will turn off), and freezing up during a live event.

Poor wifi connection can impact the overall performance of the device, including video quality. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Wired Doorbell Pro to assist with the wifi signal strength to the device.

If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi MMBK.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.