Customer Ratings & Reviews

Hi DoreenN.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. The Ring Wired Doorbell Pro is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with "Color Night Vision," customizable motion detection, and motion-activated lights. In the Ring app, you have the option to turn Color Night Vision on or off. Color Night Vision adds color to video in low light for improved clarity and motion detection. To ensure that the "Night Vision" feature works as intended, make sure your Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings. Enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.


Ring cameras are designed to record short clips triggered by motion, rather than continuous video. This means that once an event ends, the recording stops, and a new clip begins when motion is detected again. Because of this design, the video may sometimes appear to jump from one activity to another with less continuity.

In addition, Wi-Fi signal strength can also impact video performance. To improve continuity, we recommend following these steps in the Ring app: Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Reboot your Ring doorbell or camera by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

Ring Video Doorbells and some models of Ring Security Cameras are weather resistant, but certain weather conditions may still affect your device. If you have condensation on the lens of your Doorbell or Camera, we recommend gently cleaning it with a dry microfiber cloth. With some colder weather condensation is normal behavior for our devices similar as to when your car window fogs up. We recommend some form of cleaner/protectant to help stop the build up of the condensation.


For more information on your Ring Wired Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.