Customer Ratings & Reviews

Hello Marlinfan,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro 2. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi JDPOWER.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi BestbuyReviewer87.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Extreme temperatures and other conditions may cause your Ring Video Doorbell to overheat. When this happens, you’ll see an error message in the Ring app that says: (Your Device) is trying to cool down. This helps keep your device safe and will result in temporarily reduced video quality. If the temperature continues to rise, your device will turn off automatically to prevent damage.

If you’re a Level Lock owner and your compatible Ring Wired Doorbell Pro or Floodlight Cam Wired Pro is trying to cool down, Amazon Sidewalk network may be turned off temporarily. As a result, your Level Lock may appear offline in the Ring app. If your Level Lock does appear offline in the Ring app due to overheating, simply wait until your Ring device returns to a normal operating temperature to access and control your lock through the Ring app. The lock itself remains fully operational during this time, and you can use the Level app to lock or unlock it if you're within Bluetooth range (about 30 feet). If you need further assistance, we recommend contacting Level.

For more information on your Ring Wired Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi there, I understand it can be discouraging when something doesn't work as expected. Make sure that the Ring app has permission to use the microphone on your phone. You can do this by looking in your phone's settings app, and locating the Ring app. After checking that, activate the Live View in the Ring app and tap on the microphone icon to enable the two-way audio. If that still doesn't do the trick, you can search the Ring Community at https://community.ring.com/ to find solutions that worked for other neighbors. All the best, Ashley from Ring.

Hi Q611.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi Steveo282. Being able to clearly see visitors at your door is an important concern. If the night vision isn't clear, it may require some troubleshooting or adjustments to the angle of your Doorbell, especially if there is a wall or other object that could be obstructing the infrared lights on your Doorbell. For more information on night vision, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision. If you need further assistance, try browsing the Ring Community at https://community.ring.com/ to locate solutions from other neighbors. Best wishes, Ashley from Ring.

Hi Judi.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Pro right away. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure your device is functioning as intended.

It sounds like you are having some difficulty getting your device connected to your home's wifi network. The Ring Wired Doorbell Pro is compatible with b/g/n/ac wifi networks operating on 2.4 GHz or 5.0 GHz frequencies. If you were able to setup other devices with no issue, it may be helpful to reboot your modem or router. For optimal performance, we suggest rebooting once a month. Follow these steps to reboot your modem and/or router:

Unplug your router and/or modem from its power supply.
If your router and modem are separate devices, unplug both of them.
Wait at least 30 seconds, then plug back in.
Wait 30 seconds to one minute for your router and/or modem to boot up.
Confirm that your internet is back on by connecting another device to your wifi network and trying to access a website. Then repeat the setup process.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi Buyer.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Pro record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to Night Vision. Ring Wired Doorbell Pro is a wired video doorbell that offers enhanced Head-to-Toe HD+ Video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. Ring’s premium Wired Doorbell Pro allows you to check in on your front door anytime, from anywhere, and see or speak to visitors at your door in real-time using the Ring app or Alexa-enabled device.

To ensure that the Night Vision feature works as intended, make sure your Wired Doorbell Pro's infrared light is toggled on in the Ring app.The infrared light control is in your Ring app under Video Settings. To turn the Color Night Vision on or off, follow these instructions:
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Color Night Vision on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good, red is poor.

Reboot your Ring Doorbell or Camera in the Ring app.

In order to reboot your Ring device, it must be connected to wifi.

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Doorbell or Camera you wish to reboot.
Tap on the Device Health tile.
Scroll down to Reboot This Device.
Give your device a few moments to start back up.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Wired Doorbell Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Brenda,

At Ring, we strive for excellent service and support for every one of our customers. Ring is very proud of our team members and can assure you that your happiness and overall satisfaction with Ring is our top priority. We appreciate your feedback with regard to the experience that you have had with our support team. Rest assured, we are still here to help you resolve your Floodlight Camera’s night vision concerns and ensure you have a security device you can rely on.
Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a “false color” image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Here is a helpful article that walks you through how to enable this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!
Thank you, Jamila with Ring.