Customer Ratings & Reviews

Hi Jbuck, I'm sorry to hear you had some trouble getting your Video Doorbell Pro 2 up and running. The Doorbell Pro 2 requires an existing doorbell circuit, and is compatible with standard doorbell transformers that output 16-24 VAC, 10-40VA max, 50/60Hz. Once you've verified that you have a compatible transformer, you can find the installation steps here https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-. For any other questions about your Doorbell Pro 2, check out the Ring Community https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello Badringproducts,

Thank you for taking the time to share your over active motion concerns with us directly. Having timely and accurate motion alerts is imperative in a home security device. This ensures that you and your family have the peace of mind you purchased your Ring device for. Rest assured, we are here to provide you with solutions to resolve your concerns.

Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can more effectively monitor the area you want, as well as reduce the number of “false positive” motion alerts (such as cars driving by). This article will help you set up your Motion Zones and give you some tips in making them more effective: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring Video Doorbell Pro 2 device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thanks,
Alexis with Ring

Hi Aries007.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. Ring Wired Doorbell Pro is a wired video doorbell that offers enhanced head-to-toe HD+ video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. Ring’s premium Wired Doorbell Pro allows you to check in on your front door anytime, from anywhere, and see or speak to visitors at your door in real-time using the Ring app or Alexa-enabled device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Michael,

We take your safety very seriously, and thank you very much for taking the time to bring this to our attention. It is imperative that a home security device provide you the peace of mind that you purchased the Ring Pro 2 for. It’s important to be able to see and speak with visitors anytime they approach your front entryway. Rest assured, we are here to provide you some solutions to your concern.

When you mention the “chime connector didn’t work”, are you referring to the Pro Power Kit that was included within your installation materials? Your Ring Video Doorbell Pro requires the Pro Power Kit to function, so be sure to install the Pro Power Kit before installing your Ring Doorbell. Here is a helpful article that walks through the installation process: https://support.ring.com/hc/en-us/articles/115005974286-How-to-Install-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro.

If you’ve installed this piece correctly, and you have verified that a 16-24VAC, 50/60HZ transformer is installed, it is possible that the Ring Pro 2 device temperature can fluctuate because of outside temperatures being hotter or colder, or the device being positioned directly in the sun.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Pro 2 device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hello TonyB

Thank you for sharing your concern. The Ring Video Doorbell Pro has 1080p HD video resolution. The Pro 2 has a video resolution of up to 1536p HD. If you are experiencing poor video quality on your Pro 2, try the following steps:

- Reboot your Pro using the Ring app. https://bit.ly/3YXYW1M
- Reboot your router by unplugging it from power for a few seconds and then plugging it back in.
- Verify your Doorbell has a good signal strength, also known as RSSI. https://bit.ly/3Y2pwpb

We also have this Help Center page with other steps you can try: https://bit.ly/2XeuqAQ

Best wishes,
Ivan from Ring

Hi JohnB.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Pro detect motion and alert you according to your needs. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not detecting motion as expected. The Ring Wired Doorbell Pro is Ring’s battery video doorbell with features including color Pre-Roll technology, 1080p HD video, two-way talk, "Advance Motion Detection," enhanced dual-band wifi and "Quick Replies." With color "Pre-Roll," users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.

This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello bb13,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi ForgetYonkers. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Pro 2 to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell Pro 2 are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today to ensure your Ring device is performing optimally, and the proper settings are chosen within the Ring app.

I would be happy to address your concern regarding the issue that you are experiencing with the motion detection of your device. It is important to ensure that you have the proper motion settings in place for your environment. This includes adjusting the "Motion Sensitivity" and setting "Motion Frequency" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Video Doorbell Pro 2, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi KenH.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Wired Doorbell Pro right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Donnee,

Thank you for taking the time to leave a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

Based on your review, it seems that you are having trouble using your internal chime with the Ring Video Doorbell Wired. Your Ring Doorbell is compatible with doorbell systems supplying 16-24 volts AC at 50 or 60Hz, 40 VA max. If you are noticing that your Ring Video Doorbell Pro is ringing your internal chime constantly, you may want to check if your pro power kit is connected correctly. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Thank you, Jamila, with Ring.

Hi GerardoM.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Plus to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Wired Doorbell Pro is Ring's premium doorbell with advanced features, including "3D Motion Detection," enhanced "Head-to-Toe HD+ Video, Audio+," "Bird's Eye View," and "Alexa Greetings" (for Ring Protect subscribers).

To ensure that the "Night Vision" feature works as intended, enable "Color Night Vision" in the Ring app to help improve clarity at night.

To turn the "Color Night Vision" on or off, follow these instructions:
Open the Ring app.
Tap the "Menu" (☰).
Tap "Devices."
Select the device you want to adjust.
Tap "Device Settings."
Tap "Video Settings."
Toggle "Color Night Vision" on or off.

It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "3D Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

For more information on your Ring Wired Doorbell Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi Shankar.

Thank you for sharing your experience with us!

We understand the importance of a seamless setup experience so that you can get your device online right away. The features and technology provided by the Ring Video Doorbell Pro 2 are incredibly valuable in helping provide you with peace of mind about your home's security. We want to ensure your device is online and working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your Ring Video Doorbell Pro 2 is failing to connect to your home's wifi. If you're running into issues setting up your Ring video doorbell or security camera—such as not being able to connect to the temporary Ring network or not connecting to your home wifi network—we have some troubleshooting steps you can try.

Make sure you have the correct password and are entering it exactly. Passwords are case-sensitive and do not include spaces. If you don't already know your network password, you can usually find it on the bottom of your router.

Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month.

If you’ve tried everything else and are still having issues, you can try performing a reset or restore on your Ring device by holding down the reset button on the device for 20 seconds and then releasing it.

If none of these work, visit our support center for additional steps you can try.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello SwannNVR8POEVideoSystem,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Jimbo,

Thank you for taking the time to share your Ring Doorbell Pro 2 experience with us. We appreciate it. Our products are designed to give you peace of mind in your home security, long term. Ring devices all include a one year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/ or 1(800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.
We are eager to get a solution in place for you, so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,
Jamila with Ring

Hello Djfried,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hi Sean. It's is definitely important to maintain ownership over your Ring device. When setting up a device, be sure that the email logging into the Ring app is the email that you would like as the owner of the Ring device. This Help Center article here has more information about Ring device ownership: https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Nevershowed,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Pro 2 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this installation concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Pro 2 device.

Thank you,
Alexis with Ring