Customer Ratings & Reviews
- Model:
- B086Q54K53
- SKU:
- 10871766
Rating by feature
- Video Quality
Rating 4.8 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
to a friend
Very pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this doorbell. Helps with protection.
I would recommend this to a friendRing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is wonderful, the problem was it took 3-4 days to get the doorbell delivered to the store.
I would recommend this to a friendBrand response from Ring
Posted .Hello HarveyW,
We are saddened to hear that your Ring Wired Doorbell Pro purchase did not arrive at the retailer when it was intended to. As a consumer, it is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased the device for.
If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Miyuki from Ring.
What
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product great but brought 3 Ring Video Bell before not having a problem.
I would recommend this to a friendBrand response from Ring
Posted .Hi What.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
Not as good as it sounds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.spots detection super slow. Doesn't notify till the persons gone. Not worth $200.00
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Steph. Having Motion Detection notifying you in a reasonable amount of time is very important. Often times, when you are having slow detection, your Motion Settings need to be adjusted or your RSSI is too low. This Ring Community post here has some very helpful tips for these issues: https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
Doesn't work with VPN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have set up hardware based VPN for the whole house. Ring customer service suggested me to turn that off or connect Ring to a network without VPN. As I think having a VPN or not, should be consumer's decision. I am looking for alternatives.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello eLead
Thank you for sharing your feedback. We do not recommend using a VPN with the app and devices for a few reasons. This Help Center page will go into further detail regarding this subject: bit.ly/3Q3xePF.
Best wishes
Ivan from Ring
Waste of time and money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely will not work when you need it to. Once a week it has to be unwired due to it being offline. Hook it back up and it only works for around a week. Repeat over and over.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi KevinS, I understand it can be frustrating to deal with connectivity issues on your Doorbell Pro 2. Since your Doorbell is disconnecting from the wifi frequently, it may not have a strong or stable wifi signal. Try checking the RSSI on the Device Health page. We have more information on that here bit.ly/3MtmQgF. If the RSSI is high, improving the signal should prevent frequent wifi disconnections. To connect with other neighbors and find out what solutions worked for them, check out the Ring Community at https://community.ring.com/. Best, Ashley from Ring.
Poor experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable little to no support over all ended up shutting down and ended up returning the product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Notworthpurchasing.
Thank you for taking a moment to leave your review of the Ring Video Doorbell Pro 2. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are still here to assist you, if needed.
It sounds like your Ring Video Doorbell Pro 2 is not functioning as intended. Having the proper power supply is vital for the Ring Video Doorbell Pro 2 to work. It must be hardwired and requires a transformer rated at 16–24 VAC, 30–40 VA max, and 50–60 Hz. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.