Customer Ratings & Reviews
- Model:
- B086Q54K53
- SKU:
- 10871766
Rating by feature
- Video Quality
Rating 4.8 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Pros mentioned:Ease of use
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect for all my needs and I should have purchased it sooner
I would recommend this to a friend Now you can see who is at your front door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you have a front door with windows that are above your head and can't see who is there.
I would recommend this to a friend- Pros mentioned:Overall performance
Best doorbell ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt ask for any thing more. Exactly what i wanted
I would recommend this to a friend - Pros mentioned:Ease of use
Ring for the win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great doorbell camera. It is easy to set up and install. Wish it would work with out Wi-Fi.
I would recommend this to a friend - Pros mentioned:Ease of use
Ring Ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I no longer have to check or answer the door for solicitors.
I would recommend this to a friend - Pros mentioned:Overall performance
Ring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is wonderful, the problem was it took 3-4 days to get the doorbell delivered to the store.
I would recommend this to a friendBrand response from Ring
Posted .Hello HarveyW,
We are saddened to hear that your Ring Wired Doorbell Pro purchase did not arrive at the retailer when it was intended to. As a consumer, it is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased the device for.
If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Miyuki from Ring.
- Pros mentioned:Video quality
A necessity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera provides a great security feature. We could talk to the police officer at our front door even though we were overseas.
I would recommend this to a friend Ring Pro 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Glad I did my research and chose this ring doorbell camera. Wired is the way to go if possible!
I would recommend this to a friend- Pros mentioned:Video quality
Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great picture is clear. Like the added secuo
I would recommend this to a friend Love my Ring doorbell!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product!!! I knew from family and friends who use this product, that they were completely happy and even completely reliable on its uses. I feel an extra layer of protection!
I would recommend this to a friendGreat purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase!! I’ve been wanting to purchase it for a while and I’m not disappointed.
I would recommend this to a friendRing Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks installed this for a non tech old man and it works so it gets 5 stars
I would recommend this to a friendWorstInstallationExperincePossible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of the Ring system was the worst experience possible. I would never like to deal CRST Home Solutions again. it took at least 13 phone calls of 30 to 45 minutes each, 5 to 6 scheduled appointments, plus multiple trips to the Westbury Best Buy store to finally get the installation correct. Over the course of more than 1 month, at least 30 hours of my wife and my time were wasted.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RingOkButNotInstall.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!
At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that that the installation didn't go smoothly but are still here to assist you. Our support team is available 24/7.
If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
All the best,
Miyuki from Ring.
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Just wish they had better instructions in regard to installing without using a chime.
I would recommend this to a friendInsulation of doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks guys great job, this doorbell is working within it's capacity!
I would recommend this to a friendPhantom Rings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had ghost rings since it was installed by Best Buy on 1/2/24. So freaking annoying because it sends my dogs into a barking frenzy multiple times a day for no reason. Best Buy sent a technician to ensure it was properly installed and Ring told me it was my house and to call an electrician. They also told me to “just disable the in-home” chime. I genuinely thought it was just me until I came across threads upon threads of customers complaining about these phantom rings. Some people report they notice it more at night and during the colder months. But I live in NC and the weather is pretty mild. I haven’t noticed any rhyme or reason—day or night, rain or shine, hot or cold, 3am or 3pm, the phantom rings occur. My regular, old doorbell NEVER used to ring for no reason. I have the Ring Wired Doorbell Pro installed and NOW the wiring in my house is faulty? Give me a break. Customers have been reporting these phantom rings for 4+ years. Clearly, this is a Ring problem they’re choosing to ignore.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi User837149.
Thank you for taking the time to share your experience with us.
We understand how important it is for your Ring Wired Doorbell Pro to function consistently and reliably. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.
It sounds like your internal chime is going off when nobody is ringing your Ring Wired Doorbell Pro. This type of behavior can occur if there is insufficient power or if your Ring Pro Power Kit is installed improperly. The Ring Wired Doorbell Pro requires a doorbell transformer rated at 16–24 VAC, 50/60 HZ, and 30–40 VA max. Your Wired Doorbell Pro requires the Pro Power Kit to function properly. Visit our support center for information on how to check that the Ring Pro Power Kit is properly installed. In addition, you will want to check that all of the wiring in your circuit has a solid connection. It is possible that a wire has come loose or that your transformer is no longer providing enough power. If any additional information is needed to resolve your concern, please reach out to our support team.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Doorbell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Ring Doorbell meets all of my requirements.Doorbell
I would recommend this to a friendVery pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this doorbell. Helps with protection.
I would recommend this to a friendBeware of what you are told during online purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saved the chat wherein the BB person lied to me repeatedly about what would be included in today's installation. My first question before ordering with installation: "You: does the ring doorbell installation include a transformer upgrade if my existing doorbell transformer isn't powerful enough. Note that i already have an existing ring doorbell. It just doesn't work reliably I'm guessing due to an underpowered transformer on the old doorbell. I could install the doorbell myself but am too old to do a transformer upgrade, which would involve getting up in the attic." Customer Care agent: "Not to worry! or geek squad team will come to your door and install it. Yes, everything will be taken care." In case they didn't send a new ring.com power supply, I ordered one from ring.com and handed it to the installer upon arrival, who refused to install the new power supply, but only installed the doorbell, which I could easily have installed myself in minutes. (This was my third ring.com doorbell.) Now, as I expected, the ring.com app says under health that the power supply is underpowered and needs to be upgraded. Today: Customer Care agent: I understand your concern, and it’s important to ensure you get what you paid for. Typically, when you pay for a Geek Squad installation, it should cover all necessary components of the installation, including any essential upgrades like the power supply. They advised me to call Geek Squad. On the phone, I told them my concern and they refused to refund the full installation fee even when I said I would cancel my total membership (which I just did) and they would lose me as a customer (I spent > $5000 at BB in past two years) and would also post a negative review. Didn't matter. So be it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi dissappointedcustomer.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup and installation process, as this allows you to start using your Ring Wired Doorbell Pro right away. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
In this particular case, we'd suggest you reach out to Best Buy customer service department at: 1-888-237-8289. We are confident that they will be able to provide you resolution to this concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.
Sincerely,
Matthew from Ring.
- Cons mentioned:Compatibility
Waste of time and money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely will not work when you need it to. Once a week it has to be unwired due to it being offline. Hook it back up and it only works for around a week. Repeat over and over.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi KevinS, I understand it can be frustrating to deal with connectivity issues on your Doorbell Pro 2. Since your Doorbell is disconnecting from the wifi frequently, it may not have a strong or stable wifi signal. Try checking the RSSI on the Device Health page. We have more information on that here bit.ly/3MtmQgF. If the RSSI is high, improving the signal should prevent frequent wifi disconnections. To connect with other neighbors and find out what solutions worked for them, check out the Ring Community at https://community.ring.com/. Best, Ashley from Ring.