Customer Ratings & Reviews

Hi MichaelH.

Thank you for sharing your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to record and store videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We would like to ensure you are getting the most from your device.

It sounds like you are concerned about storing your video in the Ring app. The default setting to store videos in your Ring account in the US is 60 days, but you can customize your settings for shorter or longer periods, up to 180 days. Some features, like 24/7 Recording may have shorter video storage times. Storage time for each device you have will need to be set individually. To change your video storage time, please follow these steps in the Ring app:

Open the Ring app to the main dashboard.
Tap on Control Center.
Tap on Video and Snapshot Storage.
Tap on Video and Snapshot Storage Time.
Next to the device, select Edit and choose a video storage option (may vary by location).

If any additional information is needed regarding your Ring concern, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

Thank you,
Miyuki from Ring.

Hi JPnSummerlin.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home.The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

Ring devices may have their performance affected by extreme weather and other conditions. We've listed a few suggestions on what to do if your Ring Wired Doorbell Pro runs out of power or shuts down. While Ring devices are engineered to work in a variety of weather conditions, extreme heat conditions and exposure to direct sunlight can cause overheating and damage the internal components of your Ring device. Your devices are programmed to shut down and not ring before the heat tolerance of the device is exceeded. Note that this behavior is expected and the device should reactivate when the temperature goes down.

We have listed some potential results of high temperatures here:

120°F (50°C): When the environment reaches this temperature, the device will shut down immediately to avoid damaging the internal components.
113°F (45°C): While your Ring device may operate at this temperature, prolonged exposure to this level of heat may also cause the device to shut down.

We have listed what to do when it gets too hot here:
Bring your device inside. When it gets hot, bring the entire device inside, take out the batteries and allow both the batteries and the unit to cool to room temperature. Do not charge the batteries until they have cooled to room temperature.
Look for shade. Remember that direct sunlight may heat up your Ring device to hotter than the ambient temperature and trigger a shutdown. If possible, install your device in an area that gets shade at least a few hours a day.
Keep an eye on the daily weather. While your Ring device will operate at 105°F, a couple of days at this temperature may trigger a potential shutdown.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi JoelD.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Pro! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.