Customer Ratings & Reviews

Hi Arol.
We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Pro! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.

Hello Marlinfan,

Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro 2. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Charger39.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Wired Doorbell Pro. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Wired Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi JDPOWER.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi there, I understand it can be discouraging when something doesn't work as expected. Make sure that the Ring app has permission to use the microphone on your phone. You can do this by looking in your phone's settings app, and locating the Ring app. After checking that, activate the Live View in the Ring app and tap on the microphone icon to enable the two-way audio. If that still doesn't do the trick, you can search the Ring Community at https://community.ring.com/ to find solutions that worked for other neighbors. All the best, Ashley from Ring.

Hi DAC7.

Thank you for taking the time to share your experience with us. Ring understands the importance of maintaining your Ring account privacy and security. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control.

It sounds like you have concerns with Community Requests. Community Requests is a privacy-protected service that enables public safety agencies to put out public requests for help and efficiently and securely collect and manage digital evidence. Public safety agencies can post a request in the Neighbors feed asking community members within a specific area to share Ring video footage or information that may help their investigation. Videos customers choose to share in response to Community Requests go directly to Axon Evidence, a secure evidence management system where they can be verified for authenticity and integrity. This also creates a complete audit trail of how and when public safety agencies collect information. Participation is always voluntary, and public safety agencies can only see what you choose to share. Your Ring camera footage is not automatically shared with law enforcement. If you have set your Ring location within the geofence of the Community Request, then you will see a post in your Neighbors feed, which you can choose to respond to if you have relevant videos to share. Only videos that you explicitly select to share are sent to the requesting agency. Users can disable Community Requests in their app settings. Within your Neighbors Feed settings. Navigate to the Neighbors Feed → Feed Settings → Opt out of the Community Requests Post Category.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi ShelleyS.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Ring devices have a one-year limited warranty. We will cover your eligible device against defects in materials and workmanship under ordinary consumer use. In other words, if your device malfunctions during normal operation within its first year, then Ring will fix or replace your device as needed. Please refer to the Ring’s Limited Warranty for more details. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi Steveo282. Being able to clearly see visitors at your door is an important concern. If the night vision isn't clear, it may require some troubleshooting or adjustments to the angle of your Doorbell, especially if there is a wall or other object that could be obstructing the infrared lights on your Doorbell. For more information on night vision, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision. If you need further assistance, try browsing the Ring Community at https://community.ring.com/ to locate solutions from other neighbors. Best wishes, Ashley from Ring.

Hi Judi.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Wired Doorbell Pro right away. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and ensure your device is functioning as intended.

It sounds like you are having some difficulty getting your device connected to your home's wifi network. The Ring Wired Doorbell Pro is compatible with b/g/n/ac wifi networks operating on 2.4 GHz or 5.0 GHz frequencies. If you were able to setup other devices with no issue, it may be helpful to reboot your modem or router. For optimal performance, we suggest rebooting once a month. Follow these steps to reboot your modem and/or router:

Unplug your router and/or modem from its power supply.
If your router and modem are separate devices, unplug both of them.
Wait at least 30 seconds, then plug back in.
Wait 30 seconds to one minute for your router and/or modem to boot up.
Confirm that your internet is back on by connecting another device to your wifi network and trying to access a website. Then repeat the setup process.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Brenda,

At Ring, we strive for excellent service and support for every one of our customers. Ring is very proud of our team members and can assure you that your happiness and overall satisfaction with Ring is our top priority. We appreciate your feedback with regard to the experience that you have had with our support team. Rest assured, we are still here to help you resolve your Floodlight Camera’s night vision concerns and ensure you have a security device you can rely on.
Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a “false color” image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Here is a helpful article that walks you through how to enable this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!
Thank you, Jamila with Ring.