Customer Ratings & Reviews

Hi Buyer.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Wired Doorbell Pro record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected in regards to Night Vision. Ring Wired Doorbell Pro is a wired video doorbell that offers enhanced Head-to-Toe HD+ Video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. Ring’s premium Wired Doorbell Pro allows you to check in on your front door anytime, from anywhere, and see or speak to visitors at your door in real-time using the Ring app or Alexa-enabled device.

To ensure that the Night Vision feature works as intended, make sure your Wired Doorbell Pro's infrared light is toggled on in the Ring app.The infrared light control is in your Ring app under Video Settings. To turn the Color Night Vision on or off, follow these instructions:
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Toggle Color Night Vision on or off.

Although rare, there have been instances where a Ring device can experience black, pink, and other distorted video quality like night vision video captured during daytime hours. Here are a few things to try.

Check your Ring device's signal strength.
If your Ring device is far from your wifi router, it may be experiencing connection or video issues.
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, and red colors are indicators of your device connection. Green is good, red is poor.

Reboot your Ring Doorbell or Camera in the Ring app.

In order to reboot your Ring device, it must be connected to wifi.

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the Doorbell or Camera you wish to reboot.
Tap on the Device Health tile.
Scroll down to Reboot This Device.
Give your device a few moments to start back up.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Wired Doorbell Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Drkjedi502

Thank you for taking a moment to leave your review of the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

We invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

All the best,
Antonio from Ring

Hi BestbuyReviewer87.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Extreme temperatures and other conditions may cause your Ring Video Doorbell to overheat. When this happens, you’ll see an error message in the Ring app that says: (Your Device) is trying to cool down. This helps keep your device safe and will result in temporarily reduced video quality. If the temperature continues to rise, your device will turn off automatically to prevent damage.

If you’re a Level Lock owner and your compatible Ring Wired Doorbell Pro or Floodlight Cam Wired Pro is trying to cool down, Amazon Sidewalk network may be turned off temporarily. As a result, your Level Lock may appear offline in the Ring app. If your Level Lock does appear offline in the Ring app due to overheating, simply wait until your Ring device returns to a normal operating temperature to access and control your lock through the Ring app. The lock itself remains fully operational during this time, and you can use the Level app to lock or unlock it if you're within Bluetooth range (about 30 feet). If you need further assistance, we recommend contacting Level.

For more information on your Ring Wired Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi MattL.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Wired Doorbell Pro right away. You should be able to enjoy the peace of mind that the Ring Wired Doorbell Pro is designed to add to your home security. Rest assured, we're here to help!

It sounds like your device is not operating as expected. Your Ring Wired Doorbell Pro is covered by a limited warranty against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. To discuss your replacement options, please reach out to Ring Community Support at 1-800-656-1918.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hello Disaster,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell Pro 2 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Stick Up Camera. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hello Biglos13,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs.

Here are step-by-step directions for physically installing this device: https://ring.com/support/articles/f44l3/How-to-Physically-Install-your-Ring-Wired-Doorbell-Plus.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi RodgerR.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup and installation process so that you can begin using your Ring Wired Doorbell Pro right away. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the installation concern you mentioned in your review.

It sounds like you have some concerns with the tools needed to install the Ring Wired Doorbell Pro. We strive to include all needed parts, tools, and instructions to make the installation and setup process seamless for our customers. The Ring Wired Doorbell Pro comes with a Wired Doorbell Pro device, a satin nickel faceplate, a Pro Power Kit, installation tools and screws, a corner kit, a user manual, and a security sticker. For installation, the Ring Wired Doorbell Pro requires a standard Phillips head screwdriver and a Ring security screwdriver (included). If additional information is needed, visit our support center for a step-by-step installation guide.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Toys

Thank you for leaving a review. We know how important it is to have peace of mind when it comes to your home security. Your Ring Video Doorbell Pro 2 is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

Based on your review, it seems like you are having trouble with your Ring Video Doorbell 2. The Video Doorbell Pro 2 is rated for temperatures ranging from -5 degrees F to 120 degrees F. An important factor in the Ring device’s battery life is whether it is wired to another source of power, such as an existing powered doorbell chime. In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring doorbells or security cameras may have their performance affected by the cold. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360056768972-Video-Doorbell-Pro-2-information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hi Q611.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Miyuki from Ring.

Hi GHUIIIhy22.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.