Customer Ratings & Reviews
- Model:
- B086Q54K53
- SKU:
- 6452579
Rating by feature
- Video Quality
Rating 4.8 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the Wired Doorbell Pro Smart WiFi Video Doorbell for its video quality, ease of use, and overall performance. Many find the installation straightforward and appreciate the motion detection and wide field of view. Some customers mention concerns about battery life, transformer issues, compatibility, price, and size.
This summary was generated by AI based on customer reviews.
WorstInstallationExperincePossible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of the Ring system was the worst experience possible. I would never like to deal CRST Home Solutions again. it took at least 13 phone calls of 30 to 45 minutes each, 5 to 6 scheduled appointments, plus multiple trips to the Westbury Best Buy store to finally get the installation correct. Over the course of more than 1 month, at least 30 hours of my wife and my time were wasted.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi RingOkButNotInstall.
Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Wired Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!
At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that that the installation didn't go smoothly but are still here to assist you. Our support team is available 24/7.
If any additional information is needed regarding your Ring Wired Doorbell Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
All the best,
Miyuki from Ring.
Beware of what you are told during online purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saved the chat wherein the BB person lied to me repeatedly about what would be included in today's installation. My first question before ordering with installation: "You: does the ring doorbell installation include a transformer upgrade if my existing doorbell transformer isn't powerful enough. Note that i already have an existing ring doorbell. It just doesn't work reliably I'm guessing due to an underpowered transformer on the old doorbell. I could install the doorbell myself but am too old to do a transformer upgrade, which would involve getting up in the attic." Customer Care agent: "Not to worry! or geek squad team will come to your door and install it. Yes, everything will be taken care." In case they didn't send a new ring.com power supply, I ordered one from ring.com and handed it to the installer upon arrival, who refused to install the new power supply, but only installed the doorbell, which I could easily have installed myself in minutes. (This was my third ring.com doorbell.) Now, as I expected, the ring.com app says under health that the power supply is underpowered and needs to be upgraded. Today: Customer Care agent: I understand your concern, and it’s important to ensure you get what you paid for. Typically, when you pay for a Geek Squad installation, it should cover all necessary components of the installation, including any essential upgrades like the power supply. They advised me to call Geek Squad. On the phone, I told them my concern and they refused to refund the full installation fee even when I said I would cancel my total membership (which I just did) and they would lose me as a customer (I spent > $5000 at BB in past two years) and would also post a negative review. Didn't matter. So be it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi dissappointedcustomer.
Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup and installation process, as this allows you to start using your Ring Wired Doorbell Pro right away. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
In this particular case, we'd suggest you reach out to Best Buy customer service department at: 1-888-237-8289. We are confident that they will be able to provide you resolution to this concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.
Sincerely,
Matthew from Ring.
- Cons mentioned:Compatibility
Waste of time and money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely will not work when you need it to. Once a week it has to be unwired due to it being offline. Hook it back up and it only works for around a week. Repeat over and over.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi KevinS, I understand it can be frustrating to deal with connectivity issues on your Doorbell Pro 2. Since your Doorbell is disconnecting from the wifi frequently, it may not have a strong or stable wifi signal. Try checking the RSSI on the Device Health page. We have more information on that here bit.ly/3MtmQgF. If the RSSI is high, improving the signal should prevent frequent wifi disconnections. To connect with other neighbors and find out what solutions worked for them, check out the Ring Community at https://community.ring.com/. Best, Ashley from Ring.
What
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product great but brought 3 Ring Video Bell before not having a problem.
I would recommend this to a friendBrand response from Ring
Posted .Hi What.
Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.
- Cons mentioned:Price
Not as good as it sounds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.spots detection super slow. Doesn't notify till the persons gone. Not worth $200.00
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Steph. Having Motion Detection notifying you in a reasonable amount of time is very important. Often times, when you are having slow detection, your Motion Settings need to be adjusted or your RSSI is too low. This Ring Community post here has some very helpful tips for these issues: https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
- Cons mentioned:Compatibility
Poor experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable little to no support over all ended up shutting down and ended up returning the product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Notworthpurchasing.
Thank you for taking a moment to leave your review of the Ring Video Doorbell Pro 2. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are still here to assist you, if needed.
It sounds like your Ring Video Doorbell Pro 2 is not functioning as intended. Having the proper power supply is vital for the Ring Video Doorbell Pro 2 to work. It must be hardwired and requires a transformer rated at 16–24 VAC, 30–40 VA max, and 50–60 Hz. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required in your area.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.
All the best,
Nicole from Ring.
Doesn't work with VPN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have set up hardware based VPN for the whole house. Ring customer service suggested me to turn that off or connect Ring to a network without VPN. As I think having a VPN or not, should be consumer's decision. I am looking for alternatives.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello eLead
Thank you for sharing your feedback. We do not recommend using a VPN with the app and devices for a few reasons. This Help Center page will go into further detail regarding this subject: bit.ly/3Q3xePF.
Best wishes
Ivan from Ring