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Customer reviews

Rating 4.2 out of 5 stars with 39 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the Q10 Series Robot Vacuum & Mop for its cleaning performance, noting that it effectively collects even the smallest crumbs. Users also value its quiet operation and adjustable suction power. However, some customers have reported issues with its navigation capabilities in certain areas like the living room and kitchen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 39 reviews
  • Pros mentioned:
    Cleaning performance, Noise level, Suction power

    Rated 5 out of 5 stars

    Great Robovac!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum! I have two German “Shedders” and two cats. I can tell the difference without the vacuum. I like the additional features like you can set it to lift of raised carpets and entryways that have dividers. It’s also very quiet. Unfortunately my other vacuum couldn’t keep up. This one is keeping up and more. You can use the vacuum only, vacuum and mop, or just mop. There are different vacuum suction options. Mine stays on turbo. I haven’t used the mopping feature yet. One thing I wish was an option is to only have the vacuum feature without mopping.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I searched thru reviews for all robot vaccums, this one had decent reviess for pet hair. So far it has stood up to the test. We have 2 huskys a staffy and cats, rocorock is doing a great job at keeping my floors clean. I also like the fact that it has a mop wh ig helps as well. It is kind of noisy though, but if it keeps mu floors clean im good with that.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I have a black lab that sheds. It’s constantly getting jammed by the dog hair, even though we sweep before it vacuums!! I’ve watched it closely and it seems to just move the dog here around and deposit it from the floor onto the edge of the carpets when it goes up onto the carpet. The mopping thing is very cursory like it only has narrow trails where it’s mopped throughout the house. The only thing it’s really good for is picking up crumbs and going underneath couches in beds that my vacuum cannot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It collects the smallest crumbs and is also very quiet. I lovet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really powerful system and live how it can detect the floor to carpet change. I just wish it were a little smaller. It takes up a lot of space and finding a safe spot for it that not only had an outlet but also the space needed surrounding the dock and trying to have flat wall was difficult. I have base board heating therefore I had to place the dock inches out from the base board and then put a piece of wood behind the dock for it to hold in place sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just set it up. Did mapping. It is now vacuuming. Turned off mopping for now. Amazing how it is able to get around furniture. Will test mopping feature and other controls later. 5 Stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, I recommend it! Easy to use, cleans the house well, it was a great choice

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Gets work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this vac for my townhouse which has LVP on both floors. I am fairly happy with performance compared to the price I paid for it. The vacuum and mop function is good enough for LVP plus carpet area. Few things to note: The obstacle avoidance is mediocre. If you have lots of cable, get ready to untangle them from it. I would only recommend this vacuum if your house is clutter free, and has less small spaces where it might get stuck. In that case I would recommend to go towards a pricer/smarter options.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Suction power

    Rated 5 out of 5 stars

    Vac and mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched robo vac and mops until what felt like the end of time. Coming from an iRobot that was only able to vac and had a terrible app experience, couldn't be happier with the Roborock. Quick to map out your house, easy to designate different areas. Most important is the ability to set stay out zones rather than having to deal with the iRobot towers which always were lost or out of battery. Quiet mode is quiet enough to work in the house with it running or at night, turbo modes for sure pull more dirt from carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Do you have dog hair issues?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok here’s what I’m dealing with. Three dogs. A poodle, a Morkie, and a golden retriever. Hair EVERYWHERE. I had a shark that was great for when it was just the poodle and the Morkie but as soon as the newest addition came along and started shedding the vacuum started freaking out and couldn’t handle it. The area is fairly large so I was spending an HOUR vacuuming and and another hour mopping. I was at my wits end after a year juggling the cleaning, work, and life. Sometimes I would go a week without vacuuming and it was hair bunnies EVERYWHERE. It was inescapable. I felt like a week was enough to create a new dog with all the hair. After a vet visit to tell me it’s 100% normal I knew I had to do something. After a TON of searching I came across ROBOROCK. It handles the hair so well. I am able to have it go daily (twice a day because of all the hair) and it handles it like a champ. I tested it out with a big hair bunny on day one and it ate it up with no problem. Cannot see my life without the two I purchased for upstairs and down. Best investment for my peace so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good at cleaning but I have ran into issues with charging but apart from that pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good for daily use with pets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quieter than my older model, but if you put on turbo mode, it's about the same. That said, it has light mode, moderate and turbo, which I really like. I have an animal that sheds so I run it on moderate daily and it does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effortless Cleaning Made Simple!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this robot vacuum for a few weeks now, and it has made a noticeable difference in keeping my home clean with minimal effort. Setup was quick and straightforward, and I was able to start cleaning within minutes. The vacuum navigates well around furniture, transitions smoothly between rooms, and does a solid job picking up everyday debris like dust, pet hair, and crumbs. One of my favorite features is the scheduling option. I set it to run while I’m out, and it’s nice coming home to clean floors without having to think about it. It’s also relatively quiet compared to a traditional vacuum, which makes it convenient to run even when I’m home. The dustbin is easy to remove and empty, and maintenance has been simple so far. While it occasionally gets stuck on thicker rugs or cords if I forget to pick them up, it usually resumes cleaning without much issue. Overall, this robot vacuum has been a great time-saver and a helpful addition to my daily routine. I would recommend it to anyone looking for a convenient way to maintain clean floors, especially for busy households or homes with pets.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Never was able to map my floor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got during holidays as this was on a sale. My house flooring is carpet so vacuuming was more important to me than mopping. Initial setup some time to get connected to wifi, but still that was the easy part. This robovac was never able to map my carpet floor correctly. Tried multiple times, delete, remap, clean, take the vacuum and leave in one corner which was not scanned to be later get lost. This was painful to configure and hence I returned it. Won’t recommend to others even when it is from Roborock. 2 stars only for the reason, that the small weird area it mapped & vacuumed, it vacuumed it good.

    No, I would not recommend this to a friend
    • Brand response from Roborock support
      Posted .

      Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services. roborocksupport

  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck too often and then doesnt save the map so u constantly have to map again and again also not compatible w apple home

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this item with a three bedroom two bathroom house the Roborock makes cleaning easy. I will say that (Hair) has gotten stuck in the motor and that has been an issue. Also, sometimes the vacuum will try and go over an end table at the bottom and I have to remove it off of it. Besides that it does a great job of sweeping the floors and getting the corners. I have yet to use the mop function, but I am excited to do so. I bought this item for my girlfriend. I am thinking of getting one for my apartment now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent for the price. It's easy to setup as well

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I was worried most about it falling off the stairs. But the cliff detection works perfectly. It does get stuck at times on the stand for our Christmas tree and I have to rescue it. But pretty much hands free otherwise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Robot Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot vacuum is excellent at mapping out the rooms. It makes its way around table and chair legs with ease. It gets under furniture such as recliner chair, buffet cabinet and dresser to clean those areas that are difficult to get at with regular vacuums. Have not use the mopping function yet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Solid robot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for the price. It meets our needs and isn't too loud or cumbersome.

    I would recommend this to a friend