Customer Ratings & Reviews
- Model:
- ROC-14-155-01
- SKU:
- 6508801
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.4 out of 5 stars
Customers are saying
Customers regard the SYN Max Air Wireless Gaming Headset's sound quality and comfort as its strongest features, with many praising the excellent audio and comfortable fit for extended use. However, some users experienced issues with the connection stability and charging dock, while others found the volume control to be problematic. The headset's wireless capabilities and battery life also received positive feedback, although some felt the price point was too high. Overall, opinions are mixed, highlighting both the strengths and weaknesses of the product.
This summary was generated by AI based on customer reviews.
Pretty Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them so far, nice that it has its own headset dock.
I would recommend this to a friendTHEY SUCK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0/10. 1 year old and they barely hold a charge, every 3 times I turn the headset on i have to reconnect them to my PC, the speakers are poor quality cutting in and out. Overall never buy ROCCAT products
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi Richard, thanks for choosing one of our products. We are very sorry that you're having a bad time with this headset. Please get in touch with our technical support team using the contact form on our official website under support.turtlebeach.com. We offer a 2-year limited warranty for ROCCAT products in Northern America and we're sure the experts from our support team are capable of either helping you find a solution to the issues you're experiencing or assist you in going through the replacement process.
Doesn't Work no Support
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't connect with alienware software installed. Tried to contact support, never answered my EM (more than once). This is the worst company I have ever dealt with. Stay away. BestBuy did take these back and I purchased something that works. Purchase ANY other brand and save your self a headache. Wish I could give it zero stars.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi Wayne and thank you for choosing ROCCAT. We are very sorry for your poor experience, however, we were not able to find any emails based on the information you provided in your review. Therefore we must assume that something went wrong while you were trying to make contact. We are sorry that you felt the need to return the headset. However, please be aware that our support can be reached using the contact form on our official support website and we always make an effort to respond quickly and provide any help or information needed.
Brand response from ROCCAT Support
Posted .Hi Wayne and thank you for choosing ROCCAT. We are very sorry for your poor experience, however, we were not able to find any emails based on the information you provided in your review. Therefore we must assume that something went wrong while you were trying to make contact. We are sorry that you felt the need to return the headset. However, please be aware that our support can be reached using the contact form on our official support website and we always make an effort to respond quickly and provide any help or information needed.
Can not updating, lost connection.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to update the firmware for charging station and headphone and it keeps failing. Spent hours to try multiple solutions still wouldn't make it work. Decide to return it.
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi Abe, thank you for choosing one of our products. We are very sorry for the poor experience you've had. Please note that whenever you are facing an issue with one of our products, we invite you to reach out to our support team using the contact form on Turtle Beach's official website. Our team is dedicated to finding a solution for you.
X-mas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You’ll have to wait until after Christmas to get the real review
I would recommend this to a friendgaming wireless headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these work great for gaming! would highly recommend
I would recommend this to a friendAmzing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. I enjoy this headset the best. I would buy another one. It came in perfect condition
I would recommend this to a friend- Pros mentioned:Battery life, Bluetooth, Comfort
All around great phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use headphones very often when I game, but now that I have a nice pair, I wear them all the time. These headphones are wireless, which is almost necessary these days with gaming. They're very comfy because the phones themselves have cooling technology so you don't get sweaty with them on. I don't play a ton of online games either, so I love that the microphone is completely deatchable. When I do use these for group play, my voice is very clear and my groups are able to hear me well. The sound coming through the headphones is also very clean with no distortion. Even with my groups yelling when combat gets decisive, I still get no distortion and am able to hear the sound effects. This set comes with a rapid charging dock to minimize wait time between gaming sessions, which is one of my favorite features. Even though the battery lasts longer than normal, it is nice to know I can charge them in a pinch for an impromptu gaming session. I have both a PS4 and Nintendo Switch, and these phones are compatible with both (additionally with the PS5).
I would recommend this to a friend Great headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the LED and the surround sound on these headphone
I would recommend this to a friendNot worth the money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headset roughly 2 months ago, and now it barely works. It fails to charge, no one can hear me due to the malfunction of the mic piece. I would not recommend this product at all.
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi Steven and thanks for choosing one of our products. We are sorry the headset isn't working properly. If it does not charge consistently, please make sure the docking station is connected to your PC using both cables. In addition, a full reset of the headset may be helpful to solve microphone issues. You can find the reset option in the headset's settings in Swarm and a recovery tool in the update center of Swarm. If none of these help, please reach out to our support by using the contact form on Turtle Beach's official website and our support team will be happy to assist you in finding a proper solution!
Coolest headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are awesome!!!!!! Def recommend!!!!
I would recommend this to a friendPoor customer service!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is decent for the deeply discounted price but it’s the poor customer service provided by BB associates that I cannot support…pushing their plus membership instead of providing quality service.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi Jason, thanks for choosing one of our products. We are sorry you were having customer support issues previously. We can not comment on support provided by any vendor, but in case it wasn't brought to your attention please know that you can also directly reach out to us by using the contact form on Turtle Beach's official website. We offer a limited manufacturer's warranty as well as full support on all our products and will likely be able to find a solution if you are having any issue with our product. Since you've directly rated the product, please feel free to reach out so we can assist you!
Brand response from ROCCAT Support
Posted .Hi Jason, thanks for choosing one of our products. We are sorry you were having customer support issues previously. We can not comment on support provided by any vendor, but in case it wasn't brought to your attention please know that you can also directly reach out to us by using the contact form on Turtle Beach's official website. We offer a limited manufacturer's warranty as well as full support on all our products and will likely be able to find a solution if you are having any issue with our product. Since you've directly rated the product, please feel free to reach out so we can assist you!
Poor product with inaccurate description
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. We even confirmed with a Best Buy rep that these were compatible with my son’s iPad, bought these as a gift and cannot return them. They are not Bluetooth, they are wireless. WOULD NOT RECOMMEND
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. The Syn Max Air can indeed be connected via Bluetooth, but Bluetooth may not turn on automatically when first powering on the headset. Instead, after powering it on, please press and hold the Bluetooth button on the right earcup until you hear a notification and the power LED starts blinking blue. You can now connect other Bluetooth devices such as an iPad to the headset. You can also find more information and guides for the headset on our official support website and you are of course welcome to reach out to our support team using the contact form in case there are any further open questions or if you need assistance.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. The Syn Max Air can indeed be connected via Bluetooth, but Bluetooth may not turn on automatically when first powering on the headset. Instead, after powering it on, please press and hold the Bluetooth button on the right earcup until you hear a notification and the power LED starts blinking blue. You can now connect other Bluetooth devices such as an iPad to the headset. You can also find more information and guides for the headset on our official support website and you are of course welcome to reach out to our support team using the contact form in case there are any further open questions or if you need assistance.
- Pros mentioned:Sound quality
Sounding awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the nicest headphones i have own. They can be a little quirky with the software and getting them to connect to the charge can be a pain sometimes. But, if you can look past those issues, they have some on the best sound.
I would recommend this to a friend Issues right out of the box.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stand wouldn’t charge out of the box. I wouldn’t recommend. Sound quality seemed ok in the short time I used it. Unfortunately I had to return it. Not sure I would trust a replacement long term
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry for the poor experience you've had with one of our headsets. In such a case we always recommend getting in touch with our support team first by using the contact form on our official support website. This way we are able to assist in getting everything connected properly and in having your device set up so that it works as designed. Although you've already returned the product, please feel free to reach out to us whenever you have questions or need assistance with any of our products.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry for the poor experience you've had with one of our headsets. In such a case we always recommend getting in touch with our support team first by using the contact form on our official support website. This way we are able to assist in getting everything connected properly and in having your device set up so that it works as designed. Although you've already returned the product, please feel free to reach out to us whenever you have questions or need assistance with any of our products.
Great sound shorty product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earcuff keeps coming off. You can see two tiny screws that hold it but these are constantly coming off and i have to constantly screw them in.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry you are having such an issue with your headset. This is of course not how the headset is designed and indicates an issue that is covered by warranty. Please reach out to our support team using the contact form on our official website so we can assist you.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry you are having such an issue with your headset. This is of course not how the headset is designed and indicates an issue that is covered by warranty. Please reach out to our support team using the contact form on our official website so we can assist you.
Mic doesnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it two times and both the mic didnt work I had to move it around to make it work and then just stopped working
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are really sorry you were having issues with your headsets' microphones. In such cases, please make sure to reach out to our support team by using the contact form on our official website so we can take a closer look and find a solution for your situation.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are really sorry you were having issues with your headsets' microphones. In such cases, please make sure to reach out to our support team by using the contact form on our official website so we can take a closer look and find a solution for your situation.
broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.left ear broke off less than 2 months after the purchase date.
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi Eric and thank you for choosing one of our headsets. We understand that an earcup breaking off is a major inconvenience. If the headset was handled with care, such damage should not occur, but is covered by warranty if it does. Please reach out using the contact form on our (Turtle Beach's) official website so that our support team can take a closer look and assist you in finding a solution.
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't charge and best buy only give me 2 weeks of guarantee I can't return
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are seeing an issue with the headset. If the headset isn't charging properly, please make sure the device is charging via cable to verify there is no issue with the battery itself. If this works, make sure that the docking station's ports are both connected to the PC using the provided cables to allow proper charging. If this still doesn't help, please reach out to our support team by using the contact form on our official website (support.turtlebeach.com). We will be happy to assist you in getting everything to work properly and provide a 2-year limited manufacturer's warranty, so if the headset turns out to be defective, we should be able to replace it.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are seeing an issue with the headset. If the headset isn't charging properly, please make sure the device is charging via cable to verify there is no issue with the battery itself. If this works, make sure that the docking station's ports are both connected to the PC using the provided cables to allow proper charging. If this still doesn't help, please reach out to our support team by using the contact form on our official website (support.turtlebeach.com). We will be happy to assist you in getting everything to work properly and provide a 2-year limited manufacturer's warranty, so if the headset turns out to be defective, we should be able to replace it.
Not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was really bad.. friends could not hear most words
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are experiencing issues with the headset and invite you to reach out to our support team using the contact form on our official website. Our team is dedicated to helping you get the issue resolved.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are experiencing issues with the headset and invite you to reach out to our support team using the contact form on our official website. Our team is dedicated to helping you get the issue resolved.