Customer Ratings & Reviews
- Model:
- RF-G1603
- SKU:
- 5986903
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 2-Output HDMI Splitter's ability to split one HDMI signal into two, its ease of use and quick setup, and the amazing picture quality it delivers. Many also highlight the strong performance of the device. While some customers found the price to be a bit high, and a few experienced minor signal degradation, the vast majority reported a positive experience.
This summary was generated by AI based on customer reviews.
Splitter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great design only problem is volume control is aggexted
I would recommend this to a friendWhere the 4K pass though??
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointed. I am streamer, I was splitting between my 4K HDR TV and HD60S elgato. I wanted to enjoy the full 4K HDR from my PS4 Pro and stream at 1080p at the same time. Did it work ? BIG NO it didn’t smh. My 4K HDR TV received 1080p not 4K. I try to fix the settings on the PS4 and on the TV. Nothing !!!! Was try to find the solution for the problem but NO. I found more people with the same problem. Smh smh
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello.
Thank you for writing a review for our 2-output HDMI splitter with 4K and HDR pass-through. I apologize for the problems experienced with our HDMI splitter, we will do our best to help you resolve this situation with our product, we only need you to get in contact with one of our agents, they are very friendly and professional. I will leave the contact link down below, there you can find the information needed to call us or send us an e-mail.
Carlos O - Rocketfish support.
https://www.rocketfishproducts.com/contact-us
- Cons mentioned:Signal
Not a good splitter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal was constantly cutting out on my tv from the splitter.
No, I would not recommend this to a friend Did not work with a HP laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read several reviews on how to use it and watched several videos. It still would not work with my HP elite laptop. I even bought new HDMI cables. My monitors are Dell Monitors. I am not sure system it will work with.
No, I would not recommend this to a friend- Cons mentioned:Signal
Didn’t work for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Downgrades signal to 1080p. Tried various things and googled it. Apparently has something to do with HDCP handshake
No, I would not recommend this to a friend These might not work well for different specs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My external monitor and TV kind of fought for dominance, and the monitor finally seemed to crash out with stripes on the screen. It is possible that splitting to devices which all have matching native resolution and refresh rates would have worked fine, but there are issues with splitting to such different kinds of monitors. THIS MAY NOT BE A PROBLEM WITH THE SPLITTER. It might be a problem with using it with different monitors.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .This product are designed to communicate from your monitor and TV, to extract their common resolution and then output it.
had to return item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return item because it will not work with a cat 5e/6 hdmi connector off of a switch box. I wasn't trying to use it with straight hdmi - it might have worked then. I needed it to work with a cat 5e/6 switch box that come in the RV we purchaced
No, I would not recommend this to a friendBlacks out on start up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Numerous times the unit won’t display both televisions
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .We're truly sorry to hear about the issues you've been experiencing with your unit's television display. It's certainly frustrating when the device fails to function as expected, especially when it comes to something as essential as displaying television. We understand the importance of having a reliable unit, and we're committed to helping you resolve this issue promptly. Please reach out to our customer support team so we can further investigate and assist you in finding a solution to ensure you have the optimal viewing experience you deserve. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to address this matter. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-at-60hz-and-hdr-pass-through-black/5986903.p?skuId=5986903
Useless for splitting between 4K and non 4K
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 4K tv in Office room and a 1080 capture card. If I plug in only the 4K tv hdmi cable, then I receive 4k output but as soon as I plugin the second hdmi cable which is not a 4k device, the output to my 4k tv is also limited to HD output. So every time I need to watch a 4K program on my tv, I need to unplug the second output cable and restart the device. May work fine if both your output devices are HD or both of them are 4K but if one is 4K and one is HD then you will need to unplug the HD cable for watching 4K programs. Was past my return widow.
No, I would not recommend this to a friend1080p only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reading the product description it seams to be able to split 4k signals. Not sure if it is my HDMI cable, something with the HDCP 2.2 or something else. But I only get 1080p out on both sides.
No, I would not recommend this to a friendnot a fix all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this for a multi display for a training class. it didn't work consistently so I returned it, second one did the same thing. There are situations this will work, but I needed consistency so can't really recommend.
No, I would not recommend this to a friendNever worked great, only got worse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a good idea at the time, unfortunately after 8 months of mediocre performance my experience culminated in a complete failure. Will not work, will not display on either monitor or television. Disappointed yet again in Best Buys stock and investment in the clearly sub par. When are they gonna start taking this serious?
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello,
Thank you so much for providing us with your review on this splitter, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.rocketfishproducts.com/contact-us Brian C. -Rocketfish Support
Which is worse, store experience or splitter?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No handshake with TV through fiber HDMI from the start. Taking it back tomorrow. The only thing worse than the performance of this HDMI splitter is the customer experience at Morgantown, WV Best Buy. The kids you have trying to take care of customers are absolutely clueless.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi MikeC,
Thanks for taking the time and effort to leave a review about our Rocketfish™ - 2-Output HDMI Splitter with 4K at 60Hz and HDR Pass-Through - Black (RF-G1603). I'd like to apologize for the situation that you've experienced. I know how unsatisfying that must be for you. If you need further assistance, please feel free to contact us via email or call our customer service at (800) 620-2790 Monday to Saturday 8am - 9pm CST.
Shai | Rocketfish Support
https://www.bestbuy.com/rocketfish
- Cons mentioned:Price
the prices higher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much money comperate to the other webside very higher price
No, I would not recommend this to a friend Recommended by Best Buy Chat. Wrong Splitter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to chat with one of your online techs and asked which splitter I needed to buy. We discussed my TV and the accessories I wanted to add to it with a splitter. The tech sent me a picture of this splitter and said it would work. It was the wrong one. I wrote instructions on the little pamphlet inside the package so I don't think I can return it. Then, I chatted online again, and the tech that I got the next time told me I needed another, more expensive splitter. The splitter works ... just not for the number of additions I needed.
I would recommend this to a friendMy house &car
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was of know use to me and if I could I would take it back for a refund and would not recommend it to anyone.
No, I would not recommend this to a friendOk and last for a few months but started to fail
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok for a while but started to cause flickering and buzz sound with audio and display setup.
No, I would not recommend this to a friendWhat's your refund policy?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item with hopes it would help me with my situation after sitting at the store with three different customer reps and it doesn't work what a waste of money. I want a refund what is the refund policy?
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi AlichiaJ! I am truly sorry to hear about your experience with the Rocketfish HDMI Splitter and the frustration it must have caused you, especially after your efforts to resolve the situation in store. It is understandable that you feel disappointed and feel like you wasted your money. This is an isolated issue and rest assured that our refund policy allows for returns and exchanges within 15 days, so we will gladly assist you with the process.
JC | Rocketfish Support https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-at-60hz-and-hdr-pass-through-black/5986903.p?skuId=5986903
Not as described.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it has hdr pass through but it’s only if you have two hdr TVs at both ends I feel like they should specify that somewhere.
No, I would not recommend this to a friendwrong choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expactation was that it would be like a docking station, but it is not
No, I would not recommend this to a friend