Customer Ratings & Reviews
- Model:
- RF-G1603
- SKU:
- 5986903
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 2-Output HDMI Splitter for its ability to duplicate an HDMI signal and its ease of use. Many are satisfied with the performance and picture quality it provides. However, some customers have expressed concerns about the product's price, potential signal degradation, and power consumption.
This summary was generated by AI based on customer reviews.
had to return item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return item because it will not work with a cat 5e/6 hdmi connector off of a switch box. I wasn't trying to use it with straight hdmi - it might have worked then. I needed it to work with a cat 5e/6 switch box that come in the RV we purchaced
No, I would not recommend this to a friendThese might not work well for different specs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My external monitor and TV kind of fought for dominance, and the monitor finally seemed to crash out with stripes on the screen. It is possible that splitting to devices which all have matching native resolution and refresh rates would have worked fine, but there are issues with splitting to such different kinds of monitors. THIS MAY NOT BE A PROBLEM WITH THE SPLITTER. It might be a problem with using it with different monitors.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .This product are designed to communicate from your monitor and TV, to extract their common resolution and then output it.
Useless for splitting between 4K and non 4K
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 4K tv in Office room and a 1080 capture card. If I plug in only the 4K tv hdmi cable, then I receive 4k output but as soon as I plugin the second hdmi cable which is not a 4k device, the output to my 4k tv is also limited to HD output. So every time I need to watch a 4K program on my tv, I need to unplug the second output cable and restart the device. May work fine if both your output devices are HD or both of them are 4K but if one is 4K and one is HD then you will need to unplug the HD cable for watching 4K programs. Was past my return widow.
No, I would not recommend this to a friend1080p only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reading the product description it seams to be able to split 4k signals. Not sure if it is my HDMI cable, something with the HDCP 2.2 or something else. But I only get 1080p out on both sides.
No, I would not recommend this to a friendnot a fix all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this for a multi display for a training class. it didn't work consistently so I returned it, second one did the same thing. There are situations this will work, but I needed consistency so can't really recommend.
No, I would not recommend this to a friendNever worked great, only got worse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a good idea at the time, unfortunately after 8 months of mediocre performance my experience culminated in a complete failure. Will not work, will not display on either monitor or television. Disappointed yet again in Best Buys stock and investment in the clearly sub par. When are they gonna start taking this serious?
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello,
Thank you so much for providing us with your review on this splitter, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.rocketfishproducts.com/contact-us Brian C. -Rocketfish Support
Blacks out on start up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Numerous times the unit won’t display both televisions
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .We're truly sorry to hear about the issues you've been experiencing with your unit's television display. It's certainly frustrating when the device fails to function as expected, especially when it comes to something as essential as displaying television. We understand the importance of having a reliable unit, and we're committed to helping you resolve this issue promptly. Please reach out to our customer support team so we can further investigate and assist you in finding a solution to ensure you have the optimal viewing experience you deserve. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to address this matter. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-at-60hz-and-hdr-pass-through-black/5986903.p?skuId=5986903
Recommended by Best Buy Chat. Wrong Splitter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to chat with one of your online techs and asked which splitter I needed to buy. We discussed my TV and the accessories I wanted to add to it with a splitter. The tech sent me a picture of this splitter and said it would work. It was the wrong one. I wrote instructions on the little pamphlet inside the package so I don't think I can return it. Then, I chatted online again, and the tech that I got the next time told me I needed another, more expensive splitter. The splitter works ... just not for the number of additions I needed.
I would recommend this to a friendWhich is worse, store experience or splitter?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No handshake with TV through fiber HDMI from the start. Taking it back tomorrow. The only thing worse than the performance of this HDMI splitter is the customer experience at Morgantown, WV Best Buy. The kids you have trying to take care of customers are absolutely clueless.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi MikeC,
Thanks for taking the time and effort to leave a review about our Rocketfish™ - 2-Output HDMI Splitter with 4K at 60Hz and HDR Pass-Through - Black (RF-G1603). I'd like to apologize for the situation that you've experienced. I know how unsatisfying that must be for you. If you need further assistance, please feel free to contact us via email or call our customer service at (800) 620-2790 Monday to Saturday 8am - 9pm CST.
Shai | Rocketfish Support
https://www.bestbuy.com/rocketfish
- Cons mentioned:Price
the prices higher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much money comperate to the other webside very higher price
No, I would not recommend this to a friend My house &car
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was of know use to me and if I could I would take it back for a refund and would not recommend it to anyone.
No, I would not recommend this to a friendOk and last for a few months but started to fail
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok for a while but started to cause flickering and buzz sound with audio and display setup.
No, I would not recommend this to a friendNot as described.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it has hdr pass through but it’s only if you have two hdr TVs at both ends I feel like they should specify that somewhere.
No, I would not recommend this to a friendWhat's your refund policy?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item with hopes it would help me with my situation after sitting at the store with three different customer reps and it doesn't work what a waste of money. I want a refund what is the refund policy?
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi AlichiaJ! I am truly sorry to hear about your experience with the Rocketfish HDMI Splitter and the frustration it must have caused you, especially after your efforts to resolve the situation in store. It is understandable that you feel disappointed and feel like you wasted your money. This is an isolated issue and rest assured that our refund policy allows for returns and exchanges within 15 days, so we will gladly assist you with the process.
JC | Rocketfish Support https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-at-60hz-and-hdr-pass-through-black/5986903.p?skuId=5986903
Not as good as it used to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First used this product was good. Since then I had a few I had to return because they all went bad real fast.
No, I would not recommend this to a friendwrong choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expactation was that it would be like a docking station, but it is not
No, I would not recommend this to a friendDoesn’t really work…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work well. It loses sync every few days and needs to be power cycled in order to reconnect.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello Pablo12345,
Thank you so much for writing a review for our2-Output HDMI Splitter with 4K and HDR Pass-Through - Black, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Rocketfish Support
Louise
www.rocketfishproducts.com/support
Lasted only 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had professionally installed and it's dead in 3 months. Installer said the one I had on my living room TV was better and it was a Wal-Mart special!! Sad :-(
No, I would not recommend this to a friendHDMI splitter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The splitter works sometimes but I it does it works great. Have trouble getting my sound to come out when I split the signal
No, I would not recommend this to a friendDoesn't always work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It confusing why it doesn't always work, but if I use it when the TV (one of the 2 lines) hasn't been used in a while, it won't work on the other line. Very frustrating.
No, I would not recommend this to a friend