Customer Ratings & Reviews
- Model:
- RF-BTR319
- SKU:
- 6357221
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Bluetooth connectivity of this audio receiver, praising its ability to wirelessly revive older sound systems. They also appreciate the easy setup process and the overall sound quality. While some users have mentioned that the range is not as advertised, many find it to be sufficient and extendable.
This summary was generated by AI based on customer reviews.
Returned!! Almost 2 second sound delay!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got to connect my projector to my soundbar with the Bluetooth. Sound was delayed by almost 2 seconds. Would not recommend for watching movies. Returned.
No, I would not recommend this to a friendpass on this thing, save time in the returns line
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk. disconnects, choppy, and only 5 feet from my computer.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .We apologize for the issues you have experienced with our service. We strive to provide a seamless and reliable connection for all our customers and are disappointed to hear that you have had a negative experience. We will work to address and improve the quality of our service to ensure a better experience for you and all of our customers in the future. Thank you for bringing this to our attention. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Had to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I got a non-working open box product. Got it to connect but zero sound from multiple speakers. Still looking for a good wireless solution
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi MichaelR! I'm sorry to hear about your experience with the Rocketfish™ - Bluetooth Audio Receiver. It must be frustrating to receive a non-working product and to have trouble connecting it to your speakers. Rest assured, this is an isolated issue, and we will work towards improving the design of the device for future customers. Thank you for bringing this to our attention. JC | Rocketfish Support https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Don’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has very limited range. Even if the device I am trying to stream from is 5 feet away, the connection is terrible. Low price, but not worth anything.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .We're truly sorry to hear about the connectivity issues you've been experiencing with our product. It's certainly frustrating when the range falls short of expectations, even at close distances. While we aim to offer competitive pricing, we understand that reliability is paramount. We value your feedback and will investigate further to address any underlying issues with the product's performance. Please reach out to our customer support team so we can assist you in finding a solution or explore alternative options that better suit your needs. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Not enough willing and knowledgeable sales help.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought wrong piece of equipment. Apparently need transmitter, not receiver. Sales “associate” answered question about Blue Tooth by pointing to area.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi StephenP! I'm truly sorry to hear that you purchased the wrong piece of equipment. We understand how frustrating it can be to receive incorrect information from a sales associate. Please know that we want to make this right for you and offer assistance covered by the manufacturer's warranty - for further help, please call 1-800-620-2790.
JC | Rocketfish Support https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Read description first
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was t what I thought it’s more for stereo system not for tv’s read carefully before buying
No, I would not recommend this to a friendBt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dumb there’s way better ones on the market don’t buy
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi Joseph,
Thanks for taking the time and effort to leave a review our Rocketfish™ - RF-BTR319 Bluetooth Audio Receiver - Black. We sincerely apologize for the disappointing experience that you had with this product and hopefully, we can provide you a better service or products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Rocketfish Products
Lisa
https://www.rocketfishproducts.com
Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure if item wasn’t open box, it would of worked fine. Unfortunately by trying to save, it was a mistake. Doesn’t turn on.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi Junior,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Rocketfish Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Didnt work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work like advertised. Needed to choose bluetooth device frim a list, but there is no screen to show said list.
No, I would not recommend this to a friendGood, But Failed after 3 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was OK while it worked. Purchased in April 2023. Died July 2023.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi there! Thank you for writing a review about our Bluetooth Audio Receiver! We know how frustrating is that your bluetooth audio receiver stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your bluetooth audio receiver.
Rudson S.| Rocketfish Support. https://www.rocketfishproducts.com/
Wish it worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it home, plugged it in and nothing.... Would not power on.. still sitting on my shelf
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello HelenG,
Thank you for taking the time to review our Rocketfish™ - Bluetooth Audio Receiver. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, however I'd like you to contact our support team for further assistance at 800-620-2790 Daily 8am - 9pm CT.
Rocketfish Support
Molina
www.rocketfishproducts.com/support
Deaf but not dumb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work on my bluetooth earing aids left or right
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi PapawBlood! We're sorry to hear that you're experiencing difficulties with the Rocketfish™ Bluetooth Audio Receiver. It's important to us that our products deliver the functionality and convenience you expect, especially when it comes to compatibility with devices like your Bluetooth hearing aids.
We understand how frustrating it can be when technology doesn't work as expected, and we'd like to help resolve this issue for you. Have you tried troubleshooting steps such as resetting the Bluetooth connection or checking for any firmware updates for your earing aids?
If you continue to encounter problems, please don't hesitate to reach out to our customer support team for further assistance. We're here to ensure you have a positive experience with our products, and we appreciate your patience as we work to address this issue. |Angelica| Rocketfish Support| https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Poor quality item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working after a year. I recommend not purchasing it.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .We are sorry to hear about your experience with our product. At our company, we strive to create high-quality and reliable products for our customers. We understand that it can be frustrating when a product stops working, especially after a short period of time.
We take customer feedback very seriously and will investigate the issue with our product development team to ensure that similar situations are prevented in the future.
We appreciate your input and will use it as an opportunity to improve our products and services. Thank you for bringing this to our attention. Keith | Rocketfish Support https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item never worked, however, Best Buy took it back with no hassle
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi btjinx,
Thank you for writing a review about our Bluetooth Audio Receiver - Black. We know how frustrating it is that the unit is not working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Rocketfish Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still hasn’t worked………………………….and it probably won’t ever work
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello WanielDilson. Thank you for taking the time for leaving a review on Rocketfish™ - RF-BTR319 Bluetooth Audio Receiver - Black. I understand that you are experiencing issues on the product which lead you to give this feedback. Please know that we will be happy to assist you in this concern. Kindly contact us by visiting our website https://www.rocketfishproducts.com/.
Mary II Rocketfish Customer Support
Garbage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Worked well for a week and then stopped transmitting.
I would recommend this to a friendBluetooth connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return this item because it would not pair with my ear buds as advertised.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello Firestick,
We are very sorry to read that this receiver would not pair with your earbuds as advertised. I know how inconvenient this must be to you. Please feel free to contact us at 1-(800)-620-2790 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Rocketfish Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Bluetooth, Ease of use
Get great stereo sound using Rocketfish.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device offers an inexpensive, high-quality means to connect to a conventional stereo system via bluetooth from one's computer or phone, to allow playing music (or any audio) from one's computer or phone over a conventional stereo system. Very easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Does the job well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was super easy to set up - just plug it in and then connect to my phone via bluetooth. Connects quickly, so I don't have to wait around much before I can start listening to music. Does everything I need.
I would recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Thank you, user708086, for your feedback on the Rocketfish™ Bluetooth Audio Receiver! We're delighted to hear that the setup was super easy and that it connects quickly to your phone, allowing you to enjoy your music without any delay. Your positive experience is important to us, and we appreciate you sharing it. Enjoy your music! Jeth | Rocketfish™ Support.
- Pros mentioned:Ease of use
Nice and simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was simple to plug in and just had to follow the instructions
I would recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi RobertoM, thank you so much for taking the time to leave us feedback. We are incredibly grateful for your ongoing support and look forward to exceeding your expectations each and every time you chose us. Gly | Rocketfish Support | https://www.bestbuy.com/site/rocketfish-bluetooth-audio-receiver-black/6357221.p?skuId=6357221