Customer Ratings & Reviews
- Model:
- RF-HTLF23
- SKU:
- 6353060
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, smooth motion, and relatively easy installation of this full-motion TV wall mount. Many appreciate the swivel feature and find the price reasonable. However, some concerns exist regarding the mount's stability and weight capacity, particularly for larger TVs. A few customers also mentioned challenges with the size and clarity of the instructions.
This summary was generated by AI based on customer reviews.
tv mount won’t hold a set position
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up the wall mount everything was level and have the tv locked into place from the back and the tv will tilt to the left regardless. Ensured everything was level and in line several times and continue to have the tilt issue.
No, I would not recommend this to a friendDoesn't have the motion advertised for larger TVs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bracket does not have anything near full motion for the 55 inch that I bought it for. Very limited motion. I returned it the next day.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi DavidD,
Sorry this wall mount did not meet your expectation. We still have other wall mounts you can check that you might want to try for your TV. For more product details, please visit https://www.rocketfishproducts.com.
Rocketifsh Support
Lea
https://www.rocketfishproducts.com
Should be clearer on max stud spacing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and replace because studs in my house are more than 18”. Wish they explained this clearly up front. Wasted an install appointment because mine are 22” apart.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi JZ123,
We are sorry that it was not fit with your studs. Your feedback is helpful for us to improve the quality of this product and its specifications.
Rocketfish Support
Lea
https://www.rocketfishproducts.com
2024
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things are just not made the same anymore. Only easy to use if you buy a brand new TV.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi RhondaR!
Thank you for taking the time to review our Rocket fish™ - Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black. I understand how exciting a new purchase can be and how upsetting it is that it wouldn’t charge more than one bar, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Rocket fish Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not Happy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled the order. They kept changing the delivery date. Need some work in that department.
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi Fred,
Your feedback about our customer service is truly helpful to us so we will be able to know how to improve it and make sure that our customer's experience is great. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Rocketfish Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rocket fish wall mount
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box didn’t have half the screws necessary to hang the TV and Mount! 3 separate types of screws were not in the package but claimed to be necessary for mounting the wall mount and tv.
No, I would not recommend this to a friendWrong item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent the wrong size so I had to purchase another off the truck and pay up front
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi JessicaW,
Thank you for taking the time to review our Rocket fish™ - Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black. I understand how exciting a new purchase can be and how frustrating it is that you got the wrong size, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.
Rocket fish Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Team could not fasten to my wall because and said they’d contact me…but I have been waiting for two weeks with no communication. So, hoping to hear from your team soon…please.
I would recommend this to a friendPoor engineering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing might be a fine for a smaller TV but I do not trust the full motion for my 65". The link between the TV and the wall mount is supported by a single metal tab. I do not trust it enough to use the full motion arm
No, I would not recommend this to a friendI didn’t buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t buy 2 of theses and the one I bought I returned so why is it on here
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi MichaelF,
Thank you for writing a review about our Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black. We know you are confused about why the product is there, but you did not buy it. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Rocketfish Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Clip Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clip broke and it was either the tv or my kids face. Because of this the tv broke and we out the money.
No, I would not recommend this to a friendTilt not Stable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure whether I need to tighten something when I tilt becoz I have mounted 75 inch TV over fire place and as the TV is above our eyesight level, I tried to tilt downwards but it is going back to normal position.
No, I would not recommend this to a friendNot full motion!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not full motion with the 2 bars and is frustrating to have delivered to not have it be what you need!
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi there! Thank you for writing a review about our Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black RF-HTLF23! We understand that you're having issue with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Rocketfish Support. https://www.rocketfishproducts.com/
Do not use in a travel trailer screws are too long
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not good for a travel trailer like the sales associate he told me so I’m not putting a hole through the outside of my trailer
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Rocket fish- Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Rocket Fish Support
Alvin
http://www.rocketfishproducts.com/
not 4 all walls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the studs are 24 inches apart, this item only goes to 22 inches. Will work most homes .. Since I was putting up a 75 inch tv. I didn't want to use the dry wall anchors. Better safe than sorry.
I would recommend this to a friendUnviewable TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed with product. Sales person told me that it could turn at a 90 degree angle. Only able to turn about 6 inches . I have a 70 inch Samsung TV
No, I would not recommend this to a friendBracket, full motion y t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said we couldn't use it, we will return them
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hi KarenR,
Thank you for writing a review with our Rocket fish™ - Full-Motion TV Wall Mount for Most 40" - 75" TVs - Black. I understand that that this could be an unfortunate situation that you cannot use it and you need to return them, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Rocket Fish Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buyer beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because of store associates recommendation but TV keeps tilting down on its own and TV is only 58" so I guess you should weigh your TV before buying a mount and never go off size
No, I would not recommend this to a friendBrand response from RocketfishCustomerSupport
Posted .Hello!
Thank you for writing your experience with the Full-Motion TV Wall Mount! I know how uncomfortable is for the TV to tilt on it's own. We understand how important is to keep your TV secure, so please allow us to assist you further by contacting us at the link below.
-Angelica G. | Rocketfish Support.
https://www.rocketfishproducts.com/contact-us
Avoid this mount
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is a joke, doesn’t even respond to my emails. For $300, I should get a mount that doesn’t require physical strain to pull in and out of the wall.
No, I would not recommend this to a friendBlack Friday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a week before Black Friday..I was told before if it goes on sale I would get sales price..Didn’t happen..Really disappointing
No, I would not recommend this to a friend