Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$771.46

Customer reviews

Rating 4.4 out of 5 stars with 9055 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 9,055 reviews
  • Rated 4 out of 5 stars

    Great but SD card reader broken

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my ROG Ally!! It is a beast of a machine packed into a little frame. Only reason I give it 4 stars instead of 5 is because the SD card slot on this thing does NOT work. It slows down the entire machine when you slot an SD card into it. As long as you’re cool just running off of system storage, you’ll love this thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the steam deck and have played the same games on the rog and higher capacity games that even the steam deck cant fully run and i can most definitely say that this is worth it. Only downside is it dies pretty quick when it comes to playing high end games just like the steam deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's like a handheld Xbox

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up June 21st and I'm loving it so far. Plays most games in my Steam/Epic/GOG/Xbox libraries. Even newer AAA games that advertise requiring 32 gigs of RAM like Forspoken are able to be run at low settings for an enjoyable experience. Haven't tried emulation, but I'm told it handles PS3 and Switch emulation with ease. Great buy, frees up the TV screen so i can play my Game Pass games while my wife watches her shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect Game Pass machine!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect machine for Game Pass on the go! I've been using it on each of my frequent 6-hour flights, and it's been a breeze to use. Battery life is on the short side, so I got a chunky power bank to almost triple it when I cannot plug it. Also, keep in mind that this is a Windows machine, so the first setup is a bit cumbersome with a small screen and no mouse, but you'll only experience it once, hopefully!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic portable gaming device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been pretty awesome having this all my friends and I have been playing hell divers too and fallout four on it. It is amazing. I’ve steam on it and I’m also able to play all of my Xbox titles on it. It is a fantastic portable gaming device and if you’re ever on the go or traveling, I definitely recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful handheld, plays most games at decent settings. Good screen and comfortable to hold. It’s a very good option now with the newer versions costing a lot more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was scared to buy an open box product, but everything works great. The refurbish department did a great job with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam deck killer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have had a steam deck since release, I haven’t wanted to touch it since this came out, it’s more comfortable to hold for long gaming sessions, the screen is way nicer, the quality can be left higher in most games, and the end result looks and plays at higher fps than my steam deck in almost everything, add to that it runs full windows so any non Linux comparable steam deck game is much easier to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this thing

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this thing on a semi nightly basis. This thing does everything. A great bedside companion. Plays games well, just have a good power bank on you or an outlet and you'll be fine. Display is nice and it's way more portable than a laptop. Nice when it's paired with a monitor/TV and peripherals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of both the Steam deck and ROG Ally, they both have a perfect fit in my daily gaming needs. the 1080p screen with 120 Hz is perfect on the ROG. Call of duty runs really well and looks fantastic. It stays cool due to the two fans which I wish the steam deck had. I don’t like the back buttons on the ROG as much as I do the deck. Overall perfect for the price and it’s very comfortable in the hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it! It's phenomenal!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of hardware! Some of the pro's about this device are it's form factor, portability, and the accessibility of it (it runs Windows, and therefore most games via whatever launcher/DRM is required is no problem, unlike other popular handheld gaming solutions). It's incredible how fast it charges with the included charger. Cons... Amusingly, also that it runs Windows. The core experience with Windows isn't well suited for smaller screens and no keyboard such as this device. This is easily mitigated by 90% of my time spent via either Steam or Launch Box launchers, and rumor has it Microsoft is working on a software solution as well. And of course there's always windows updates to have to install! In the nearly month that I've had it, I have been able to game more frequently than before, because of its portability. I picked up a couple accessories to help with that, including a large backup battery that supports 30 watt output so I can game with maximum performance even on the road. On the note of accessories, it is trivially simple, and supported by the manufacturer, to upgrade the hard drive. As a new device, accessory selection is pretty limited at the moment, but in the next few weeks hard shell cases, skins, and other replacements such as joysticks are due to be released. The 3D printing community has also created some interesting solutions such as customized back paddles, port covers, and stands. Bottom line, despite the price, I would highly recommend this device to anybody who is generally too busy to game, but misses it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great performace, terrible battery life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is great for a handheld, but the device is limited by poor battery life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Andrew,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the limited battery life you’ve experienced. To help address this, we recommend reviewing the troubleshooting steps outlined in our FAQ. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate or assist with a repair.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0618" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 4 out of 5 stars

    Great handheld

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you get it all updated and everything dialed in it is a good unit but I spent allot of time getting games to work. Luckily google was helpful on what needed to be changed for game settings in order for the game to even open. But once it worked it is an awesome handheld.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great device with full access to muliple different libraries. The battery life isnt the best especially when you play games like cyberpunk 2077 but its the norm with these kinds of machines. The Veriable Refresh Rate really makes the difference between other hand helds the inbuilt speakers actually sound pretty good especially if you use Dolby atmos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    And the Winner is

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between this and the steam deck after doing some research I decided on the rog ally, and I’m not disappointed at all. Ease of use was insanely easy was able to import games (which was mainly the reason for the purchase ) for steam gog epic and Amazon with no problems. Couple that and the fact it is basically a decent handheld pc emulation was a breeze to set up. Another plus was the ease in which the storage can be upgraded (in my case from a 512 to a 2tb ssd). ASUS provides tool to not only make the process seamless but operation to optimize the rog ally are literally at your fingertips (it has a touchscreen). Definitely glad I purchased th rog ally especially since I got it on my Best Buy card 12 month no interest. If you are on the fence about whether or not to purchase a pc handheld the rog ally is a good way to go. Definitely consider buying a 100 w charger depending on the operation you are performing the battery will drain fast. Optimizing some settings (watched a couple of videos) help w the fast battery drain. All in all great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device! Will be even better in the future

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to know your way around a PC, this is exactly what it is. I haven’t had any issues with mine so far. This is by far the best handheld PC I’ve ever owned! FAR superior to steam deck, in my opinion. The screen and resolution is superb d/t high PPI. Even in 720p with RSR on the games look gorgeous! The 120hz and Freesync is a game changer. FYI: if you disable 120hz in armory crate then you automatically disable Freesync.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love and Hate but it’s a BEAST

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little gaming PC is a beast! I am not a PC user and have used MAC OS most of my life and to be honest, it’s frustrating to do all those PC updates. Don’t expect this thing to work like a plug and play thing because you will need to do LOTS of updates for it to function right. (For beginners reference) You’re gonna have to update the 1. System 2. AMD 3. Armory Crate I had to admit it, it was a pain in the butt but once you do all of it, you’re all set. (Just need to check for updates once in a while.) I own a Steam deck OLED, because I hate doing lots of tinkering and I LOVE my steam deck but now, I find myself picking this up more to play if I am at home or somewhere I could plug it because this thing eats up batter fast and that’s a disadvantage. If you’re a player who loves graphics, PICK THIS UP. You won’t regret it. Refresh rate is 120fps you’ll get that smooth fluid graphics you will never get from the steam deck. (Well, 60fps vs 120fps is incomparable) LIMITLESS GAMING library. After I did an SSD upgrade I LOVE this thing even MORE. This is perfect for PC users but if you hate lots of tinkering and updating, get a steam deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get one, you won't be disappointed!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld gaming PC. I preordered and have not been disappointed. It plays well, but being a PC it only gets a few hours of battery life at most. This is to be expect for what it is. If I'm gonna be playing it somewhere and I won't be able to plugin a bring my power bank that has USB PD 3.0. I also own a Nintendo Switch OLED and the Ally is actually much more comfortable to hold although it is heavier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, Not Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device! Does it have issues? Yes. Is windows far from perfect? Also yes. But overall this is a great little device, and its great to be able to play my games on the go. So far my experience has been overall pleasant. Set up was a pain, and I do get glitches now and then, but I still am happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and great portability. It is easy to carry than Steam deck and have windows 11 running smoothly. With latest update of Bios firmware and software update, you can pretty much customize all config based on your need per game. I can set up 920p with 18w for Baldurs gate 3 and can run medium setting smoothly and play over 1.5 hr. Going to sold my Steam deck.

    I would recommend this to a friend