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Customer reviews

Rating 4.4 out of 5 stars with 9068 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 9,068 reviews
  • Rated 5 out of 5 stars

    Very impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this game system, its an amazing piece of hardware, needs a better battery and bigger ssd space though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld in 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, the best handheld in 2025. Yes, the asus rog ally x has more battery, but you are playing at home 90% of the time. Elden ring, assasins creed, Warzone and forza runs 80fps++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal preference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned both Rog ally and Legion go and I personally went with the Rog ally. Legion go screen is beautiful and storage 1 tb is a plus but those were the only things I liked over the rog but thats not really worth paying another $200 for. Rog feels way better in hand and actually feels portable unlike the wrist busters aka legion go. Dont even get me started with software Asus is a better experience straight out of the box right now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decently powerful system, plays any of my games. Battery life isn’t great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    the potential makes it's flaws more frustratin

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an undeniably cool concept, but poor battery life and the faulty card reader and triggers make it tough to recommend this iteration. The right trigger no longer works on my ally, so any game that makes use of it is largely unplayable. It's such a shame because the performance is really impressive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great handheld device Games run smooth, travel size to perfection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming pc handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: runs games very decent for being a handheld and it feels very comfortable for its size and its very fast. Cons: battery it’s not that good compared to the steam deck i believe and since its a white handhled if you have sweaty hands you will notice over time dirty marks on the handheld. Also the back buttons can sometimes be a hazle when playing videosgame you might press them by accident and they might close the window on accident.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big Boaty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Good handheld for starters. Z1extreme with 16gb ram is a step in the right direction. Decent screen. Loud speakers. All around big boaty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you come in with the right expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a great package if you know what you're getting into. Battery life kinda sucks. Get a power bank if you're away from an outlet for an extended time. A good bank around 100WH will give you 3-6 hours away from a plug without a huge amount of bulk. Running Windows is the biggest pro and biggest con. It's so much nicer than using a Steam Deck for 3rd party store support. Sure there are ways to use most others with the Deck, but Game Pass support and not needing to worry about too much extra config is great if you use those. Steam's Big Picture mode goes a long way to make it similar to the Deck when using and is lovely. If you need better mouse support though, the Legion Go or the Steam Deck are still better in this regard (RTS or other games that don't translate to controllers). I actually quite like the right thumbstick for mouse control, but only for navigation, I can't imagine using it for playing. There's a right angle adapter to fit full size 2280 m.2 drives. Get a cacheless model such as the Lexar NM790 is a great way to not increase power draw vs the supported 2230 drives. I've got 4TB with a similar power package staying in safe temps. It's wild having that much gaming library available anywhere.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As expected. Great contender to the steam deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all these handhelds coming out. This one has to be my favorite. If you know windows then this will be a breeze to operate. I wish they didn’t rush it after they announced the console because there are a lot of bugs and a crucial sd card reader problem currently going on. I was one of the unfortunate ones that my sd card reader stopped working. Other that that an amazing device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible device!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I also love my steam deck. However this one ups the steam deck in nearly every category. The capability of the hardware is incredible. I do belive it needs more software refinement (just as my steam deck did at launch). I have no doubt that they will continue to improve this device via updates to unleash its full potential. Great job Asus! Being able to boot up ANY game i want to play without having to jump through hoops is incredible. Especially if you are a gamepass subscriber.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally z1x

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2024 and used for over a year before upgrading. Honestly even the newest handhelds arent much better. There is an issue with turbo mode but i beleive there was a firmware update that fixed it. Either way asus fixed my device quickly without any hassle and it was covered under warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device It Gets Better As You Use It, definitely worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest it is a great system. It loads fast and being a Windows based system it is very user friendly. My only gripe is that the system comes with a 512GB SSD but can be upgraded with an SD card. My left bumper has a squeaky sound but it does not affect the way it plays its just a little annoying. I am playing Steam games, some free to play games, and Xbox Game Pass runs great! The ASUS dock was not in stock when I purchased this so I will have to update my review at a later time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but missing things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this I’d say a month or so ago and ran into a lot of lagging random blue screens and I had to return my original one because it had a password on it but after getting a newer one still ran into a couple of issues and ran into performance issues as well, but on certain games, it ran great and just wished it had more battery life

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product, Acceptable Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld looks incredible from the time point you open the box. I am extremely impressed so far for the price of the device. Feels nice and solid when holding it and it is comfortable in your hands. Don't let bad reviews deter you from the product at the start. Ive had 0 issues with updates and installing anything. Plays smooth with everything I've tried thus far. I love this device so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent handheld if you have a PC gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good gaming console, Im very impresed I can emulate GameCube on the lowest wattage that the console can bring me, it can run all my library at good framerates. The build quality is good, not perfect but is good. One of the fan is making a low frequency sound lately. The speakers are so good, the display is also good. Sometimes the software is kind of buggy, but if you have experience with Windows, is not going to be a big problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming system with minor issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming device just have to tinker with settings a bit. Battery life isn't the greatest but for an hour or so on performance mode on lunch it's great. Charges fast and the 7 inch screen is plenty big enough for games. Only issues I've had is windows having issues logging in pretty consistently so once I changed the account to a local one I've had zero issues being able to do everything on it. It does hurt your hands after a bit so a grip case is a must. The case that came with the bundle is ok, better case would be more useful but it does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Performance, Low Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast for being a handheld. You can run anything that would run on a Windows PC. I do not suggest this if you’re not tech savy as there is not really any sort of console experience, its straight Windows. If you are then this thing is great but just make sure you’re near an outlet because this thing dies in less than 2 hours.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept But, if you wanna play competitively this is not it. This is more like offline games. Playing FIFA online or any shooting game online is unplayable. You’re gonna lose. And when I say online games, I’m talking about playing games at 1080p 40-60fps And some are lower than 40fps which I really don’t wanna play games with those fps. Also sometimes it freezes and you gotta hard reset. Goes to deep sleep and the only way to turn it on is hard reset. Battery in turbo is like 1 hr and 20 mins It gets hot. Inserted sd in slot and got my rig Ally slow. Maybe it was about to burn idk. Button on top are too small too. When I saw this I was so excited, I was like I’ll be able to game in my bed. Besides all the faults, after a while it’s tiring holding it. Overall if you don’t care about all those negative I mentioned you should be able to enjoy it. I wish I could’ve enjoy it. Just get an open box for $500 Is not worth $600 or $700

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Raul69,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 333
      12.04 MB
      2023/10/14

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0272" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus