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Customer reviews

Rating 4.4 out of 5 stars with 9068 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 9,068 reviews
  • Rated 5 out of 5 stars

    Excellent as a gaming device or mini pc.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Asus ROG Ally, and I'm thrilled with its performance as a gaming device and mini PC. It has been a godsend for emulation, effortlessly running games from the PS3, Nintendo Switch, and GameCube flawlessly. While the battery life isn't the greatest, it has worked well for me during gaming sessions. With its powerful features and versatility, the Asus ROG Ally is a must-have for gamers and emulation enthusiasts alike. Highly recommended! Five stars!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very impressive for a handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, plays my games smoothly most of the time and it looks great! There are some quirks navigating windows 11 on the small screen and the sound seems to crackle for no apparent reason. The battery life is okay, but you need to bump the settings down to keep the fans from being loud and to stretch the gameplay time. I'm happy with it, but it is not perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent a lot of time and research into this decision and held off from a review for the first couple months after the purchase. This is an excellent device and brings a lot to the table for starts. I am an avid pc builder and have built close to 10 high end pcs for either myself, friends and relatives. I own game consoles like the xbox series x on top of that for a more casual set up. So experience laid out, ive done and seen a lot. The Rog ally is no slouch, Asus has done alot since the launch of the device and product support seems strong. Repair-ability is also strong. Easy to change things internally and for the most part those changes dont void your warranty. The device itself is a strong preformer on any title i have thrown at it. For reference getting triple digits in fps on games like fortnite, cod mw2, tiny tinas wonderland and more. I did do some things to debloat windows for preformance gain and have set the vram allocation to 6gbs across the board. This thing is SNAPPY, very speedy when it comes to maneuvering the windows interface. The cpu in this thing is a monster, amazing how so much is packed into such a form factor. And it shows itself when it comes to gaming. It has tons of cool features built in and really makes it a whole experience, never feeling like too much of a drag away from an actual desktop. I havent used my pc in about a month since ive truly converted to main use being this. I can play xbox games via console stream with hardly any difference from my console while on the move. Same for pc, you can stream your pc via steam to the device and control it. The ability of this thing improves almost weekly and Im gonna be the first to say it, i think this is an impressive direction for gaming. I highly recommend the device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great on the go system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great on the go gaming system for those who dont have a gaming laptop. This console is fully supported Windows 11 PC and I can install other gaming apps on here. I was able to install Final Fantasy 14 and play it on the ROG Ally with no issues. I did upgrade the SSD on it to get more storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient to use, and super portable. Some games require some tinkering to maximize quality, and I do recommend playing with it plugged into the charger, for better battery life and quality. I got this along with Elden ring, and it runs fantastically. As someone who travels for work, sometimes you just want to lay down at the end of the day and get comfortable, and this is the perfect device. I would also advise you to purchase more storage separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is portable cant complain! Wish it had better battery but its totaly fine!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome handheld at this price point.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally! The only downside for me is the battery life if you want to play graphics intensive games. High wattage and high frame rates will drain your battery in less than 1 hour. I recommend a 65w portable battery, or do the battery upgrade by Jsaux to 65w battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full Windows on a Handheld Device is Compelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this device perfect? No. Is it better than its competitors? Yes. I sold my Deck a week after buying this and I have to say, while it can be frustrating at times, the hassle is worth it to have full Windows on a gaming handheld. When this thing works well, it is a game changer no pun intended. The screen and ability to play true AAA games on the go is reason enough to buy. I HIGHLY recommend it to anyone that is more tech savvy and looking for a gaming device!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is always room for improvement, so I want to be clear that software is not 100% perfect. Armory crate can be buggy and running windows on a small touch screen poses some extra difficulties without a keyboard. Initial setup was confusing since I did not setup an additional keyboard which is needed to create a virtual keyboard to access the wifi which is required on windows 11. Excellent screen, nice controls, very quiet, and it is compatible with windows games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprisingly good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a hand held before but i seen this one long before i bought it. Im a semi truck driver and i wanted to game without bringing the entire setup this did the trick the most demanding g a me i played was the new red dead redemption. Take some time to get use to the navigation because its literally a small computer and not a steam deck that limits you to only games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, works well and looks brand new even though I purchased open box. Only issue is battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handheld Windows device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld Windows gaming machine. You will have to fiddle with game and machine settings to get the best performance. Some people will expect more of a console experience and be disappointed with this device. Battery life isn't the best, but with the performance of the device and the size that is normal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Switch Who? Steamdeck What?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase i've ever made. Solid 1080p 60fps dedicated gaming, Driver Support is awesome and the only gripes i have is the speaker could be better and the battery life is trash however it is a handheld PC so you'd need a 65w portable charger. The only thing i'd suggest over this is the Legion if you really want Joy Cons,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows is the Best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it so I could play games when I'm away from my main desktop computer. I have a laptop PC I use for non-gaming stuff when away from the desktop, I have a main desktop PC I use for everything, and I use this ROG Ally for games when I'm away from my desktop PC. What can I say? The ROG Ally is awesome. It uses Windows which is the best thing ever. Having Windows means I can play millions of games I can't on any other device. I can play DOS games all the way up to today's games. That's 40+ years of games. I can use the controller in the ROG Ally for DOS games. I can set-up the controller to use for any game. I can use the thumb stick for mouse driven games if I wanted to play any. It's not as good compared to an actual mouse, but all you do is move a cursor around with a thumb stick, it's easy peasy. It's not rocket science. The software that comes with it is easy to use. Windows itself is easy to use. Windows has been around for almost 40 years now. Everyone should know how to use it. The Armour Crate it comes with it also easy to use. It's really great how it put all your games into one place so you can easily start them up. On a bonus plus side, this can also be used for anything, from Photoshop to video editing to anything else. It's not as powerful as a desktop PC can be, but if I ever wanted to use it as desktop PC, I could easily do that. I just plug it into a monitor and add a keyboard and mouse. All of a sudden I have a pretty competent and powerful PC I can use for anything. I didn't buy it for that, but I have that option if I ever wanted to. It's like a small portable PC I can use for literally anything. Really cool device. I'm super happy with it. Experience has been awesome. Windows is the best. Armory Crate is the best. Hardware is top quality. Performance is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It was a little rough setting it up and updating it. Once that was done this thing runs everything very well, and quietly. Battery life isn't the best when running AAA games but still a few hours. A nice battery Pack the give 65W really helps.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Asus Rog ally

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest issue with the Rog ally is battery life and also how warm it gets but that’s not to say that it is one of the most powerful handhelds on the market 120 hertz display full 1080p if your looking for something hand held that can play AAA games at high settings this is what you want.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RobertoC,

      We're sorry to hear about the unfortunate experience you're having with your battery draining. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0037) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great idea and some wonderful thing but returned!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not wait for this item to release. I have an ROG gaming laptop that I absolutely love and have never regretted purchasing. When this was announced I knew I would purchase on day one. The first couple of weeks were great and I loved playing Xbox game pass games as well as PC version of games like Overwatch and League of Legends. As time went on update after update I noticed that things were starting to get a little laggy. It got so bad at one point that I ended up having to factory reset the whole unit to see if starting from scratch would bring back my joy. The unit performed very well overall but over time starting again to lag on certain things. I was never able to achieve close to 120hz frame rate on games. Sound is absolutely incredible. I think this item was a little premature or still has some time to work out the bugs. The concept of it is great and I hope Asus continues to improve this category as I am a big fan. I ended up returning it in the long run due to the issues I faced and that in order to make this perform I would need to add more and more money to it to get anywhere close to my gaming laptop. I would recommend it you don’t have a gaming laptop already and are wanting something that is truly portable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good, but some issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is is a great device. It has issues such as crashing occasionally and poor battery life. But keep in mind the 'handheld gaming PC' is still relatively new technology. So there are bound to be issues with any of the new handhelds. Personally I thought the device felt uncomfortable in my hands after a while gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really great device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really nice being able to play mostly any game on one device. The battery life could be better but if you don’t plan on traveling with it then keeping it charged shouldn’t be too big a deal. The charger reaches pretty far and charges fast. It’s also a nice device to use just as a computer that and it’s kinda easy setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Its compact and mobile. Runs every game i could want and also has the versatility of a desktop pc!

    I would recommend this to a friend