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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 9,011 reviews
  • Rated 5 out of 5 stars

    Great portable computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great device with full access to muliple different libraries. The battery life isnt the best especially when you play games like cyberpunk 2077 but its the norm with these kinds of machines. The Veriable Refresh Rate really makes the difference between other hand helds the inbuilt speakers actually sound pretty good especially if you use Dolby atmos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam deck killer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have had a steam deck since release, I haven’t wanted to touch it since this came out, it’s more comfortable to hold for long gaming sessions, the screen is way nicer, the quality can be left higher in most games, and the end result looks and plays at higher fps than my steam deck in almost everything, add to that it runs full windows so any non Linux comparable steam deck game is much easier to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of both the Steam deck and ROG Ally, they both have a perfect fit in my daily gaming needs. the 1080p screen with 120 Hz is perfect on the ROG. Call of duty runs really well and looks fantastic. It stays cool due to the two fans which I wish the steam deck had. I don’t like the back buttons on the ROG as much as I do the deck. Overall perfect for the price and it’s very comfortable in the hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it! It's phenomenal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of hardware! Some of the pro's about this device are it's form factor, portability, and the accessibility of it (it runs Windows, and therefore most games via whatever launcher/DRM is required is no problem, unlike other popular handheld gaming solutions). It's incredible how fast it charges with the included charger. Cons... Amusingly, also that it runs Windows. The core experience with Windows isn't well suited for smaller screens and no keyboard such as this device. This is easily mitigated by 90% of my time spent via either Steam or Launch Box launchers, and rumor has it Microsoft is working on a software solution as well. And of course there's always windows updates to have to install! In the nearly month that I've had it, I have been able to game more frequently than before, because of its portability. I picked up a couple accessories to help with that, including a large backup battery that supports 30 watt output so I can game with maximum performance even on the road. On the note of accessories, it is trivially simple, and supported by the manufacturer, to upgrade the hard drive. As a new device, accessory selection is pretty limited at the moment, but in the next few weeks hard shell cases, skins, and other replacements such as joysticks are due to be released. The 3D printing community has also created some interesting solutions such as customized back paddles, port covers, and stands. Bottom line, despite the price, I would highly recommend this device to anybody who is generally too busy to game, but misses it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, love playing, easy to take places and has great graphics. Just had two issue with it stopped working but they haven't gave me a problem getting it fixed. It also just dies a little to fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does great but has minor flaws.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a fantastic handheld for what it does. Always wanted something like this to come out to play my games AAA games on the go and stream my Xbox games. It has had some flaws though. Adrenaline software seemed to interfere with many games that may use battleeye anti cheat. This version of the ALLY that I received also burned up a few SD cards. New revisions of the ALLY seem to have improved the situation and ASUS is relatively quick with repairs. Storage is also lacking. Just a few big games will take up majority of your space. Overall I’m happy with it regardless of the imperfections. Can’t wait for a refresh.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the SD Card problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0475" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Amazing device! Will be even better in the future

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to know your way around a PC, this is exactly what it is. I haven’t had any issues with mine so far. This is by far the best handheld PC I’ve ever owned! FAR superior to steam deck, in my opinion. The screen and resolution is superb d/t high PPI. Even in 720p with RSR on the games look gorgeous! The 120hz and Freesync is a game changer. FYI: if you disable 120hz in armory crate then you automatically disable Freesync.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and great portability. It is easy to carry than Steam deck and have windows 11 running smoothly. With latest update of Bios firmware and software update, you can pretty much customize all config based on your need per game. I can set up 920p with 18w for Baldurs gate 3 and can run medium setting smoothly and play over 1.5 hr. Going to sold my Steam deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get one, you won't be disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld gaming PC. I preordered and have not been disappointed. It plays well, but being a PC it only gets a few hours of battery life at most. This is to be expect for what it is. If I'm gonna be playing it somewhere and I won't be able to plugin a bring my power bank that has USB PD 3.0. I also own a Nintendo Switch OLED and the Ally is actually much more comfortable to hold although it is heavier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the Asus rog ally. I had bouyit originally to play games. But found out you can do everything you can on a PC. Gaming performance is dang good, I have only played Diablo 4 and cod mw2 on it so far and both play extremely smooth. The controls are comfortable as well. The screen on the Asus is amazing! Games show off their bling and movies are great as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, Not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device! Does it have issues? Yes. Is windows far from perfect? Also yes. But overall this is a great little device, and its great to be able to play my games on the go. So far my experience has been overall pleasant. Set up was a pain, and I do get glitches now and then, but I still am happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect handheld for gaming

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great console. one of the best handheld consoles to date. its like having your gaming PC with you everywhere. And a vonus is that you can dock it and use it like a desktop when youre home if you wish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic On the go Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for about 3 weeks now, and man is it great. I use it at work as I have several rounds of downtime 30-90 minutes long. It has been playing D4, POE, Battlefield 2042, and BG3 wonderfully. The screen is crisp and vivid, I have had no issues running at 1080. D4 I am averaging around 70-90 FPS, no stuttering, no issues. This thing has been amazing so far playing the games I like on a mobile device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superb Handheld device.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a console gamer. I have never play steam deck. I got one for myself and pick it up yesterday. All i can say is this handheld syatem made by asus was superb and awesome Cant wait to add more games and play. The only downside of it os battery life i hope in the future asus will get an update from asus to resolved this issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit of a PITA but worth the effort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works great, but the setup is rough. You have to go through many system crashes and re enter the same information over and over. Once you get the system updated then it works very well for such a small computer. I use with a 65” HDTV so screen size is not a problem. The onboard 7” screen is clear and easy to use but I am old and can’t see small stuff so well. All and it was worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Handheld PC

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid handheld device. Performance is pretty high and can play a lot of the high quality games with good frames. Only lacking is the battery. Only trade off you are making is battery for performance, so you are getting what you pay for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good machine with terrible battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this thing looks, feels, and plays. It runs games flawlessly and using windows is very intuitive and its nice to be able to download games on xbox gamepass. HOWEVER… the battery life is abysmal. Youre looking at 1-2 hours of play time, even when playing games rhat arent graphically demanding and when you have all the internal GPU and CPU settings turned down all the way. It really puts a damper on the whole experience and makes me not want to bother to use it. Last thijg ill say is that if you get a dock and want to use this like a Switch, it is very clunky and reminds me of the Wii U days with how much youll be using the Ally to change settings or switch games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
      The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0410" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Better than expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally delivers into what is meant to do. A powerful mobile machine. I can take this thing everywhere, it’s a computer and console that plays runs and looks super smooth. I can’t wait to see what the future will bring with Asus Mobile devices. Excellent work here! Highly recommend, I’m a busy parent that can’t afford to sit for hours in front of a PC with this I can whip it out anytime and get some play time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great for gaming on the go. You should not expect this to play games on ultra settings. The battery life is hit or miss, and this not for non-technical. Highly recommend getting a technical friend to help set this up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Starter Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter gaming handheld, a decent upgrade to a steam deck. It can play most games on at least medium settings quite well. Sd card issues and windows are a bit of a draw back, installing Steam OS definitely upgrades the device.

    I would recommend this to a friend