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Customer reviews

Rating 4.4 out of 5 stars with 9068 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 9,068 reviews
  • Rated 4 out of 5 stars

    Best on the go handheld console- otherwise go PC!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for gamers on the go! The setup was, as expected- for a windows 11 based handheld. Beyond setup and the constant need to be on charge- it’s honestly a fun little hot pocket. If you’re fluent with win11 and Armoury Crate- you’ll be fine. No issues with either of the two we’ve purchased this year!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressive for a handheld windows based gaming PC. Runs Diablo 4 and Destiny 2 better than the steamdeck, but you really need to have a battery pack permanently attached. If you get the 65w wall adapter you can output to a monitor or tv and play with controller on a larger screen seamlessly at 1080p / 60 hz or better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great experience.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see a bunch of people knocking this device and always comparing it to the Steam deck. I owned a Deck and got tired of always searching the Net to figure what script I needed to get to work with my LG. To get it to recognize docks NVME drive. The straw that broke the camels back was novel voice over wouldn’t work and I was told to contact the game maker when it work on my PC and Mac. Steam deck is cool but a lot of Hupe. I dumped mine and got the ROG Ally. I’m so happy I’m not having to go to desktop enter in text to get functions to work. When did I become an employee of Steam? The Ally works really good for. Instead of having to tinker to get stuff to work I can actually go play. And because of the Windows OS I haven’t had a game not play. I don’t have to typ in scripts to get Xbox cloud to work. I just long into Battlenet x loud etc and it works. Yes the battery drains fast if you have the performance setting cranked up. To me the ROG Ally is a better experience than the Steam deck. I came to play games not work on a handheld. Put in the first day to do updates and downloads then after that just play. I feel the display quality is awesome. I’m just really happy with this unit so far. For me it is way less frustrating than the Steam Deck. They are two different handhelds with different strengths and weaknesses. But for me the ROG Ally was more fun and enjoyable to use. The only thing I don’t like is cost. And lastly Best Buy shipped this thing mad fast. I’m starting to really enjoy Best Buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE this handheld system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between purchasing this ,the STEAM DECK. Or a PS5. There are games on PS that I cant play on XBOX so I figured with tne ROG I could hook it up to TV and play and take on the go.I glad I purchased the Asus ROG. The battery life is not the best. Also set some time aside for inital setup as there ate quite a few UPDATES. After that it was smooth sailing . BTW the graphics on this look amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Packs a punch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t expect to enjoy the ROG Ally as much as I do. It runs GTA V and Hogwarts Legacy super smooth, especially with the upscaling. I was honestly surprised how good it looked and felt on a handheld. It’s wild having that kind of power in something I can take anywhere. I barely touch my main setup anymore. If you’ve been thinking about getting one, just do it. Totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing portable gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it is practically a mini pc. I enjoy that I can play my games from Xbox, Steam, EA, & Epic games that I play on my laptop. It does get hot when performance is set at turbo and will use the battery quickly. I usually use Silent mode or 15w performance to keep battery a little longer. I also upgraded to 1tb nvme to add more games hit also have a 1TB micro for additiononal storage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does great but has minor flaws.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a fantastic handheld for what it does. Always wanted something like this to come out to play my games AAA games on the go and stream my Xbox games. It has had some flaws though. Adrenaline software seemed to interfere with many games that may use battleeye anti cheat. This version of the ALLY that I received also burned up a few SD cards. New revisions of the ALLY seem to have improved the situation and ASUS is relatively quick with repairs. Storage is also lacking. Just a few big games will take up majority of your space. Overall I’m happy with it regardless of the imperfections. Can’t wait for a refresh.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the SD Card problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0475" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    I was really excited for this product but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's got nice hardware and a nice screen as well as a decent pair of speakers. However, the software side of things is what destroys the device. It uses Windows natively which is nice in terms of universal access to software and programs, but the downfall is that it's extremely difficult to navigate using this device. It's also very hard to do basic things like launch a game due to the way everything is integrated. It feels like software is tacked on to this product rather than native like the steam deck. Unfortunately I think that this isn't THE handheld to get and it's going to take another year or two to get something that's just right. I already sold my Steam deck but I don't think that device is up to snuff in the hardware but is way better in the interface. Maybe Steam and ASUS can work together to release a best of both worlds device, but in the meantime I'm going back to my laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tyler,

      Thank you for your feedback on the Rog Ally, we truly appreciate you taking the time out to let us know. Due to the nature of PC gaming, not all games will work right from the start you may need to adjust your controls in-game, to properly work. If you're using Steam as you're preferred platform, I would recommend using Big Picture mode, this mode will allow you to easily navigate around your Steam library. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated to bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Solid handheld, worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a pretty solid little gaming handheld. There are issues that ive seen other people have but personally i havent. I also havent dropped mine. I recommend one if you want something on the go, something you can put on a dock in a different room, or if you wanna spend more time around family without being d a desk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld after setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast of a gaming experience. Upon ordering I was a bit skeptical due to some of the reviews stating bad BIOS updates, fried SD card issues and joystick dead zone issues but I have not had any of the issues stated. Given I opted out of using an SD card and instead updated the SSD to a 2TB. The initial windows set up was a bit of a pain but once you get through that it works like a dream.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good machine with terrible battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this thing looks, feels, and plays. It runs games flawlessly and using windows is very intuitive and its nice to be able to download games on xbox gamepass. HOWEVER… the battery life is abysmal. Youre looking at 1-2 hours of play time, even when playing games rhat arent graphically demanding and when you have all the internal GPU and CPU settings turned down all the way. It really puts a damper on the whole experience and makes me not want to bother to use it. Last thijg ill say is that if you get a dock and want to use this like a Switch, it is very clunky and reminds me of the Wii U days with how much youll be using the Ally to change settings or switch games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
      The decision to make a purchase can be an important one, and we want to ensure that our customers receive the most suitable products and services. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0410" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, love playing, easy to take places and has great graphics. Just had two issue with it stopped working but they haven't gave me a problem getting it fixed. It also just dies a little to fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past week or so i have enjoyed quite alot of games and titles with this device and I am always in shock of how well games are being runned on this device. Although there are some issues such as the battery life, apart from that it’s really a great system to play games on at home or on the go. I am really looking forward to what this device has to offer in terms of updates as this is only the start!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Handheld PC

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid handheld device. Performance is pretty high and can play a lot of the high quality games with good frames. Only lacking is the battery. Only trade off you are making is battery for performance, so you are getting what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend again, great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the device, even moreso because I got it on sale with an extra $100 off because it was open box. It works just fine, and had no cosmetic damage. The device itself is a gamechanger, allowing me to play my entire game library wherever I want. Battery life isn't great, but I knew that going into the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great portibal computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this device and the portability, its not as heavy as i thought it would be, but still feels very sturdy. I bought a silicone case for it and I actually prefer it without the case. Ive used it to play Diablo 4, Palworld, and Baldurs Gate 3 so far - all have run pretty great. So far I’m satisfied with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every game I have played has ran amazing the only down side is the battery and memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hand held console/PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very powerful hand held PC, every single game i have played runs 100 percent, im very impressed by the graphics power and performance. I cant put it down, battery lasts little over 2 hours at mid settings but playing while plug in its easy and it wont bother me at all. Games looks great even at low settings to save battery. This is a must have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SMALL AND IT DOES THE JOB! HIGHLY IMPRESSED!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so blown away with this. It's literally a baby PC. Perfect for traveling! It's not comparable to Logitech G-Cloud. I am honestly impressed! My only complaint is the battery life. You will need some type of power bank if you want to play longer on this platform.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Awesome device

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for normal gaming but for fps gaming isn’t great on it overall experience is great for travel and its very versatile to hook to a monitor and keyboard and mouse or controller I would say it’s worth it if you don’t mind the lower settings for fps gaming and if you don’t want to carry a heavy laptop.

    I would recommend this to a friend