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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 9,011 reviews
  • Rated 3 out of 5 stars

    Good but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So its a good device, great concept and basically a portable gaming pc. The drawbacks are that the sticks are very smooth (i like a little resistance personally), and the sd card reader may just decide to stop working or reading specitic cards. Mine currently stopped reading the sd card i bought specifically for it but that card works fine in other devices and different cards work in it, and sometimes the armory service can load slow or windowd just not want to function properly (had to hold down the power several times because it wouldnt shut fown normally). When it does work, which is usually, its a great little device that runs pretty well. Id wait to see what asus does about these issues before buying if i were you though.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issue you're having with the ROG Ally SD card reader no longer working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0133" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    This is a handheld pc.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title states, this is a handheld pc. Not a console. So if youre expecting an easy experience like a switch, xbox or ps4 or even a steam deck, this wont be for you. You must have knowledge of how a computer works and operates. With that being said, set up was a breeze. Update all the drivers in armory crate, amd software and my asus app and boom! You are good to go my friend. I have bigger hands and this feel great. The screen is amazing, being able to customize your desktop just like a pc, because it is a pc, is amazing. Steam, xbox and epic are already pre installed. Just log into your account and boom. I havent upgraded my ssd yet since Im very selective on the games I want to play and like to finish the ones im on before i jump over to the next. Upgrading the ssd is a simple 5 minute job and is the easiest thing you can possible do. I currently have a 1tb sd card that holds my xbox game pass games on it currently and have not fried it like some have. Now, is this thing perfect? No. Its not for everyone. Will it replace your desktop? It could, but youll be limited. Is it a console? No. I wont have all the answers but if you join some forums majority of all your answers will be there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asia Ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I love my Asus ally! The performance is on par with my gaming laptop. I highly recommend it for purchase. It's worth every dollar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Run alot of games no problems. Feels good to hold and controlls are in a good position. Screen looks amazing runs at 1080p and 120 htz. Runs windows 11 but has a asus over lay so you can easily control your settings like tdp. Ive had it tor a month and have played it every day no problem. RGB lights around controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was actually surprised how well this runs games, I have played pretty straining games and it runs great. Speakers are good quality and can get loud. Doesnt get too hot while playing and the fans are quiet. Screen is very vibrant. All around great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system but bios current flaws with heat issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat issue on turbo mode from bios update which lead to ssd overheat in the process what lead to bring back but the device itself and concept is great! Once out for bit longer and main issues are resolved then will probably repurchase again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Has potential but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, portable, good looking with a built in finger print reader and excellent screen. However, the well known Micro SD overheating issue along with my unit frequently freezing made me return mine.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ​Works great, no complaints. I'm still using it even after more than 2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally = Gaming PC + PS5/X-Box + Switch = WIN!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my absolute favorite new tech gaming device. I have a PS5 and have not been able to play PC games for years due to having a family. This device now allows me to play both PC titles *and console titles...and being able to do it all MOBILE? I mean, come on. This thing is a powerhouse gaming PC that I can dock to a monitor, mouse, and keyboard anytime I want to use it as a PC or to more easily download or configure it. But when it comes to gaming, hand-held all the way! I really do love this thing. Only BIG advice to any prospective owner is download the software called 'StarAllBack' to change the terrible Windows 11 interfaces back to Windows 10 styling. Besides that? This thing is 10X worth its wait in gold! As far as accessories: Yes, I do think you should purchase a larger HDD to fit more games. Get yourself a 2TB HDD. There's more and more cases as well, which I do also recommend. Also recommend getting a 'dock' so you can use it as a desktop PC or plug into your TV more easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good portable gaming device, good performance, good little gaming pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A steam deck killer for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. 0 sd card issue. 0 speaker issue. Intuitive game setup. I loved that this was windows over my steam deck with linux and proton this and update this proton for this or that bleh! If you can run a pc this system is fantastic. Better screen. Better processor. Better gpu. Better memory. Better ssd. Easily worth the extra money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for people who want to ticker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving having the Ally. It has a very powerful performance with its different TDP profiles. The face buttons feel mushy in a good but the sticks feel kinda loose which I don't like but I haven't had any dead zone with the sticks. the D-Pad feels really good and works well with 2D games and works well for fighting games. the triggers feel excellent and the RB and LB buttons feel better than the steam decks. My only reason for giving it 4 stars is because of the software. Asus does a great job with it but Windows just doesn't feel like it was meant for a handheld but here is where the fun can come in. Because its windows there are so many things you can do to fine-tune the experience. From fine-tuning the TDP with manual mode to setting up controls for games you wanna play in armory crate is awesome. If you are someone who loves to mess with settings and discover things pick this up today!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent handheld but had issue early on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Erik,

      We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was the best purchase I could make. I can take my gaming on the go as well as my work. The games are smooth and there are plenty of options. Windows works as well as my PC so I can literally take this anywhere.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Travel xBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit confusing at first for us, but once we got used to it, my son has loved it for gaming. We bought it as a travel Xbox for him.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great - returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the Ally. The plus side of being a Windows device and easily installing games is nice. Clean layout, Great screen, … a lot of nice features! The problems come in with battery life and stability though. I experienced several crashes on Steam games and once where a restart was required to resolve the in-game crash. Battery really feels undersized for this device too. I think what made me return it in the end was the D-pad. I like to play some games that require it and it has a poor placement ergonomically speaking and the tactile feel is subpar for the D-pad. I really liked the device overall but given how much it costs, I would say this device needs another iteration or two before they get my money.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear jrambler,

      We are saddened to hear that you were disappointed with the ROG Ally and had to return your ASUS product. This not the kind of experience we want any of our customers to have with ASUS products. There will be updates in the future to improve overall system stability and performance as well so we hope one day you will get another ROG Ally and be happy with it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Satisfied but would get a gaming laptop or PC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent handheld, I can play GTA 4 and 5 with RagePluginHook/with Mods, Hogwarts Legacy, WarHammer Space Marine 2, any Assassin’s Creed, Red Dead 2, etc. You get my point, only complaint is the battery, if its going to be advertised as something portable or “on the run” it should have that battery for that duration of use, it’s more about honesty because it is a handheld at the end of the day and I never had any strong expectations for the battery.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nadeem C,

      Thank you for sharing your experience with the ASUS ROG Ally. We're pleased to hear it's performing well across a range of demanding titles. We understand your concern regarding battery life, especially for a device built with portability in mind, and we’ll be sure to pass your feedback along to our product team for further review.

      To help improve battery performance, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0604" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 4 out of 5 stars

    Awesome device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great. Way, WAY more power thans Steam Deck. Battery life is poor but no worse than Deck in reality. Being able to use Game Pass, Epic, and other stores without any hoops is a great feature. All-in-all a great device especially for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is very suitable for me.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to use it to play some steam games, you can lie down to play, play while waiting, and can also connect to the TV, watching movies and playing games are very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld gaming system ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I bought it so I could take my sims with me without having to pack up my MSI laptop or my MacBook. This thing is amazing, just like a gaming computer but with the speed of my Apple products. Best of both worlds.

    I would recommend this to a friend