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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 9,011 reviews
  • Rated 5 out of 5 stars

    Great Piece of Hardware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fantastic device. Runs any game I’ve thrown at it, including some that had difficulty running on Steam Deck. The SD card issue has hit me, unfortunately…but I expect that to get ironed out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very capable hand-held PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel quite regularly and initially purchased this to use while traveling, however, I quickly realized that this small device is quite capable at home as well. The screen is small, so when a prompt for a game pops up it may be difficult to read the available actions or responses. I have recommended this to a couple of friends who have had laptops fail recently as an alternative to an expensive laptop. Obviously, it is not going to be a powerful, workhorse gaming system, however, it is very capable. I have used this plugged into my 49" widescreen through a KVM and even there it has been very capable. Last thought, plan on buying a larger hard drive since the 512GB it comes with is not very large.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost 5 stars!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Plays all my pc games with great performance! The battery lasts about 1 hour when running Ultra settings and turbo mode so that might be the only reason it doesn’t get 5 stars. Otherwise just plug it in when you need to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimize to get full potential!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, pretty powerful once optimized (1080p not needed for this screen size). Gotta love the RGB too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable gamer's device of choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays any game that windows can play which puts it ahead of the Steam Deck. Battery life could be better and a few bugs which most new devices will encounter. Portable entertainment device for the avid gamer and a full windows experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is amazing. It is basically a ps4 pro portable. The only issue is the sd card slot is defective due to the wrong position of it next to the heat fan.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally, however, the issues with the SD card slot took a star away. The slot is right beneath one of the heat sinks and got fried, im pretty sure my slot is non functional as it keeps running into disk read errors on steam. Thankfully the SD card itself seems okay. I will just have to upgrade the on board SSD to a 2TB model. The second star was taken away because the battery life is lacking, however the form factor is easy to take anywhere and the charger is portable. Hopefully theyll release a battery upgrade kit which I would be happy to purchase. All in all solid handheld PC. Hope they release parts cause this thing seems super repairable.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciated your feedback on the ROG Ally and would like to apologize for the performance issues you're having with the product. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand.
      Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0093" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support


      Asus

  • Rated 5 out of 5 stars

    has protential to be better, if you tweak by hand.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lovely light weight handheld and requires a lot of time to tweak by hand. This is not a steam deck if you learn how to tweak you will get better performance and better battery life. Here are some example: A typical AAA game requires at leart 25w to 30w power to run 6o fps. But you will see the device struggles to balance the power between cpu and igpu. You need to learn how to lock your cpu and igpu frequency. For most of the AAA games, a good setting shall be cpu: 2.5 to 3ghz, igpu 2ghz. A medium or low setting game usually targets 15 w power. You shall set cpu to 2.2 to 2.8ghz, igpu 1.4ghz. A medium 2d or light 3d game shall target a 10 to 12 w power. You shall set cpu to 1.5 to 2 ghz, igpu 0.8 to 1.0ghz A light weight 2d game target 7 to 8 w. cpu 1.5 ghz, igpu 0.6 ghz. And if you limit the fps to static 60fps or lower, you should have a smoother and battery saving experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pricey BUT worth every penny. Definitely the best product on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found time to play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ROG Ally. I enjoy gaming but find I do not have as much time to play at home on a PC or console. This brings PC gaming with you in a portable format with decent PC performance. It is not a high end game PC, but it is decent enough to run most games at mid/lower settings very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device the only con is poor battery life otherwise great device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great, for a short period of time. AAA titles will give you roughly 1-1.5 hours of playtime, so far so good! Typically im playing during my lunch break and an hour is just the right amount

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 1st attempt from Asus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For their first handheld PC I’m very pleased with the performance from this APU. Anyone complaining about performance is obviously not familiar with APUs. This is extremely powerful for what it is. Would I use it as my only gaming device NO. I have PC for that but to be able to pick up where I left on from my main system is worth it in itself! I’ve been running Red Dead Redemption 2 at 900p low setting (ultra textures) and stay at around 35-40 fps. The game still looks great on such a small display. All in all not really worth it if you plan to make it your main gaming device (at least for newer AAA titles) but for older less demanding games this will crush whatever you can throw at it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Boxes are GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal! Open box for this, looked BRAND NEW and works great. We love it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much a compact gaming computer. Display is unbelievable. Some issues with built-in controls on the more processor involved games. Going on vacation with me. Only draw back is battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, powerful enough depending on games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my little brother, (10) he’s not super familiar with windows but he hasn’t run into any issues yet, had to explain all the areas that he needs to check for updates but other than that it’s really not that difficult. Have not installed any other OS because he uses game pass and it’s nice having every game available to play. Only minor issue is battery, can only play about an hour but for someone young that’s a good thing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So many problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gaming experience is good, while the unit works. The screen is phenominal, and the unit performs well. The control scheme is a pain and armoury crate frequently has issues changing controller schemes. The sd card reader will go out on you eventually, and the unit is plagued with power issues. My unit lasted around 20 days before it refused to recognize any charger and power up. The RMA process is the worst I have experienced from a tech company so far, and I have dealt with just about all of them.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mark,

      Thank you for your comment.

      We do understand your dissatisfaction with the quality of the product and the quality of your recent customer service experience, and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to lasts, problems you are experiencing with the ROG Ally are random. If you are experiencing stability and performance issues with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Rog Ally Z1 Extreme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, great performance in a really small form factor. Easy to upgrade or do maintenance on it. The only issue I've had with it is that a bit of hair builds up under the sticks over time, but that's a really easy flx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE ROG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to play Steam games and other platform games, great graphics all for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a portable computer. It can play games or you can dock and use it as a desktop. Wait until it’s on sale to get it for the best price. Other than that zero complaints. Average space, but most likely will need to utilize cloud playing when on WiFi.

    I would recommend this to a friend