Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$549.99
Save $100
Comp. Value: $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9070 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 9,070 reviews
  • Rated 5 out of 5 stars

    Where's the ROG XG Mobile suggestions

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to a steam deck, it is noticeably smaller and lighter which minimizes fatigue to the wrists. The faster refresh rate on the small screen seems to ease the strain of focusing your eyes on fast moving scenes. I was not offered to purchase an ROG XG Mobile eGPU Dock which bothered me somewhat at the time as the prices for them on ASUS website was not the same as in store. It can be a very vital component in the productive use of this handheld and essentially unlocks the potential of the device as both a powerful 8 core 16 thread DDR5 computational machine and a portable home entertainment device which can fully utilize the high refresh rates of modern televisions. My ROG Ally will completely replace my entire home desktop and have a smaller footprint as well as use less electricity overtime with just the addition of an ASUS - ROG XG Mobile eGPU Dock - AMD Radeon RX 6850 XT in particular which has the HDMI 2.1 so that i would be able to run an LG C2 at 120Hz, and also a QHD monitor via display port

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience! Awesome Handheld!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been really impressed with this handheld. I've thrown a lot at it and barely had any issues. Once you tweak the settings a bit, it'll run anything like a beast. I tend to keep it plugged in since I'm not a huge traveller, so it substitutes my gaming PC when I'm too lazy to get my butt out of bed. Asus' support seems to be neverending. They seem passionate about pushing this product and I'm glad to see a company supporting something so heavily. I immediately upgraded my SSD because 512gb is hardly enough, i do wish they would've went the same route as Valve or Lenovo with offering higher memory options, but the process of upgrading is so easy it kind of doesn't matter. (Unless you're a real stickler about it.) I was skeptical at first, being my first handheld and all. But I don't regret this purchase at all. Great job Asus!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good alternative to the Steam Deck

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am really enjoying my Asus Rog Ally extreme but it's not perfect. Pros : - Runs games I play such as Fortnite because it includes Windows 11. - Driver support is very good out of the box because it includes Windows 11. - If you get the optional charger/dock, the Ally doubles as a portable PC. Cons : - The Ally uses Windows tablet/touch mode which can range from annoying to infuriating. In some cases you need an external keyboard to set things up due to the virtual keyboard. - Battery life is bad. Don't expect to get more than an hour and a half of playing something like Fornite with it on just the battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get everything set up but after that it ran all my games smoothly. Happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally is awesome.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a handheld computer it is so very awesome and extremely fast. Plays all my favorite games. Only wish the battery last longer but i carry around an external to help suppliment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's pretty decent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ally is pretty decent. There are some bizarre QA issues and running Windows occasionally dictates doing a random restart to get things working again, but I can't complain too much. Battery life is laughably bad, making launch day Switch seem like a top tier battery. Most games just work though, and it has enough power in the highest W profile mode to run a lot of fairly demanding games at low settings. Your mileage will vary here, though, depending on what your expectations are. If you have no PC and prefer this form factor, it's a good purchase. If you have a laptop, PC, or Steam Deck, it's hard to recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are familiar with using Windows OS then you should not have any problems using this device. Powerful handheld device and works great on the go. That said, be sure to bring a power brick with you as the battery life on this device suffers, which is expected due to the form factor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Travelling Gamers rejoice!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for gamers on the go a lot. Very impressed with how well it ran games of different genres. The console is very comfortable to hold. The only real mild complaint I have is that the battery life. Depending on the game and settings the battery can drain somewhat quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handhelds are heading the right direction

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for, a $700 low/mid range PC with a great screen and not great battery life. There's potential for handhelds to go somewhere, but it may take bit before we get there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful handheld device. Setup can be tricky and some things are a bit finicky but overall, it plays all my games I want to play at reasonable settings with a gorgeous screen, great sound and meh battery life (though that doesn’t bother me at all). I’ve had zero issues since I got it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent handheld but had issue early on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Erik,

      We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Rated 5 out of 5 stars

    Best pc handheld

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best, i absolutely love it. I built my own pc around feb this year and eventually it stopped allowing me to play games, then the Ally came out and its amazing. The graphics is very nice, its fast. The battery dies fast but i usually keep it plugged in if im gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If you have a steam deck youre still winning

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally has alot of specs that look better on paper but when you are using the device the cons start to show. The steam deck is a much more comfortable device its very apparent when picking up one device and then the other. The rog just seems like looks was more focused on than the actual hand-fit of the device. Battery life on rog ally is terrible. Be prepared to always be plugged in. Could be due to windows. The steam deck is easily getting 50% more battery while gaming. Steam os is great and hopefully we can get it on ally soon. If you have a steam deck KEEP it and if you want a handheld go for steam deck as the rog ally is still a bit experimental. The steam deck is a more practical device at the moment also being a few hundred cheaper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This device is awesome!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this device. The only issue is the storage and battery. I upgraded the storage to a 2TB ssd and it’s amazing. When looking at this product please know this isn’t a console it’s a computer and for a handheld computer it’s truly amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the initial turn on it was rough but after doing the updates and a few weeks later it’s been phenomenal been playing Diablo 4 and I am loving it battery could have been better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Device. Little difficult to navigate windows

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a steam deck before I purchased the Rog Ally Z1 Extreme. The device and game performance is 5 star but Windows is a little difficult to navigate (especially with the automatic mouse mode not working properly). The Armory Crate software has been getting better but still not as easy as SteamOS is for the steam deck. Once Asus releases AFMF drivers, the Rog Ally Z1 Extreme should be an absolutely amazing machine (AMD's version of Nvidia Frame Generation). I did have a MicroSD card die, but that may be because it was a low quality drive. Testing with a high quality Sandisk and has been fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best handheld device on market

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pr order my ally on announcement day. Best handheld gaming rig by far. I do not own a steam deck, I did not like steams software (personal reasons) and they launched with terrible specs. I do own backbone and Cloud system. The Ally has solved many problems I’ve had over the years trying to get “mobile” PC gaming. ROG Ally is awesome. My two issues why not 5* as everyone else, battery life, however I knew going into and will be connected to a wall most of the time with my 9’ foot cable. Second, RAM. Why oh why ASUS did you not put 32gb or allow upgrade. 16gb too low for gaming and experience crashing due to other systems not having enough RAM. All in all, happy to see the bar set decently High, for other competitors.. give us more RAM and upgradable analog sticks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally z1e

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great handheld, when you’re connected, it turns into a beast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great handheld could be better though.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product AAA games in the palm of my hands. They could have doubled the ram and had a better battery and larger storage option on purchase but all in all I love my ally

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, worried about Asus

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worried about SD slot problems and ASUS warranty issues. I get bad lag and every now and then when browsing. Great for low price though!

    I would recommend this to a friend