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Customer reviews

Rating 4.4 out of 5 stars with 9070 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 9,070 reviews
  • Rated 5 out of 5 stars

    It is very suitable for me.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to use it to play some steam games, you can lie down to play, play while waiting, and can also connect to the TV, watching movies and playing games are very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great but short battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great! I do love it. Just keep in mind it does have a short battery, other than that i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system!! Used all the way until the Xbox ally came out, not a single problem with it. Audio quality is pretty amazing as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not all it’s cracked up to be.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my unit on release day. Setting up was a hassle. For context, I’m an avid PC builder and I dual-boot my SteamDeck. I also owned the original OneXPlayer and built countless Raspberry Pi handhelds. I’ve installed Windows at least 150 times in my life, so I’m familiar with the process. The thing that made it so arduous is that ASUS has their software updates spread out in multiple different pieces of software. Getting everything set up was far more work than a standard Windows install, and actually felt like more work than installing/customizing for dual-boot on the deck. Once I got everything installed/updated, it seemed like I got a good unit. No sticky buttons, or any of the other major complaints that other early adopters had. The reason I returned it was that it just came nowhere close to living up to the hype. It was faster than the deck, but with some major caveats. Mainly, the battery. The battery life is absolute garbage. That combined with the machine rendering extra pixels for its higher resolution screen means that you really aren’t going to get better performance than the SD out of this thing unplugged. Plugged in, it performs great, but there was still nothing that the Ally could do that the SD can’t. I made a point to test all of the games that I tried to get running on my SD but just wouldn’t run well enough. Some of them ran better on the Ally but none of them were good enough that I’d actually try to play them. At the end of the day, the Ally was just a redundancy to the Steam Deck that was more of a hassle to use. I might have kept it if I didn’t own a deck (I do like to tinker), but I knew after day one that it wasn’t going to replace the deck for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CalRal,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0073" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    An amazing upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the ASUS ROG ally, I owned a stea, deck for about a year before getting this and I sold my steam deck literally 22 days after getting my ROG, the screen, buttons, speakers and performance are all better than the decks in my personal experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs games well, some minor issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally runs games well and I like having a portable device that can run windows. But there are some concerns i have with the device, especially when comparing to the Steam Deck OLED. The battery life on the Ally just doesn’t compare to the Deck. And there’s other minor issues that happens where the Ally will not let me use the controller buttons when playing the game. It doesn’t happen often, but I might minimize a game to check something and when i return to the game, sometimes the controllers do not work immediately. This happens despite changing between the different Ally modes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very capable handheld gaming PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device works great, quick and easy in-store pickup. I got it to replace my LCD steam deck, and the performance gains have been noticeable, especially using the Turbo mode with an increased VRAM allocation. Though a bit awkward on a handheld device, I have appreciated having the Windows 11 OS as it allows me to easily do a lot of the non-gaming tasks that I normally have to do at my desktop PC at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase and it was like brand new.... absolutely love it... works great with steam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From reviews online my expectations were low. So when I unboxed it and instantly became obsessed with it, it shocked me. Everuthing about this works great and I would recommend it to anyone looking for a hand held. I already recommended it to both my uncle and other close family as I was so happy with the experience. This is definitely for someone who has experience with tech though. I would not give this to anyone who might struggle with editting settings in BIOS or making sure your drivers are up to date. These experience were both smooth and efficient. However its not for someone new to those subjects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming handheld.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a WINDOWS 11 handheld computer and I love it. The screen is awesome and the speakers are great. I can play any windows game from Steam, GOG, or Epic. It feels comfortable in my hands. It comes with plenty of memory and has upgrade options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. It can run a lot of different games, depending on what you want to play and I love the customization of it, how in game you can easily adjust things like the brightness, the power draw etc. I will say it is a little pricey so if you're able to get a deal on it of some sort I would say get it then and to not pay full price and the battery does drain pretty fast, but I'm usually in my bed playing it anyway so its not a big deal as I can play with it plugged in or just play for a short time. Overall I think its really great and I love you can download multiple launchers to play whatever game you want, I would recommend getting this when you can

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld but …

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed playing with this product. Couple of things to consider is that it is heavy and you can get tired holding it. Second the battery life is not impressive. Depending on the games you wanted to play battery can last for AAA games near to 1 hour and 30 min. If you play some retrogames i heard that you can definitely pass the 2 hours with the silent profile that uses only 10W. I actually returned because for the price I believe that is better to get a gaming laptop or build a desktop. For retrogames and casual playing I recomend Steamdeck. I went for the route of building a gaming desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this devices since release day. Performance is impressive. Build quality is great and I have had zero issues with the hardware. As with any Windows based device, once you get past the initial setup and maintanance this thing is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great but….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requires more setup than I initially thought, but the screen is great and it’s a fantastic little computer. A lot of the growth required for the device is because of how new it is. I’m sure later down the year much of the software will improve.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    7/10 if not for Battery be a 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, needs better battery life as do all current handhelds. This is the leading in graphics and performance compared to steam deck and other hand helds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG ALLY Z1 extreme

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and picked it up the day it launched played it a ton it runs every game I’ve thrown at it. Enjoyed it a lot. I definitely recommend buying extra storage for it though because of how big newer games are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only recommend this to windows pc gamers windows is not a user friendly on this device and the battery life is its grates downfall but once you look pass that it’s a great system so far it as played every AAA pc titles with fps 40-80 medium settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC gaming in your hand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great product but you have to come into the experience with an open mind. This isn't a Nintendo Switch that you can hand to your 9 year old and expect them to be occupied. It is a pint sized powerful gaming PC in your hand and it comes with all of the needs of a normal gaming laptop. Some programs will crash some will take some love to get working. If you have the understanding and interest the Ally will change how you engage with games on a level you didn't expect. I'm old as gamers go and other priority have ruined my ability to sit and enjoy gaming as I once did. This little machine has brought me back in a way I didn't think possible. It's amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally is my best ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect device for playing games on the go. I bought this specifically for playing Diablo 4 while im not at home and now i use it for other games and its the perfect size and weight. So glad I chose this and got rid of the steamdeck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great, but there's a learning curve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that the software can be a bit of a headache but overall, it runs games great i just need to learn how to use it better.

    I would recommend this to a friend