Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 9,011 reviews
  • Rated 5 out of 5 stars

    Handheld power house

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld and quite the power house even after months of owning the device. Only issue would be battery life is rather short if you want to enjoy your game to its full potential.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. It can run a lot of different games, depending on what you want to play and I love the customization of it, how in game you can easily adjust things like the brightness, the power draw etc. I will say it is a little pricey so if you're able to get a deal on it of some sort I would say get it then and to not pay full price and the battery does drain pretty fast, but I'm usually in my bed playing it anyway so its not a big deal as I can play with it plugged in or just play for a short time. Overall I think its really great and I love you can download multiple launchers to play whatever game you want, I would recommend getting this when you can

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok but needs improvement

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to play most games without issue, could be more comfortable in the hands. Great for emulation as well. Battery dies quick when not plugged in

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a great device my only problem is the battery life isnt great thats all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming handheld.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a WINDOWS 11 handheld computer and I love it. The screen is awesome and the speakers are great. I can play any windows game from Steam, GOG, or Epic. It feels comfortable in my hands. It comes with plenty of memory and has upgrade options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great but….

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It requires more setup than I initially thought, but the screen is great and it’s a fantastic little computer. A lot of the growth required for the device is because of how new it is. I’m sure later down the year much of the software will improve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. I got it on sale and open box. Did a memory upgrade from amazon. It has handled anything ive played ark, nightingale and some fps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this devices since release day. Performance is impressive. Build quality is great and I have had zero issues with the hardware. As with any Windows based device, once you get past the initial setup and maintanance this thing is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good performance, average battery.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful device, battery not that good. The device is top tier, it can be a good desktop replacement, not so much a handheld due to its battery capacity while playing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good handheld for sure

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets a little hot but it is awesome. Definitely spring for the extreme, it is a huge difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is what the Steam Deck says it is.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck. The idea of a handheld gaming PC is a great one, but Valve’s offering really just does not have the horsepower to make good on that proposition. While it still has a lot of compromises and unstable performance, the ROG Ally has given me an experience that has been more in line with what I was led to expect on the Steam Deck. Windows hasn’t been an issue after setting the sleep button to Hibernate, as the Big Picture feature of Steam has essentially always been a SteamOS emulator. In summary, this product is what the Steam Deck advertises itself as, and unlike the Steam Deck itself, nothing less.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More and less impressive than expected

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and using this for a while, I can say that it both surpassed my expectations while not living up to the hype. It is a good enough alternative and having a full Windows handheld has good enough advantages. I was left feeling that more could have been done. Windows feels clumsy on such a small display and actively having to use Windows at times was less than desirable. Restoring the system is workable but not entirely seamless. Would I buy again? Thats a bit debatable considering whats on the horizon and the annual tech refresh cycle. I don't regret the purchase and I can use it well enough for medium level gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my ROG Ally

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only recommend this to windows pc gamers windows is not a user friendly on this device and the battery life is its grates downfall but once you look pass that it’s a great system so far it as played every AAA pc titles with fps 40-80 medium settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handheld pc with windows 11 u can pretty much do anything u can do with a normal pc running windows 11 plus its portable and plays pc games...been playing warzone 2 on this thing getting about 90-100fps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally is my best ally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect device for playing games on the go. I bought this specifically for playing Diablo 4 while im not at home and now i use it for other games and its the perfect size and weight. So glad I chose this and got rid of the steamdeck.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great handheld

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty impressive how well it runs some of the more demanding games when plugged in. Battey life and game performance drop quite a bit when unplugged. I returned the system after 10 days. My memory card stopped working and my joystick started drift a lot. Great idea and if they fix some of the issues I may get one again but I did not feel like helping Asus work or the bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0472" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    PC gaming in your hand

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great product but you have to come into the experience with an open mind. This isn't a Nintendo Switch that you can hand to your 9 year old and expect them to be occupied. It is a pint sized powerful gaming PC in your hand and it comes with all of the needs of a normal gaming laptop. Some programs will crash some will take some love to get working. If you have the understanding and interest the Ally will change how you engage with games on a level you didn't expect. I'm old as gamers go and other priority have ruined my ability to sit and enjoy gaming as I once did. This little machine has brought me back in a way I didn't think possible. It's amazing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite ready

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I did rate this product “Average”, I do think it’s a cool device. But currently, windows handhelds have a lot of room for improvement. Mainly in the battery department. The screen is good and the speakers sound nice. A major downside of this device is the horribly joystick dead zone. This is not a good device for shooters. IMO, the Ally is the best PC handheld but the concept needs time to mature

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0435" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Rated 4 out of 5 stars

    Great handheld console

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this almost everyday since I got it, runs amazing. Was a little confusing at first but once you figure it out it isnt bad at all. My only complaint is the battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would not recommend this to casual users

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To put it in a nutshell, this is an amazing device that requires patience. You are not holding an XBox in your hands, but basically a Windows PC. With that in mind, your experience is not going to be as smooth as it would on a device that does not have the additional features this does since it isnt solet dedicated to gaming. This also is an issue since the form factor may have some thinking its something that its not. Lastly, the screen itself is worth the price for savvy users. It literally showed me the difference between different sources and how much the colors pop and everything looks natural. Im not even a videofile but its turning me into one.

    I would recommend this to a friend