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Customer reviews

Rating 4.4 out of 5 stars with 9070 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 9,070 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A work in progress but a fun one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to receive this device, and I had fun setting it up and customizing it to my liking. I didn't like waiting for ASUS to update it to fix various problems at launch, though. It took about a month but I would say the device is usable in most cases and will continue to improve. Windows seems unoptimized for the Ally, but it's manageable if you know how to work with Windows 11. If you can't stand Windows don't buy this. But it's the most powerful and capable hand-held gaming device yet and will only get better in the future. The massive hate is undeserved, but keeping ASUS accountable is still important going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect On-the-Go Gaming Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device for on the go playing. I was skeptical at first due to the early reviews, but the firmware that came out prior to release seems to have fixed a lot of the issues. Pros: + Great performance + Controller has good tactile feel and is responsive + Overall better grip and comfort compared to Steam Deck + Excellant picture quality with vibrant colors Cons: - Takes a little work to get controller profiles setup for some games - Windows needs work for this style of device, this is a handheld not a desktop device - Wish it came with built in 1TB storage, although you can also use Micro SD (UHS-II) cards for additional storage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great handheld

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty impressive how well it runs some of the more demanding games when plugged in. Battey life and game performance drop quite a bit when unplugged. I returned the system after 10 days. My memory card stopped working and my joystick started drift a lot. Great idea and if they fix some of the issues I may get one again but I did not feel like helping Asus work or the bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0472" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Ally kit a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried my friend steam deck and I thought this was way better. Smaller than the steam deck fits in the hands better and pretty manageable. I highly recommend the dock too. I'm able to hook up the TVs and monitors and all sorts of things. I believe this is using the newest AMD Ryzen extreme mobile chipset based off of the smallest 3 nanometer manufacturing technologies possibly by TSMC. This thing performs better than my 3-year-old alienware laptop. I highly recommend getting a one terabyte card because you will be playing AAA games on it and they take up a lot of space. Just like PC or Xbox or PlayStation 5. But if you're looking for it all in one solution and need a new computer it runs on full windows 11 with optimization and custom software by Asus which is very good really helps with the interface

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my ROG ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase! I was a little skeptical at first, but this turned out to be very worth it. I love how much of a multi purpose this is. I love my ally!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Such convenience!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a handheld PC like this has been great! In the home i stream games too it via Moonlight and with wifi 6 and AV1 encoding/decoding the latency practically non existent! Outside the home being able to load up FFXIV when im on wifi has been a game changer! Offline games are of course much easier to deal with. The other day inwas at Disney world and while waiting for a show i was able to quickly check my retainers in FFXIV and send them on ventures! Loved that. Playing lying in bed, fantastic, the Z1 Extreme is wuite powerful, and Asus has been committed to improving this device which is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great mini gaming pc but battery runs out rapiddly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good, the only thing I don't give 5 stars is the battery that runs out really fast, but plugged to a good power bank it just runs perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love gaming on this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so much more than my Steam Deck. The battery isn't fantastic but not a problem if you don't mind being plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good handheld for sure

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets a little hot but it is awesome. Definitely spring for the extreme, it is a huge difference

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect device for on the go also fast and easy

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This thing is amazing! It’s played everything I throw at it. Would definitely recommend for a computer gamer wanting more portability!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best handheld pc ever. Love. I take it with me every where I go

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I Returned the Legion Go for This

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Legion Go and returned it to buy this. Main reasons I prefer this over the Legion Go/Steam Deck: Runs Windows (vs Steam Deck) 16:9 resolution (vs Legion Go) Button layout (vs Legion Go) Much lighter (vs Legion Go) The Legion go had some significant problems running some games because of the odd resolution. The screen is nicer, but that doesn't matter when it can't play the entire library. The games that did run well had control issues because of the strange button layout.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it… I can see what see and purchase Steam games and continue playing my xbox games on the go. Just watch those updates

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Better than I expected. Some minor issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen, speakers and performance are better than I thought. There are some bugs need to be fixed. User experience in docked mode is not good. I like the overall design but if there is a gen 2 in the future, I would love a second USB-C

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awsome handheld gaming system!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little powerhouse is an excellent gaming computer in the palm of your hand. Extremely portable and fairly easy to use. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love this thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super solid piece of hardware. Runs great. Quite and cool. Wish battery life was better but what can you expect. Plastic also feels a little cheap, but hasnt caused any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fine fast loading awesome graphics lil heavy heats up to hot fast I assume its ok at high heat temps

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Solid little Computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid little computer which perfectly meets my gaming needs. Powerful enough to play all the games I love on the go. Perfect for traveling and even better with the external battery pack I have.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Easy Pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the better purchases I’ve made in a while. Easy to setup and game right out of the box. Can play lots (but definitely not all) of modern titles. Only down side is poor battery life depending on what you’re doing. But if you want a powerful gaming handheld this is easily the one to grab.

    I would recommend this to a friend