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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 9,011 reviews
  • Rated 5 out of 5 stars

    Best Handheld PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming handheld on the market! I love this console.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer’s Remorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this device at all it has windows 11 on there so if your not familiar with it and all its little issues that go along with it then this is not for you. Tinkering is a must to get most games to a playable state, which is fine but if your coming from console “this is not plug and play” like say a steam deck and or Nintendo switch. Battery life is terrible plan on purchasing a power bank and or be somewhere that has an outlet. SD card reader is a common problem with this item, this can be remedied by installing a ssd inside the unit and or using adapters on the outside of the unit which in turn will work also. Choice is yours when it comes to purchasing this device personally I wish I would have returned it during the 15 day warranty that Best Buy offers, but now I’m stuck with it going to put it up on eBay or marketplace to get some money back from my investment. More power to those people who swear by this device that’s cool just realized it’s not for me and that’s fine also

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0458" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    A dad’s gaming delight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has quickly become my favorite gaming companion. This device has proven to be an absolute delight, captivating me from the moment I picked it up. One of the standout features of the ROG Ally is its portability. It allows me to escape into the world of gaming even when I’m away from my Xbox or gaming PC. The convenience of having a powerful handheld system ensures that I can enjoy gaming wherever and whenever I want. Whether I’m commuting, traveling, or simply relaxing at home, this device has become my go-to gaming solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the Asus Rog Ally Extreme for over a week. I previously owned the Steam Deck Oled and have been curious about the ARA Extreme since its release. I was on the fence about the ARA because it is a Windows device and battery life. First off, the battery life of the ARA is not great but is comparable to the Steam Deck LCD version. The fan noise is a lot quieter than the Steam Deck OLED and I like that I can control the performance, CPU, etc. I love the color, form factor, and screen. I feel that the device is just enough for the casual gamer that I am. Lastly, Invest in a portable battery for the device. I recommend the Anker 735.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good road computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this device on a recent 10+ flight. On performance mode, it got me a good few hours of playing time. I attached the usb charger from the airline seat, and although slow, added additional playing time. The controls were good, although a little uncomfortable holding up the device while playing. It really helped pass the time on a long flight. Being able to use this as a desktop computer also helped a lot while on vacation. Not sure I will use this while I'm at home, but definitely has huge advantages on the road. I played Titan Fall 2 on this trip and had no problems with the game. It played really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect just perfect it has some of the best performance it’s definitely better than the steam deck Is it worth $700 it’s complicated because you are getting 2x the performance and a better screen so for me it’s worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good recommend 10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the ally if u like to have the portability like a switch but like the play PC games I find it comes in handy whenever I'm out and about or if I'm busy doing something at like a DMV or something just connect it to my phone's hotspot and then I can play all my favorite games I can play on my computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nearly perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very capable gaming handheld , only complaint is battery life. Outside of that it can handle most modern games at playable frame rates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well, nice to not have to check compatibility …can play all my PC games. Feels more solid than switch (probably due to lack of detachable joycons). 512GB isn’t much, so I immediately upgraded to 2TB SSD and 1TB micro SD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value to get into PC gaming today

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a few hardware problems with the sd card reader but it's fairly easy to upgrade the Internal drive and replace the sticks when they go bad so it gets points for repairability in other stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME so great. Very portable loved thing device. Very powerful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for a few week's now and i use itnalmost daily. I did a lotnof research on handhelds before finally buying this one. This product is definitely the best. My only complaint is battery life. You can only use the cord it comes with to charge. My other cords that fit will not charge this device. Im not sure if the adapter makes it so all chargers work but overall im satisfied with this device just wish the battery was better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Handheld Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid handheld device! I ended up buying the legion go, steam deck go and the ROG ALLY. I tried them all out and even though I did like the screens on the others the performance on the Ally was what caught my attention. I've been playing Starfield with no issues, the Go and Steam deck had a jumpy screen and after a few minutes I had to stop. And once you install the Steam app you are good to go. Memory wise you will need to be cautious as it only has a 512GB harddrive. Storage will become an issue. I plan on adding 2TB card but not till i actually need it. My vote is on the Ally if you are trying to decide which one you will be pleasantly suprised with the Ally!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Mighty lovable beast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily runs top AAA s at respectable frame rate. no issues at all. sound quality is mind blowing in games and display is way ahead of Steam Deck. found thumb sticks to feel cheap but in compare to Steam Deck but performance blew me away that I can easily bear with that plus I found windows not be as bad as many reviewer mentioned and infact easier to run multiple game stores and Xbox game pass is a unmatching value if you ever wanted to compare. overall super satisfied and will for sure sell my steam deck! I just wanted to thank Bestbuy for making this conveniently available at my and many other locations. Great purchase that you will never regret if you ever thought about having your games on the go. Can easily replace your desktop computer too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, a little issue when opening the keyboard when first use but know I figured it out. Gaming is good but I wish the battery could last longer, it's really light and a good size, already upgraded to a 2tb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient for gaming, has good graphics. Doubles as being able to use for PC related things (word, excel, school). More portable than a traditional laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the ROG Ally so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great piece of tech! I've never been much of a PC gamer, but this has swayed me. I've been playing games on it I've intended to play for years across Steam, Game Pass, and the Epic Game Store. And I even discovered I could use it for ultra-portable full-PC work in a pinch. (For me, the question is always, "Can it write?" And the Ally certainly can.) I know some people don't like the fact it has full Windows, but this is a big plus in my case. I wasn't certain I would actually use the Ally, but thus far I've been using it every day and absolutely love it. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great product just changed my mind and returned it but overall fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over all it’s good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product honestly. Although open box does not come with a charger, you can easily get one off of amazon for like 20-30$. It’s a big savings if your looking to purchase. The only downfall is the battery life but as these products continue to come out they will figure out better battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, great for on the go gaming or last minute homework

    I would recommend this to a friend