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Customer reviews

Rating 4.4 out of 5 stars with 9071 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 9,070 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is the kind of thing we dreamed of

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ROG ally is amazing. I can hang out with my wife where ever she is and still be able to play my ever growing game library. I'm in school 12 hours a day 5-6 days a week and I found that I was not allowing myself anything that I enjoyed. This has allowed me to get back into one of my favorite hobbies. IT IS A WINDOWS COMPUTER. That means you will have to tinker with settings, deal with bugs, and still sometimes get some headaches. It is not plug and play, but if you are used to PC gaming this is a tremendous tool in your toolbox. I was mourning the money I spent at first, but after 2 hours with it playing cyberpunk on my couch while my wife watched tv as we chit chat made it all worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Good when windows not wonky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance awesome screen. Just it is on windows no fault to it but just not as seemless as a steam deck. If you’re comfortable with windows it’s a home run

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Buyer’s Remorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this device at all it has windows 11 on there so if your not familiar with it and all its little issues that go along with it then this is not for you. Tinkering is a must to get most games to a playable state, which is fine but if your coming from console “this is not plug and play” like say a steam deck and or Nintendo switch. Battery life is terrible plan on purchasing a power bank and or be somewhere that has an outlet. SD card reader is a common problem with this item, this can be remedied by installing a ssd inside the unit and or using adapters on the outside of the unit which in turn will work also. Choice is yours when it comes to purchasing this device personally I wish I would have returned it during the 15 day warranty that Best Buy offers, but now I’m stuck with it going to put it up on eBay or marketplace to get some money back from my investment. More power to those people who swear by this device that’s cool just realized it’s not for me and that’s fine also

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0458" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Accessories = 5 Stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this device for 24hrs and noticed it's been getting mostly 4 stars reviews. Even though it's been only 24 hours. This device isn't 4 star device. The power drain when playing higher spec games is a thing. If you don't play with the specs to change that. The storage isn't that much if you're planning to have those games stored on the device. Now i purchased a M.2 2330 2tb NVMe storage to replace the one included. I purchased Anker 737 power bank. With those two things those 4 stars review would become 5 stars. I only had it for 24hrs so i'll let the other reviews explain the other aspect, but with cloud gaming, pc gaming and emulating gaming. This is the future consoles of gaming here. Give it a shot or wait to the big name players to catch up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as gaming goes, this device is a must, The quality and performance is on another level. The only draw back is the SD card issue that I hope gets fixed by Asus.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great portable pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great! It's portable and small plus the fans are not loud. I just wish the battery life was better and that there were protective cases available.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Short battery but great performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ally is alright. Battery could be better, but overall performance is really good.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    I definetly love it, but..there is a but...

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far, i enjoy every si gle AAA game ive played on the rog ally, other than having problems with the R button on one of a few games. The battery is a big problem for me on this one, i also own the steam deck and the battery is better personally. But on this part on the rog ally j love the fact that i dont need 3rd party software to play certain games. But ither than that i love it, in my humble opinion it needs more time and updates, as of now and sadly i am hoping for a powerbank to give me a little bit of extra juice. Ps:materials do feel a little bit to cheap, analog sticks,buttons and shell.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device can take it anywhere and less bulky then a computer

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerhouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It is a handheld powerhouse. If you are into PC gaming and want a handheld then buy this machine. Sure battery life isn't fantastic but what do you expect running such a robust hardware cpu?

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Sick!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sinister device! I use it for media playback and of course gaming. It can run any emulation of any console and even handle AAA games. Star Rail runs like a dream. Great idea on me to buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Really good almost great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good device, it's not perfect but it works great. There are times when it's clunky to use for typing but the more you use it, the easier it gets. I found using either reddit or asus for the recommended game settings gives the best results. Following those settings can make the difference between keeping and returning the device. The last problem is it should come with a 1tb hard drive. The 500gb fills way to fast. I would only purchase the extreme version and highly recommend purchasing a larger hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I use it both as a portable gaming device and as a small personal computer. If you want the windows experience this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient for gaming, has good graphics. Doubles as being able to use for PC related things (word, excel, school). More portable than a traditional laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Loving the ROG Ally so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great piece of tech! I've never been much of a PC gamer, but this has swayed me. I've been playing games on it I've intended to play for years across Steam, Game Pass, and the Epic Game Store. And I even discovered I could use it for ultra-portable full-PC work in a pinch. (For me, the question is always, "Can it write?" And the Ally certainly can.) I know some people don't like the fact it has full Windows, but this is a big plus in my case. I wasn't certain I would actually use the Ally, but thus far I've been using it every day and absolutely love it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The only handheld i need

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great and smooth especially for anime games, i even installed other emulators game and it would spetacular. Battery is pretty bad, but i always play it plugged in so i dont mind it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for a few week's now and i use itnalmost daily. I did a lotnof research on handhelds before finally buying this one. This product is definitely the best. My only complaint is battery life. You can only use the cord it comes with to charge. My other cords that fit will not charge this device. Im not sure if the adapter makes it so all chargers work but overall im satisfied with this device just wish the battery was better.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG FAN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of this product. Love how im able to use it when im away from my PC to still remain playing with friends. The battery itself is short but with the introduction of these pc handhelds its not uncommon

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Do all machine!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Only downside is the battery life, but its great for playing games around the house snd not being tied down to a desk or TV. Would recommend 100 out of 100 times.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love My Rog Ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like handheld gaming and the ability to have the power of a low end pc with xbox compatibility this thing is for you o have over 300 hours logged with my ally it restored my love for gaming as a 34 year old.

    I would recommend this to a friend