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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 9,011 reviews
  • Rated 5 out of 5 stars

    3 years later and it still packs a punch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing still does not cease to amaze me. Just this morning I was sitting on my couch playing battlefield 6 getting 60 frames per second with optimized settings. If you are unsure of the handheld PC market, you cannot best this thing in terms of price vs performance for an entry level purchase. Perfect for on the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool idea, poor execution. Would wait a few years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good concept but until the chips are more powerful or you are a console gamer it's really jarring going from 75-120hz down to 35 and then even worse when even on simple games like Super Mega Baseball you unplug it and the FPS tanks to 25 so you have to turn it up to consume 25-30w to get a stable 30 with lowered settings and using upscaling (RSR driver level) which chews through the battery. Build quality was okay. Needs a stand that isn't made of cardboard especially on the Extreme model at 650 bucks IF you find it on Sale after tax.. Can't have a Switch like stand or at least on made of plastic? This is a bit nit picky as you buy it for handheld mode but I'll give it that it has decent cord length but it's just not ready. Wish Nvidia would make one with an Arm chip and GPU with Tensor cores to use DLSS upscaling so at least you get decent upscaling. May look into the Claw since it has XESS but it lacks the support of DLSS. Also I saw the cpu running under 1ghz at 25w mode and it was what was holding back the game. AMD has a ways to go on APUs still for handheld at least. Performance plugged in is night and day from unplugged even turning the power up all the way won't be as stable on battery and its noticable. Couldn't get Cyberpunk playing at low Steam Deck settings at a stable 30fps at 720p either even on wall power without it so aggressively upscaled you can't make heads or tails of what's going on.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0359" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    I wish this existed in my teen-gaming years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of the greatest pieces of tech ive had the opportunity to hold in my hands. An emulation beast, affordable thanks to that ML cut-back of the Ryzen 7 7840u. High refresh rate and really low response time delay. Those speakers can speak from every angle. Its an amazing time to be a gamer, apart from the broken AAA titles being released, emulation will be your best experience here from Odyssey to Switch. Hopefully next rendition of an ASUS handheld places the SD card somewhere where little heat is being generated, also wishing soon Windows is released with a handheld/gaming version without all that unnecessary background processing for a gaming device that drain the battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for on the go gaming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for on the go gaming. Good performance for the price. Battery life could be better but it's okay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I can't leave home without it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is awesome, comfortable to hold for long periods of play. The battery life is a joke, but it's great for short play sessions during my lunch break.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Portable Gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for travel. Some games require WiFi, so not completely off grid. Nice resolution. Had to get a higher SD card for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent! Powerful! Portable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very powerful device! I bought a dock and gaming keyboard and mouse and it runs perfectly. Playing all my pc game’s traditionally AND portable! One of my best / most used purchases In a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Purchase!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld gaming pc! This definitely exceeded my expectations and the software it comes with is very polished and optimized. I love all the overlays that are implemented so it makes using the device easier. Armory crate is a must and makes the whole experience feel very console like. The fact that it’s also windows 11 makes it possible to mod games and achieve everything your desktop can do. In my experience 512gb of storage is enough I already own a desktop and I usually play one single player story game at once so 512 is plenty. I’m currently playing atomic heart and always get over 60fps on medium to high settings at 1080p. I’d definitely recommend this it’s awesome to be able to bring your pc everywhere you go

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery life ehhh…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good. If you want a portable gaming machine to play without being plugged in then buy the Ally x instead. Pretty good performance though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Christopher P,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0562" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Rated 5 out of 5 stars

    The BEST handheld on the market

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best handheld on the market. While Windows isn’t quite as smooth as SteamOS, this device FEELS amazing to play on and it allows me to play all of my Game Pass titles, Steam titles, and so much more. Definitely my best purchase this year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If it had 32GB it'd be amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one at launch and returned due to issues, gave a refurb a go and will be returning also due to issues, but the software and BIOS updates have been nothing short of amazing - and this is ASUS we're talking about, who make some of the absolutely worst software inflicted on the PC industry. I disable the auto-install of armory crate on my motherboard but the ally variant is solid. I am pleading with you ASUS, hall effect sticks and 32GB at max speed for the Z2 Extreme variant and it'll be an absolute success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Killer handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I want it to do no slowdown runs smooth lightweight decent battery and the ability to connect to tv for big screen gaming is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great gaming device. Definitely got my moneys worth!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    small but mighty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main thing I believe everyone gets wrong when they buy is that they think it's a switch. Wrong it is basically a very small gaming laptop that if you want to have the best performance you need to keep it plugged in. but for everything else it is easy to set up and plays everything I have thrown at it. I would warn you though make sure you play games that are more for controllers than keyboard and mouse because you can connect them you just have to have a Bluetooth version of them. Lastly, you can play it on battery just note it will drain very fast maybe will last 2 hrs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great device i use it as my main pc all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rog ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i been using it since i got it and everything that i do the rog ally can handle it i really love that i also been playing heavy games and it taking it like nothing i really recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for playing AAA games. Battery life is not great and there are sometimes software malfunctions with Windows 11, but overall a powerful device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog Ally Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great handled gaming device. It can’t handle the newest AAA games but plays other games very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's Solid/but runs hot.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great platform. Set the standard for others. I'd definitely purchase again in the future. It runs a bit hot, but to be expected for first gen. Honestly it's worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hand held on the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this handheld! Of course it cant play everything out there but being able to play assassins creed shadow, space marines 2, should be enough to say how much it can handle. Definitely reccomend this for anyone wondering if its worth it

    I would recommend this to a friend