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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 9,011 reviews
  • Rated 5 out of 5 stars

    Fantastic for new and older games!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have run Diablo IV on it as well as retro games through Steam assisted by EmuDeck. Such a great piece of hardware. I love that its full Windows 11 and can be tailored to your needs instead of being at the mercy of firmware updates from a single source. Armory Crate by ASUS is efficient enough and everything else can be handled in Windows. I recommend the $65 wall adapter that also serves as a go between for USB-C and HDMI. It is great if you want to dock the handheld from time to time. I’m seriously also considering thr external GPU for future updates to this portable gaming computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product OK storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs everything very well, has a pretty good battery life. The storage is only 450 gig which is fine for the device, Im going to upgrade mine soon but overall a great device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best purchase I've ever made!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing still blows my mind, and I've had it for a week. Just downloaded battlefield 2042 yesterday, and it plays it so well. I'm blown away at how convenient tech has gotten.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm seriously impressed with the ASUS ROG Ally handheld. This thing is a game-changer, and I'm not even exaggerating. The graphics are mind-blowing for a handheld device – it's like having a mini gaming PC in my hands. And guess what? It charges crazy fast too. No more waiting around to get back into action. The controls are buttery smooth, and I've lost track of time just diving into games on this thing. Plus, the design is just top-notch. It's sleek, it's modern, and it feels great to hold. Seriously, if you're into handheld gaming, the ASUS ROG Ally is where it's at. It's like ASUS read our minds and delivered the goods. Fast charging, killer graphics, and pure gaming awesomeness – what's not to love?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this little thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my rog for about 3 weeks now and I absolutely love it. I'm not really a PC person - at least not right now - so getting a rog makes a ton of sense as my other "nintendo switch". I've also expanded the internal SSD so now I have approximately 2TB of storage instead of the original storage amount, and that makes a ton of difference! It does what it says and that's a wonderful thing. After upgrades and updates, I can control my mouse freely with my right stick and some keys - that's a nice little touch. If you happen to grab one that's open box but in great condition - like I did - it's 100% worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this new ROG ALLY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this so so much because it has great graphics and it's not so so easy to transport.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of both worlds!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it Great device I have a lot of fun playing on it Best of all I can take my PC library on the go with me definitely would say get one if you can.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and looks great and it is very comfortable to play but the only down side is of course the battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ambitious but Needs Work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying the ASUS ROG ALLY, I was very confident that there would be some bugs/issues early on with the device. As a PC gamer, I was very intrigued with this product since it was announced. For the most part, the ROG ALLY peforms fairly well. However, the latest bios update provided by ASUS has cut performance by 15-25%. In many games, that is a massive performance hit, even at the lowest settings. There is also some issues with deadzones on the controls. I am worried because ASUS made a widespread announcment that the deadzone issue is equivalent to that of compeititor brands. A response like that hase very worried by how much adequate updates this ASUS product will receive. Overall, games such as Call of Duty Modern Warfare have performed exceptionally well. Many games that do not peform very well such as Hogwarts Legacy are not at fault of ASUS but poor game optimization. The ROG ALLY surely has great ambiitons, but one just has to wonder, will ASUS do their part in porperly updating this down the road?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I've made in a while, if you're looking for something to travel or walk around the house and game. It works perfect. Also, if you get the dock it works great as a gaming computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Level Gaming is here!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say this is one one the most innovative pieces of tech in a long time.High end gaming at the palm of your hands!Will require alot of updates at first but once you get past that its truly a joy to play...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plays games well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than windows being jank, it's a great pc handheld! Played my games well and I didn't run into to many issues. The battery could be better and the asus interface needs some finessing, but if it's on sale and you don't already have a pc handheld then this is a great option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld play GOG, Steam, Epic, and xbox gamepass also allows you to stream from your xbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take your gaming to the next level.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other the the sd card slot being an issue, which i knew about ahead of time, i love this device. Plays anything i throw at it and feels great when holding.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommend you buy, ONLY on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this handheld for my birthday and I think its decent, but after a software update from ASUS there has been a pretty annoying software bug. Whenever you use the Legacy Command Menu that was replaced by a new menu, and you open the menu to switch power options, it bugs the controls and switches between Desktop controls and Gamepad controls and it gets annoying when i'm unable to control my game. Second bug i have notice is when I play a game, at certain random intervals it would boot me to the home screen of Windows. This is only recommended at cheap prices or when on sale.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam,

      Thank you for sharing your experience with the ROG Ally. We apologize for the inconvenience caused by the software bugs you encountered after the recent update. Your feedback is very valuable, and we will ensure it is passed along to our product team for review.

      In the meantime, we recommend the following troubleshooting steps in FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0620" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 5 out of 5 stars

    great value and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. it has definitely been one of my best purchases. I bought the asus adapter from best buy also and together I have a gaming pc and regular computer for regular tasks. Love this thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful and amazing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best gaming device I've ever owned. so portable and very useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good handheld, just not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair, the ROG Ally is a very good gaming handheld but after using for a few days I returned it and got a full refund (thank you Best Buy!). The system just didn't feel right and using Windows on such a small screen was unpleasant. But that was me so don't be dissuaded by my impressions. In many ways it's superior to the Steam Deck that I ultimately ended up buying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all the consoles, a desktop and a laptop PC so I'm familiar with gaming on Windows. The original setup is easy if you rememner it's a hand held PC. I recommend hooking the Ally up to a docking station to run windows updates, install steam, game pass etc. and after that you will be ready to roll. Price is great when on sale, and I hear the SD card slot overheats and destroys your SD cards. Those are my only reasons for 4 stars and not 5. Oh and yes it plays Modern Warfare III.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely everything I wanted and more. Yes, the battery life leaves something to be desired, but I haven’t glitched out of any games. I have played Overwatch 2 online with no lag +60 FPS. Can’t wait for more!

    I would recommend this to a friend