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Customer reviews

Rating 4.4 out of 5 stars with 9071 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 9,070 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm seriously impressed with the ASUS ROG Ally handheld. This thing is a game-changer, and I'm not even exaggerating. The graphics are mind-blowing for a handheld device – it's like having a mini gaming PC in my hands. And guess what? It charges crazy fast too. No more waiting around to get back into action. The controls are buttery smooth, and I've lost track of time just diving into games on this thing. Plus, the design is just top-notch. It's sleek, it's modern, and it feels great to hold. Seriously, if you're into handheld gaming, the ASUS ROG Ally is where it's at. It's like ASUS read our minds and delivered the goods. Fast charging, killer graphics, and pure gaming awesomeness – what's not to love?

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I do wish it was a little less bulky. Other than that, for the price and portability aspect, this machine is great. Plays a decent chunk of old and new games

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    If it had 32GB it'd be amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one at launch and returned due to issues, gave a refurb a go and will be returning also due to issues, but the software and BIOS updates have been nothing short of amazing - and this is ASUS we're talking about, who make some of the absolutely worst software inflicted on the PC industry. I disable the auto-install of armory crate on my motherboard but the ally variant is solid. I am pleading with you ASUS, hall effect sticks and 32GB at max speed for the Z2 Extreme variant and it'll be an absolute success.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Next Level Gaming is here!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say this is one one the most innovative pieces of tech in a long time.High end gaming at the palm of your hands!Will require alot of updates at first but once you get past that its truly a joy to play...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good handheld device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great device. If you want a device with no restrictions and no compatible issues and with awesome power for a handheld then this if for you. just beware of normal windows problems. Don't expect to have a smooth console like experience with this device like the steamdeck. There are lots of pros with this device as well as lots of cons. Just be sure that the pros outweight the cons for your specific use case.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Powerhouse for the size

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Armory crate is a bit annoying from time to time but all in all this is a powerful little PC as portable as a Switch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I've made in a while, if you're looking for something to travel or walk around the house and game. It works perfect. Also, if you get the dock it works great as a gaming computer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Cool idea, poor execution. Would wait a few years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good concept but until the chips are more powerful or you are a console gamer it's really jarring going from 75-120hz down to 35 and then even worse when even on simple games like Super Mega Baseball you unplug it and the FPS tanks to 25 so you have to turn it up to consume 25-30w to get a stable 30 with lowered settings and using upscaling (RSR driver level) which chews through the battery. Build quality was okay. Needs a stand that isn't made of cardboard especially on the Extreme model at 650 bucks IF you find it on Sale after tax.. Can't have a Switch like stand or at least on made of plastic? This is a bit nit picky as you buy it for handheld mode but I'll give it that it has decent cord length but it's just not ready. Wish Nvidia would make one with an Arm chip and GPU with Tensor cores to use DLSS upscaling so at least you get decent upscaling. May look into the Claw since it has XESS but it lacks the support of DLSS. Also I saw the cpu running under 1ghz at 25w mode and it was what was holding back the game. AMD has a ways to go on APUs still for handheld at least. Performance plugged in is night and day from unplugged even turning the power up all the way won't be as stable on battery and its noticable. Couldn't get Cyberpunk playing at low Steam Deck settings at a stable 30fps at 720p either even on wall power without it so aggressively upscaled you can't make heads or tails of what's going on.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0359" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    rog ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i been using it since i got it and everything that i do the rog ally can handle it i really love that i also been playing heavy games and it taking it like nothing i really recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great for on the on the go or travel system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go or if your traveling. You can connect to a TV or monitor or play handheld. Games are pretty graphic and sweet.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Great computer alternative

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little on the go setup. Surprised the capability to run large developer games. You aren't missing a thing gaming wise with this.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! I like the system and it connects to my steam library. Im able to change fps, and all those specs as needed. Battery runs out in 2 hrs at lowest settings with battery saver. The system charges fully within 1 hr. Good for light and occasional gaming. I ran ff7 remake on lowest setting and graphics were still impressive !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Great for on the go gaming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for on the go gaming. Good performance for the price. Battery life could be better but it's okay.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    The best purchase I've ever made!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing still blows my mind, and I've had it for a week. Just downloaded battlefield 2042 yesterday, and it plays it so well. I'm blown away at how convenient tech has gotten.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Good product OK storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs everything very well, has a pretty good battery life. The storage is only 450 gig which is fine for the device, Im going to upgrade mine soon but overall a great device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely everything I wanted and more. Yes, the battery life leaves something to be desired, but I haven’t glitched out of any games. I have played Overwatch 2 online with no lag +60 FPS. Can’t wait for more!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Glad i got it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Having seen the pre-release reviews i was nervous, but so far it has met or exceeded everything i want it to do. Just wish the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this little thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my rog for about 3 weeks now and I absolutely love it. I'm not really a PC person - at least not right now - so getting a rog makes a ton of sense as my other "nintendo switch". I've also expanded the internal SSD so now I have approximately 2TB of storage instead of the original storage amount, and that makes a ton of difference! It does what it says and that's a wonderful thing. After upgrades and updates, I can control my mouse freely with my right stick and some keys - that's a nice little touch. If you happen to grab one that's open box but in great condition - like I did - it's 100% worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Get the Steam Deck OLED instead

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more difficult to use than the Steam Deck due to this running Windows 11. If you can get over the inconvenience of trying to run Windows 11 on a handheld device with no keyboard or mouse and on a very small screen, then yes you can do more than a Steam Deck. Other than that, the Steam Deck OLED has much better battery life, is easier to use, and doesn't require a TON of updates out of the box. Asus' Armoury Crate software is NOT designed for this machine, and I had to factory reset the device twice while trying to get the necessary firmware updates installed due to the software crashing mid-update. Also, any device manufactured in 2023 is likely to suffer joystick issues, so buyer-beware as Asus says they will cover it but has been known to deny coverage if you even opened the device to, say, install more storage. Oh, and don't forget about the SD card slot issues with it being right next to the fan exhaust!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0256" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing piece of computer engineering it runs games great and for how compact it is it put up a pretty good fight as a gaming “computer”

    I would recommend this to a friend