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Customer reviews

Rating 4.4 out of 5 stars with 9071 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 9,070 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely everything I wanted and more. Yes, the battery life leaves something to be desired, but I haven’t glitched out of any games. I have played Overwatch 2 online with no lag +60 FPS. Can’t wait for more!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Glad i got it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Having seen the pre-release reviews i was nervous, but so far it has met or exceeded everything i want it to do. Just wish the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this little thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my rog for about 3 weeks now and I absolutely love it. I'm not really a PC person - at least not right now - so getting a rog makes a ton of sense as my other "nintendo switch". I've also expanded the internal SSD so now I have approximately 2TB of storage instead of the original storage amount, and that makes a ton of difference! It does what it says and that's a wonderful thing. After upgrades and updates, I can control my mouse freely with my right stick and some keys - that's a nice little touch. If you happen to grab one that's open box but in great condition - like I did - it's 100% worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Get the Steam Deck OLED instead

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more difficult to use than the Steam Deck due to this running Windows 11. If you can get over the inconvenience of trying to run Windows 11 on a handheld device with no keyboard or mouse and on a very small screen, then yes you can do more than a Steam Deck. Other than that, the Steam Deck OLED has much better battery life, is easier to use, and doesn't require a TON of updates out of the box. Asus' Armoury Crate software is NOT designed for this machine, and I had to factory reset the device twice while trying to get the necessary firmware updates installed due to the software crashing mid-update. Also, any device manufactured in 2023 is likely to suffer joystick issues, so buyer-beware as Asus says they will cover it but has been known to deny coverage if you even opened the device to, say, install more storage. Oh, and don't forget about the SD card slot issues with it being right next to the fan exhaust!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0256" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing piece of computer engineering it runs games great and for how compact it is it put up a pretty good fight as a gaming “computer”

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love gaming on my ROG Ally. I wish the battery lasted longer. But aside from that, I definitely recommend for on the go gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and looks great and it is very comfortable to play but the only down side is of course the battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cant stop playing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek design and playing games on this console. Graphics are great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pricey BUT worth every penny. Definitely the best product on the market

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    BEST PURCHASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The bad thing about it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive, a powerful, versatile and perfect console to play the best games, many options to choose from, and entertain yourself for many hours, and do other things (many, in fact), you have to be subscribed to Xbox, playstation or steam, but hey, nothing is free in life, and less good things. The battery lasts depending on what you are doing, it is adaptable, however the long charger gives you the opportunity to continue enjoying even if the outlet is not nearby. I just wonder. Why doesn't it come with a case or something to keep this amazing console safe when not in use. The bad thing about it; nothing, so far, A day it doesn't have enough hours to enjoy playing with. Many features I'm still discovering...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 star, cost more than my first car.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a "Pocket" sized gaming PC. I've even run Starfield on it at low settings but still looks amazing. It's not a desktop replacement however i did use it as a replacement during our super heat wave a month back so that my room stayed cool while i used the Ally with a KVM switch so i was using all of my regular peripherals on a 4k monitor/tv. Played all of the triple A games on it just fine albeit low or lower settings but it gets the job done. Price is reasonable since it's a full windows 11 PC and run an amazon dock with it. You will need a 100W power supply if you want to run it on an amazon/steamdeck dock (works withe very dock labeled for steam deck pretty much). 10/10 IGN

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open Boxes are GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal! Open box for this, looked BRAND NEW and works great. We love it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME so great. Very portable loved thing device. Very powerful

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outperforms other handhelds like the steam deck and has an amazing screen. Only downside is not great battery life when in performance mode.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great for Gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all the consoles, a desktop and a laptop PC so I'm familiar with gaming on Windows. The original setup is easy if you rememner it's a hand held PC. I recommend hooking the Ally up to a docking station to run windows updates, install steam, game pass etc. and after that you will be ready to roll. Price is great when on sale, and I hear the SD card slot overheats and destroys your SD cards. Those are my only reasons for 4 stars and not 5. Oh and yes it plays Modern Warfare III.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Powerhouse packed punch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial setup is BAD. Keep in mind the the armoury gateway app and this product are new. After setup headaches aside, it is amazing to witness the fluid screeen and high perfomance this little wonder deilvers

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worthy game system for the portable solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog ally is a dependable and trustworthy portable game system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good handheld with some nigs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a portable hand held computer to play games and figured they this. Takes a why'll to setup because of lots updates. There's some glitches I'm it and have to be patient with some games to load. But overall very happy with it. Lots videos on how to twerk it and get beat out of it. Still lots to learn but if you want something to play games why'll away from computer or console I recommend this device. Hope on time gets to work as good as my consoles

    I would recommend this to a friend