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Customer reviews

Rating 4.4 out of 5 stars with 9071 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 9,071 reviews
  • Rated 4 out of 5 stars

    Good handheld with some nigs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a portable hand held computer to play games and figured they this. Takes a why'll to setup because of lots updates. There's some glitches I'm it and have to be patient with some games to load. But overall very happy with it. Lots videos on how to twerk it and get beat out of it. Still lots to learn but if you want something to play games why'll away from computer or console I recommend this device. Hope on time gets to work as good as my consoles

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Goodbye steam deck, you were loved.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior steam deck owner. Currently listing the steam deckok ebay. This thing is so versatile. Pair it with an xg mobile and it can be a main machine, plays vr, can do productivity work, and can obviously do handheld gaming. Speakers are loud and clear. Display is fantastic, though i wish it had oled because i love oled. Some folks complain about windows being clunky with touchscreen, this is true, however you can use steam big picture mode or playnite in fullscreen to launch games just fine. Definitely worth checking out. Oh and if white isnt your jam, just skin it. I got a camo skin on mine from m2skins. Last minor gripe, only one usb c port. Would have liked to see at least a usb a as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a complete game changer. Being able to play current titles anywhere i go, it was worth every dime. From taking it on flights to playing Diablo 4 while on work trip. Absolutely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Take your gaming to the next level.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other the the sd card slot being an issue, which i knew about ahead of time, i love this device. Plays anything i throw at it and feels great when holding.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    My fav toy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect handheld gaming machine. I have it with me everywhere. Powerful and portable. But you sure need to bring powerbank and you can enjoy your games whenever you go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Btter than the steam deck.. sort of.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up selling my steam deck to a friend after getting the ROG Ally, but it wasnt exactly an easy choice. The ally is awesome because it supports more than just steam games like the steam deck natively does, but unfortunately windows on a handheld is still not really great. While the steam deck has strange issues like sometimes just not powering on and then needing an update out of nowhere The ally has all kinds of other issues like the game center just not working sometimes and also the keyboard being a little well bad. If all you care about is performance and playing games on something other than just steam get an ally, otherwise you might be better off just getting a steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    milestone for handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is great, remind me of original Game Boy. It's very comfortable, performance is amazing, very quiet, for this price no competitor at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Really good handheld!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be so much better. I’m giving a 4 because overall it is a good handheld overall and I like it over the steam deck. But it is buggy at times I have to reload games a couple times for them to actually load. Sound profile is good for a handheld device. And games look really good. I’m hoping they work out some of the bugs cause it is really a great handheld. And for the price it is a competitor to a lot of the windows based handhelds out there!! I am very satisfied with the Ally I upgraded the nvme and added an SD card and they do work flawlessly!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Has initial setup, but great overall

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, look, its a PC. If you dont know how to download updates before you start trying to play games, then dont buy this then whine about it later. If you dont mind doing some updating installation and configuration, and your PC games library is not mostly on Steam, then this is probably what youre looking for. It plays Gamepass and other systems including Steam natively. The reviews are true about battery life. Its not great. I play plugged in most of the time so its not an issue for me. Expect an hour to 2 hours of battery life. Great system overall though!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Way to go ASUS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome PC on the go. I bought it for my son's birthday and he absolutely loves it. It's perfect for gamers on the go but only downside is the battery doesnt last that long if he plays on it continuously.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Awesome handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the versatility of it this device, can game in so many ways, wish there was more storage and a bit better battery life, my only cons

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good recommend 10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the ally if u like to have the portability like a switch but like the play PC games I find it comes in handy whenever I'm out and about or if I'm busy doing something at like a DMV or something just connect it to my phone's hotspot and then I can play all my favorite games I can play on my computer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great little gaming system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been great so far! Been able to play all the games I’ve been wanting to play on it. Only wish I was able to buy the system with more than a 500gb HDD. (Upgrading the drive was simple enough however)

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not bad but needs improvements

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, plays most games. Battery sucks so you have to be connected to power most of the times or get a battery bank and maybe get an extra 2 hours.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surprised me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact but yet powerful machine. can pretty much run any game you throw at it. Battery life is not the best so expect about ~1 hour of gameplay.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love Love Love

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a slight learning curve as you need to know how to set it up, but it has been a game changer. I absolutely love love love this. I can play all the games I want without needing to take up a whole tv screen or be at my PC. Definitely recommend. Just know that it will take a bit to get used to. Looking up help guides really saved me time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great open box buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it open box. Great condition. Only giving it four stars based on the actual software. But you know what you’re getting with a windows device not truly made for mobile gaming. Lots of tinkering when you just wanna plop down and game at the most opportune moments when you don’t have much time. Aside from that you have access to all launchers as well as game pass, big time pluses to not be locked into the Steam store always.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games runs great on the go and its nice to be able to catch up on my games as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Item, Bad Execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Item but Best Buy certified open box was poorly handled, it was defective still out of the box and as it eas a gift we did not find ourselves in an easy position to fix it ourselves Otherwise great Product

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WilliamH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that the certified open box unit you received from Best Buy was defective right out of the box, especially given that it was intended as a gift. If you are still within Best Buy’s return or exchange window, we recommend contacting their support team to arrange a replacement or return.

      If the return period has passed or you continue to experience issues, please reach out to our support team at https://www.asus.com/us/support/CallUs, where our specialists can further investigate and assist with repairs.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0622" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus