Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 9,011 reviews
  • Rated 5 out of 5 stars

    Great Handheld Gaming PC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hogwarts on the go? No problem. Cyberpunk on the go? No problem. GTA 5 on the go? No problem!! This thing can handle anything!! Buy it now and dont look back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very powerful & pretty w/ minor flaws

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good product it just had a few minor inconveniences. One being having to configure the controller scheme on every single game, you really have to fine tune it and mess with alot of buttons just for one game so when you go to another you have to configure it all again. It does save two profiles, gamepad and desktop but it seems like you can't even switch between each or it's really finicky. But besides that it has it's **** near as powerful as my desktop w/ DL speeds of almost 1g a second so very good there and the screen looks amazing. Also the joysticks and buttons feel great and are nice to use it's only the configuring I have a problem with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS rog ally

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable console, Very good quality and performance

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed Experience: ROG Ally Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased the ROG Ally from Best Buy, attracted by its sleek design and promising features. However, my experience with this controller left me with mixed feelings. On the positive side, the ROG Ally boasts impressive build quality and ergonomic design, making it comfortable to hold during long gaming sessions. The buttons are responsive, and the overall feel is premium. Unfortunately, my enjoyment was marred by a persistent issue with the right analogue stick. Despite initial smooth operation, I found that it would intermittently drift, causing frustrating moments during gameplay. This problem persisted despite multiple attempts to recalibrate the controller. While the ROG Ally has the potential to be a top-tier gaming accessory, its reliability falls short of expectations. For now, I've returned it to Best Buy and will be exploring other options. Overall, the ROG Ally offers a blend of quality construction and functionality, but its inconsistency in performance, particularly with the drifting analogue stick, leaves much to be desired. Proceed with caution if considering this controller for your gaming setup.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Maziar,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0414" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    The future of gaming

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device will allow you to game anywhere. It is able to go from being a powerhouse handheld to a desktop (with the eGPU) teir performance. Try it out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ran, looked, felt, sounded great. Bricked in a day

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will lead with my final appraisal of this device while it was working as that feels more fair than just the bad end result of my purchase. After several hours uninstalling, updating, tweeking, learning, and then finally gaming I loved the Ally. I pulled down a consistent 90+ fps in Diablo 4 with some of the settings maxed but most low or off. No heat issues, no lag, no stutter. Ran well and is more than acceptable for a portable PC gaming experience. Marauders would always crash after a few seconds in the menus, Rocket League played well with no issues, Hell Let Loose seemed serviceable and looked fine to me with no crazy FPS dips or tearing. All in all the devoce is more than a solid portable gmaing option. At the price point and with the AMD eGPU total cost gets up to a gaming laptops. Whether a laptop is a better fit for you than this device is up to you? I wouod say that if the Ally has an inch or 2 more of screen real-estate I'd be in love. Heck its probaly not too hard to get a 3D printed mount for a ln iPad or tablet to sit ontop of the Ally and still hold the controller part behind it to game on a nicer bigger screen? Idk. Gotta return mine unfortunately. 1st impression was that I was returning the Ally because it didnt meet my expectations off the rip. Fast forward about 8 hours of hands on playing and tweeking while connected to the supplied power source in a 65° AC with the onboard fans wide open. I get an error message while playing Diablo at 1080p that says I "ran out of memory." It forces a restart and thwn my device simply never powers back on. No leds when plugged in or docked, non when not. No button combination forces a reboot or anything. Just a brick now. There are non in stock within an hour+ of me and the Best Buy I shop at is already 45 minutes away. Also the storage is lacking. The SD slot did work with no issues for me but is an outdated medium if you ask me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RandallDSavage,

      It is really unfortunate to hear that your ROG Ally will not boot anymore. That is definitely not the experience we want any of our customers to have with ASUS products and is not the type of quality to expect from ASUS. We recommend trying to return it to your place of purchase for a replacement unit. If that is not possible you can RMA your unit directly to us for assistance as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0063" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    One of the best computer I ever had.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, but needs additional battery bank that is not hard to find, because battery holds for about 1 hour of continues play. Small and powerful, perfect idea for travel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG over all others!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily best investmant I've made. It goes everywhere with me. Yes, the battery life could be better and the screen a little larger but it's been ideal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rog ally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the ROG Ally a few weeks ago and overall I’m really happy with it, especially if you want real PC gaming on the go, I like that i can take it anywhere and play on the go

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than I thought

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in thinking that this thing is going to stink. But I realize that its not that bad at all. I was terrified that my sd card reader was going die, never did. It plays all my games with great performance. I took one star away because of all the sd readers that died. But fingers crossed that mine doesn't die. My best advice is if you know nothing about windows dont buy it but if you had a laptop in the past you will feel quite at home with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not underestimate the power of this device LOL

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been gaming since I was four and a half years old I'm now 40 and I would say that this is probably one of the coolest most powerful consoles that's in your hands that I've ever had. Some reviews will knock it but they are extremely hard this console kicks rear and is extremely powerful and if you can somehow afford the XG mobile you will have some god tier gaming performance that you can bring over to a party and play your favorite games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this product overall. Allows me to play games mobile and has a strong performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion it's better than steam deck. Because in asus I can play the Xbox games. And the screens are a little bigger and the only bad thing is that the battery runs out very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for its price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well and is amazing for those traveling. If you have more demanding games, it does sadly need to be plugged in.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rog ally good for anywhere

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming machine graphics are great looks good on tv too only issue is battery dies very fast.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Greeneggrolls,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0576" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/#A4 Asus

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away of how well this runs. It has to be on medium setting for most games but re4 and 2 remake are very good on medium. Elden ring and dark souls 3 run very well on medium settings. Also the dead space remake is very well ran on medium settings. Havent had good luck with call of duty but the severs in that game are really bad even for my pc most of the time. Been having lots of fun witb it definitely recommend goving it a try for that on the toilet, in the bed, or front porch gaming experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally r1 extreme

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handle Pc is amazing I’m enjoying playing lots of my AAA game titles that I loved on the ps5 and Xbox man does this thing does its job well with those games I was impressed with what it had to offer and I really had to buy this device and see for my self and it delivered 10/10 for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. FIFA 23 works perfectly at 900p. Battery life is bad. Barely lasts 1hr15min playing FIFA.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent performance

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low battery life. Decent performance with charging. Note: RMA sucks for openbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I absolutely love this thing!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, there's some updates and setup needed out of the box (it is a PC, so that was expected), but that all went rather smoothly. It feels good in the hands, control layout is great, and the screen is just amazing. I installed a new 2tb ssd upgrade. This was also very easy to do. Asus has how-to videos online, just make sure to update everything thru the MyAsus app first. Then you can use the automated cloud recovery to reinstall everything. I also own a Steam Deck but this will be my new go-to when I wanna do some handheld gaming.

    I would recommend this to a friend