Customer Ratings & Reviews

I purchased an open box ROG Ally that has been considered good condition on the grounds that I will have a companion device that serve both my gaming and music production. I came knowing that there are issues with the SD card reader and the UI with Windows not being the best OS for a smooth gaming experience. From this… oh boy, did I fully underestimate the issues with this device and my overall customer satisfaction. What I did not expect is me trying to get this device repaired not a month after I owned for a potential battery or processor issue after power reset errors from gaming plugged in at 30W mode. What I did not expect is how this happened just outside of the 14 day return window. As I wait for potentially a month for this repair, I reflect on the issues folks have been getting and I am baffled by 1) ASUS quality control being lackluster and 2) Best Buy having the audacity to apply a 14-day return window for a device THEY know has a lot of issues. I honestly don’t know what could make this right, but I definitely don’t feel good with ASUS or Best Buy. ASUS for its history of being unreliable company when it comes to customer support and service. Best Buy by sticking to their guns with a hard return policy for a product with quality issues. I am not happy with this product from an experience standpoint. Get a steam deck or a Lenovo go instead. If buying PC components or a laptop, avoid ASUS.

It's great and runs really well. Four stars because the LED lighting in one of the joysticks glitches.

Everything i could ask for in a handheld. Docked one star until they can fix the micro sd reader from not functioning

Great for portable gaming. With each update it keeps getting better. Battery could be better, though i suspect its more of a windows problem

The ally is great only issue is battery life but other than that a wonderful purchase highly recommend especially from best buy

The Rog Ally is the beefiest handheld to date it can run most modern games on medium or low settings at a decent frame rate; however, the rogue shines most when playing older games at up to 120hz console classics being able to be emulated on windows 11, it really is a great machine, would’ve given it five stars but my Right Bumper doesn’t work, no fix yet, but I just remapped my bumpers to the macro keys so it still works great, just be weary of some hardware issues as well as some software

This handheld was worth every penny, runs great, is easy to hold and very lightweight. Only downside is the battery life

This machine is absolutely awesome. Using it with Xbox gamepass, steam and to stream is absolutely great. The only draw back is the Micro SD slot functions it is horrible don’t even bother using it. Asus get rid of it and pass the savings onto the consumer. Stick to the memory it comes with or upgraded and you will be fine. The future is gaming in portable console. You won’t regret this purchase if your a beginner toward pc gaming. YouTube your questions and learn, the knowledge is worth it.

I do like the device I have no complaints other than the battery life but that's why they have battery packs

thought about purchasing this for a while and finally did. happy with the decision. runs AAA games very well and is very comfortable and portable

The Rog Ally is “A game changer” (pun intended). I can play ALL my Steam games and more on it. If i’m playing a difficult level, I can pause, go into Windows 11, and browse the web to find help! The build is high quality and the Armory Crate management software is always improving. If you are looking for long battery life, buy a Nintendo Switch. But If you want to play AAA PC games for an hour or two with the ability to fast charge or play while plugged in for longer play time, this is an amazing device to do it on!

I am using this since 3 months. This is my compact powerful computer. This has powerful processor, good RAM and graphics card. I use it for games, video editing, movie making, presentations etc. This little computer renders high graphic games withoutany issues, most of the laptops struggle to render such games. This is travel friendly. I carry it wherever i go. I connect to monitor or TV for video editing and movie making. For the price this is simply superb. I like ASUS products. This is my second ASUS product. Kudos to ASUS

Love it! Plays everything i want and i can take it anywhere. Battery is okay, i get about an hour or so of straight play time.

The ROG is a great start to something beautiful. If you understand how PC's and Windows 11 then you will understand the negatives that actually can be improved. I took it on a trip and time passed like I was playing at home. My only con that is really impactful for me is when the ROG is low battery it feels like a controller with no rechargeable batteries...lol

I already had the Steamdeck and honestely I didn't want to add the Windows partition and suffer with all the respective configuration. This is an excellent alternative for SteamDeck. You can play Xbox Game Pass games (only PC versions), Steam games, Warzone, etc. You must only adapt to the mouse moving it with sticks or touch pad. Screen is smaller than SteamDeck. Although, you can configure the grapichs in any game settings and you can get all the juice from Ally. BTW, I love both systems. If you don't have a SteamDeck this is an excellent option if you want to avoid all the Windows configurations.

This device is a perfect handheld pc that can run any game at a stable 60+ but its only downside is the battery life.

Pretty great device for those who would like to start in the handheld gaming space. Easy to open up to swap the SSD and the new Xbox overlay works perfectly. Good deal for refurbished product.

If it wasnt for all the windows stuff you have to do itll be highly recommended but its like having a tiny laptop that you really cant do much laptop stuff because its small.

The Z1 Extreme is more compact and can play more games than Steam Deck. This is my most used handheld pc so far

Its a amazing product i love how fast and the fact i have windows 11 in my hands. The fact that i have all my pc games handheld is insane and the peformance is great