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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9017 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 9,017 reviews
  • Rated 5 out of 5 stars

    Amazing buy. Handheld desktop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor quirks but plenty of updates has solved alot of them, know what your getting. With some adjustments in settings you can play any game and a nice dock you have a powerful desktop. oh DONT COUNT ON A WORKING SD SLOT. Im one of the ones that dropped in a 4tb nvme card so no need but mine was one that sometimes it work, others it didnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Some of the most fun I've had in one device in a long time, if not ever! From Fortnite and Palworld, to emulation and classic PC games, this does it all. In my hands, or on my TV, the games and good times just keep coming! Asus has done an amazing job at making it easy to change all necessary settings on the fly - the buit in UI is effortless and fluent. I cannot recommend the Rog Ally Z1 Extreme enough!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. I use it more than my PC now. Its not a 5 star because of the battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down the best IMO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my eyes this is the best handheld computer gaming system. It's got your gamer RGB lights. Easy to set up, easy to upgrade and work on if needed. The screen resolution is amazing it feels like the perfect size I wasn't all that happy with the steam deck size this feels better in my hands. The one downfall I've been reading about these is that the SD card reader burns out so if you need to upgrade storage it has to be INTERNAL besides that. Amazing product definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honesty i had my doubts about how this was gonna run games but i put on MW2 on its suggested settings which granted werent the highest settings but none the less it was running at around 85 FPS which is no small feet seeing how some desktops cant do that, honestly im happy with my purchase and i will be buying another one for the wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this device. Performance is great. OS is snappy. Cooling is very good. Temps do get high ~95 under full load, but this pulls down almost immediately once full load is no longer. COD MW2 - 720p Low. 85-100fps. Battlefield V sees around 75-80 fps on low 720p. I sold gaming laptop in favor of a gaming desktop but still wanted something portable. This fit the bill and then some. Was an even better value as open box on top of the current sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far the best handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order arrived on time as it was advertised. Despite some issues other experiencing, mine worked so far great no issue with SD card or overheating . I own steamdeck, ayaneo2 and ayaneo air pro but ally by far is the best and i am very happy with my purchase. If you are willing to change setting to get what you are hoping for this is a great handheld for you but if you are expecting to play right out of the box then this is not for you. Powerful machine and play games that my other handheld struggle with. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for everything

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device required wifi which limits how mobile it is but hopefully wihtba hotspot it’s better. People complain that it’s hard to use it is a little more complicated but it’s a device that put together video games a computer and makes them mobile the battery could last more but I’m sure it happens like this cuz my gaming laptop runs out of battery constantly so this is probably the best it’s gonna get for a mobile device and considering the size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. I can take it on the go. Or dock it and display on my 27 inch. Play all my games and handles more games than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems run quick for a small system love taking it out of town definitely recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to compare to my Steam Deck. Immediately upgraded the storage to a 4tb M.2, and i havent touched the Deck since. I made the Deck a dual boot machine with Windows as well, and this thing handles Windows so much smoother. Completely recommed if youre on the fence, make the purchase. Ordered this little beast online. As always, Best Buy had it here the next day, so overall very happy from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the steam deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great impulse buy for me. Use it all the time and aside from the battery life, this is a solid machine for all types of gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performance powehouse!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid upgrade performance wise from the steam deck. Play at 720p, upscale to 1080p and it runs mostly everything with medium or higher settings /30fps. Vrr low cap can also be changed easily from 45fps to 30fps. Battery life isnt great, as to be expected 1hr 25w. Display is excellent, controls feel very nice, and the machine is about as lousd as a gaming laptop under medium load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS ROG Ally is great. I like how I can play most of my games on Steam and Xbox Game Pass. There are some minor quality of life interface that would've been great, like navigating through the desktop. Otherwise, I love it. I have an Xbox Series X as well but i haven't had much play time with thar since getting this device. I'd say if you’re not exclusively getting your games through Steam, this is the handheld device for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love it but...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need this, then get it. Otherwise, don't spend your money. Yeah, it is great but the battery life drains pretty fast. I will be gaming for an hour and the battery is at 50 percent already. Honestly, if you have a PC already and you are not on the road too often, then stick with Phone/Mobile gaming because this is not worth it unless you have to try something new that plays PC games, then go ahead because the best thing about it is that you can play games on here natively than playing gaming via stream so you can the best performance but you might have to lower the quality since it does not have the best hardware to play at ULTRA settings. Overall, I love the style of this but the battery life goes down quickly over an hour. Good audio. Okay controls if you are able to grip the side when playing FPS games. Download PC games (Xbox Pass, Steam, EPIC, etc.). I love the idea for this but the battery drainage and less usage for this device are the downside for me since I game a lot on my PS5 and PC...and also less traveling.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brandon,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0276" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Best handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable the catalogue of games this can play. Instead of lugging around an antire laptop i can just bring this around with me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its great except when it’s not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny in my opinion but the “sleep” feature sometimes freezes my game and I get reverted to my last save. Which can be a lot or not that much so it can be inconvient. As far as battery life, its okay, best I can put it, like it drains depending in what you are doing about a percent a minute and it’s dissappointing but I never have 100 minutes to play everyday and I play for 15 min-30 min increments and thats where the processor really shines because boot times are less than a minute I love that, but 600$ is a lot of money at the end of the day and the question being is it worth it is honestly up to you the buyer to decide because it’s use for various settings and I personally use it for work and at night sessions when the mrs is asleep so its good for me but it has its pros and cons.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jayson,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0474" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1038855/ Asus

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a reasonable product for the cost to be used as an alternate entertainment option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Steamdeck and Rog Ally are the best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the steamdeck . It totally 2 different machines, steam perfect for daily gaming like grab&go but some of the games can’t play on steam (ex Forza5, cyberpunk lacking alots , GoW running really bad during graphic…) . Ally is different animals can be played them all cause base on pc running both versions steam and xboxpass. They both still amazing machines for me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally Rocks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is Beast of a gaming machine, I honestly read the reviews and expected it to be buggy, but that was not the case. I just ran the Armory Crate and Asus updater and it has run my games flawlessly. Battery life is a bit low (2hrs) heavy gaming, but the performance of the Ally more than makes up for it. Definitely my favorite gaming device and would highly recommend!

    I would recommend this to a friend