Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9017 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 9,017 reviews
  • Rated 5 out of 5 stars

    It has me gaming again!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allowed to start gaming more again. I just had a had a baby and the portability of this device has allowed me to get back into gaming! I love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice device. Lower rating is due to the fact that windows on a handheld is really not fun. It’s not designed for a handheld touchscreen. Build quality is solid. Fan noise is ok on 15-18w but at 25w gets a bit loud. Screen is fantastic. Performance is great at 30w plugged in.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Anthony A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.

      Please note there will also be future updates to the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0292" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Rog

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product no regrets, can take the power of a next gen system on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld or Desktop mode works great.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it to game and as a pc since January. Played almost every game on pc gamepass with this. Can play some very demanding games on this with low settings. With a good usb c hub, m&k and 100w gan charger and monitor/tv this device works well as a pc replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad for an open box special

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the title says, not bad for an open box special. The only main concerns that I have is that: 1. It seems to go a bit slow every now and then 2. The SD card doesn't always read, but reads fine in my laptop. Leading me to believe that it is a problem with the Ally, not the SD card Other than those two problems, my daughter and I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love this thing. Flaws and all

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Im always on the go and barely have the time to game on my pc anymore. This is the perfect console for me. Now it may not be for you as this is windows 11 and its got bugs and issues (sd card error, updates, etc etc) but if your not scared of a few bugs and are willing to put in the effort, this is a perfect device for on the go gaming. Just make sure you know what you are getting into

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the go fun

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful device that can handle triple A games and the best part it's portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best portable device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loving my ally so far. Runs all my games with no issues. Great for someone who is on the go or wants to relax in bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld gaming pc on the market!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a gamer and having a pc, Xbox, and a switch, I would say this is my favorite go to out of all of them. The graphics are by far my favorite part of this masterpiece. For a handheld pc, I am thoroughly pleased with how well this machine plays. It’s a little confusing at first, but Best Buy has the best videos on their site for how to navigate through the ally. I do not regret my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ammazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I imagined this product 15 years ago when Xbox 360 was out. I wanted it to be a reality so bad. When the switch came out it was the closest thing to it, but this blows the switch out of the water. I have 2 young kids so finding time to sit down in front of a tv or computer to play games is nearly impossible. Now I play this thing all over the place at the house, at work, or if I go out for lunch. I haven’t been able to game in years and I love this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roy Ally: Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld device running windows. Decent Battery Life, amazing screen. Lightweight and incredibly portable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming Pc that's a handheld.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros +powerful gaming handheld +can multitask while gaming +cool looking and decent ergonomics +can run emulators like a boss +can play pc games 1080p (30fps on AAA) Cons -software a bit buggy and awkward at first but might get fixed -windows might not be for everyone -not a full console experience like the psp , ps vita or nintendo switch -still needs software updates since its a bit of mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes PC gaming mobile!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful enough to run the newest games out (within spec and reason ofc) and portable?! No brainer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    better battery needed!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is what it says. The battery life is the worst thing about this. other than that it ran Fortnite, apex, and rainbow very well with fps. a good nightstand to watch Netflix or YouTube. not portable though due to battery life. the joystick trigger dead zone are terrible as well.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adrian M,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and for the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0324" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 4 out of 5 stars

    WiFi concerns

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Device, also it runs great with even the toughest games. I would give it 5 stars but the WiFi continues to disconnect and it took me hours to find out a solution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device, defintely worth it!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has gotten much better since release. The updates helped with performance and now it turns on and you can just play. Runs games very well and medium settings. I'm very impressed with the hardware and screen. I wish it had quick resume like the Steam Deck. Hopefully it'll be added in a future update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it but also hate it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. The performance on games is incredible when you mostly play AAA games. Its light, it feels good in the hands. But the left stick stopped working and would not move up and down which apparently is a known issue with these. Had to return it and there was no longer a sale. Will be waiting for a bigger sale to occur.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device, future is bright for the ally

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can run red dead redmeption 2 at native resolutin and combination of medium/high (with ultra textures) at 60 fps in performance mode. Also enjoying diablo 4 at 60+ fps in my desired settings… windows can be a pain, and the software is new.. so you kind of need to be patient.. but the support is there and I believe the device will only get better with time. Havent ran into any issues that resukts in unplayable gaming, just need to learn how to operate it while its in the early stages. Excired for the future of the ally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for PC games in the go!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun and perfect to PC games on the go! Had my eye on this for awhile and finally got one. Not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally FTW

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After readijg all the reviews both positive and negative i decided to give this a try. I absolutely love it. I didnt run into any issues with my device. Its been a blast and i sold my gaming laptop. I travel a bit for work so having this on the go has been a real treat than lugging my laptop around with all the components as well. If you are familiar with gaming on desktop/laptop windows then this should be a rather easy product to use. For what this product can do the price is actually decent.

    I would recommend this to a friend